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26 reviews from our car dealer reviews community
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26 reviews from our car dealer reviews community

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"Always excellent !"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm presently enjoying my second car purchased at Vines, a 530D Touring, which is a fabulous motor car. The sales and finance were handled in an exemplary manner, but it's when something isn't right that a company shows it's mettle. An annoying wind whistle caused me to take the car back for investigation. Vines took the matter genuinely seriously, spending the best part of a month trying to locate the source, always being courteous, never quibbling about the amount of time and effort they were spending on my car, and never leaving me without transport, by providing me courtesy cars. They've been consistently great to deal with over the past 3 years since i bought my first car from them

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"Very rude sales staff"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Made an enquiry about a 3 series and the sales rep was very arrogant… needless to say i think ill look to another brand.

"Liars "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

With regards to the vehicle remap, The BMW software runs reporting once plugged in and is designed to pick up any modification to any of its standard running software. If there has been any kind of tuning manipulation, then this is flagged immediately. When we plugged your vehicle into the software, there was no record of the vehicle having had any modifications which therefore indicated no potential risk to us of any aftermarket software being wiped. We also have no written record of being advised this from yourself. Because of the points above, we are at this stage unable to approach BMW for reimbursement. I gave them an invoice where shows the remap was done and they still deny.

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"Lovely service from Bhaven purchased "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lovely service from bhavan purchased our X1

"Excellent service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased the car from a distance away. Bhavan provided me with all the information I requested and dealt with the transaction in a courteous and professional manner. Car was delivered as promised.

"Entertainment system fault"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really disappointed with my first encounter with Vines BMW. Phoned for advice with a fault on my 5 year old X3 entertainment system - continually rebooting. They advised they were unaware of a systemic problem and to bring it in. I asked "how much and was advised £120 to take a look!! What if it was just a simple reset I asked ......then it will be £60 they answered. Booked car in - met with my handler who advised it was £120.....no record of any conversation on the paper work. I asked - have you seen this issue before to which she responded "oh yes" 9 times out of 10 it is a simple reboot. OK so how much for a simple reboot - £120 she said. How much if the unit is faulty I asked: £1000 for unit replacement was the answer with barely an upward glance. I questioned why, if it was a replacement I was having to pay for unreliable BMW engineering. Take that up with BMW she said......"I thought I was" I responded. I left the place feeling like I was something unpleasant stuck to the bottom of her shoe. Vines phoned later in the day saying it was a simple system update with latest software. Got billed £120!! Of course, it is not the money, I recognise time is money but the attitude was appalling. Lesson Learned - Do not go back to Vines and find another dealer

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"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased an x1 and picked it up today (21/05). The attention that I have received, keeping me informed with the progress etc has been first class. Bhaven has spoken to me all the way through, he has called when he said he would and answered all my questions. Very well done.

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"Exceptional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Exceptional service whilst purchasing a vehicle and part exchanging my own car. Communication was superb with nice extra touches such as videos of the car as it was being prepared, good timeline updates. They were able to help me solve a paperwork issue from my side and generally couldn't have done more to help - especially as I was buying from a distance. Full marks to Daniel Tilbury as my contact person and Matthew Ward too.

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"Good helpful dealer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My new 530e touring which I ordered in November .has finally arrived and I just collected. the car yesterday. All a bit strange and very sophisticated. Managed to download the BMW app etc. but lots more to do. The Covid restrictions prevented the normal explanation of all the controls by the sales person but Bhaven Murarji did all he could and was very helpful.

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"Fantastic Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I’ve just purchased a used BMW 3 series GT, and the service has been great from beginning to end . Bhaven called me back after my initial online enquiry and dealt with the sale until delivery of my car today . He kept me updated on the progress during the sale which was seamless , and smooth . As Bhaven promised , the car was delivered today which was immaculate , inside and out. It’s looks like a brand new car ! This was an on online purchase and Bhaven kindly sent personalised videos of the car to put my mind at ease - thank you once again . The polite gestures didn’t go unnoticed 😊 5 star service that I expect from BMW .

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Dealership Information

Vines Of Gatwick BMW is an Franchise dealership that is based in Crawley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
26 reviews2.6 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
2
Poor
5
Terrible
10

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  • Contact Information

    Address

    Vines Of Gatwick BMW
    Stephenson Way
    Crawley
    West Sussex
    RH10 1TN

    Get in touch

    01293 611117
    https://www.vinesofgatwickbmw.co.uk/

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    Dealership Statistics

    34%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Vines Of Gatwick BMW

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