Really disappointed with my first encounter with Vines BMW. Phoned for advice with a fault on my 5 year old X3 entertainment system - continually rebooting. They advised they were unaware of a systemic problem and to bring it in. I asked "how much and was advised £120 to take a look!! What if it was just a simple reset I asked ......then it will be £60 they answered. Booked car in - met with my handler who advised it was £120.....no record of any conversation on the paper work. I asked - have you seen this issue before to which she responded "oh yes" 9 times out of 10 it is a simple reboot. OK so how much for a simple reboot - £120 she said. How much if the unit is faulty I asked: £1000 for unit replacement was the answer with barely an upward glance. I questioned why, if it was a replacement I was having to pay for unreliable BMW engineering. Take that up with BMW she said......"I thought I was" I responded. I left the place feeling like I was something unpleasant stuck to the bottom of her shoe. Vines phoned later in the day saying it was a simple system update with latest software. Got billed £120!! Of course, it is not the money, I recognise time is money but the attitude was appalling. Lesson Learned - Do not go back to Vines and find another dealer

My new 530e touring which I ordered in November .has finally arrived and I just collected. the car yesterday. All a bit strange and very sophisticated. Managed to download the BMW app etc. but lots more to do. The Covid restrictions prevented the normal explanation of all the controls by the sales person but Bhaven Murarji did all he could and was very helpful.

I’ve just purchased a used BMW 3 series GT, and the service has been great from beginning to end . Bhaven called me back after my initial online enquiry and dealt with the sale until delivery of my car today . He kept me updated on the progress during the sale which was seamless , and smooth . As Bhaven promised , the car was delivered today which was immaculate , inside and out. It’s looks like a brand new car ! This was an on online purchase and Bhaven kindly sent personalised videos of the car to put my mind at ease - thank you once again . The polite gestures didn’t go unnoticed 😊 5 star service that I expect from BMW .

Had reserved a car and agreed a purchase price. Was about to give my credit card details when the sales rep was interrupted to be told another sales rep had sold the car to someone else. Their excuse was that the vehicle had become unreserved, but no one told me. Utter shambles. Don't buy from this lot.à

sent away with a faulty vehicle told it was fine, anther garage found the issue straightaway. Please do not trust this garage. If I could give it 0 I would.

Bought a 8 series from James at Vines of Gatwick bmw, nice and easy deal, friendly guy who knows his stuff.