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I bought a car from this company .I have only had the car 2 weeks and I took the car to my own mechanic only to be told the turbo is on its way out.I phoned them up to sort the problem out .I was told to send an email to them with an estimate for the work.My mechanic sent the estimate and I text and phoned them to see if they will authorise the work to go ahead.They said no.I had to get the work done by them.I said no as trust my mechanic of 25years experience to sort the problem out .I wouldn’t have any faith in Walmersley trade centre to sort the car out.I had a return call from a individual and he was rude and obnoxious.I have now decided to take the matter to trading standards to look into the company and also company house.I even paid for delivery and the vehicle was driven from Bury to North Wales with an other driver following .The vehicle should of been delivered on a transporter.I will never buy a car from them ever .Reading the reviews from others who have had a bad experience it says it all.The question is that they don’t honour the so called 3 months warranty you get with the vehicle.
James from Walmersley Trade Centre in response to Not to be trusted.
Good evening, I am sorry to hear we did not reach your expectations on this occasion. We here at Walmersley Trade Centre take customer service & Satisfaction very seriously and can re assure you we strive to help out with any issues our customers encounter and looking at the notes my Colleague Adam sent you a message offering a collection from your home address also offered you a courtesy vehicle whilst any repair needed and a re delivery of your vehicle. You still thought we was being unreasonable and only want the vehicle for your Mechanic to fix and we pay almost £900 bill without even giving us a chance to inspect the vehicle. How is that fair and you say the the individual was being rude he has offered you all the above but you are still not satisfied.
This is a message from the dvla website for the customers leaving us bad reviews during the pandemic for not receiving there V5 Document. The DVLA has warned motorists to expect continued long delays in some of its services as a result of the coronavirus outbreak. Since the start of lockdown, drivers have seen major delays in services such as obtaining new logbooks and licences, with many taking to social media to air their frustrations.
The worse place to buy a vehicle from. Got told the Car was fine but 2 days later the brakes were squeaking (had to pay £273 to fix), I paid £100 extra for MOT & Service but when I checked engine oil there was hardly anything in it. . I very much think the MOT was done by one your friends!! Corruption at its highest!! I called in 2 weeks later because I had been pulled by police for not being the registered owner. I called to say the logbook hasn’t arrived (he sounded like he couldn’t be bothered) he said he has just sent it off. Now 6 Weeks later it hasn’t arrived (NOT SURPRISED)!! I hope nobody has to go through what I had to with this dealership...TERRIBLE !!!
Adam from Walmersley Trade Centre in response to Stay Away!!!
Hi If you had any problems with the car or the service all you had to do is call us. I had tried to call you several times on your mobile but failed to get through, You got your partner to call us once about the logbook and we had told her that we had sent it off to the dvla. As far us accusing us of being corrupt and using friends for mot test I suggest you report your accusations to the relevant department so they can thoroughly investigate.
Absolutely fabulous service, would definitely recommend and purchase from here again. Adam is a pleasure to deal with.
WALMERSLEY TRADE CENTRE IS AN ABSOLUTELY DISGUSTING COMPANY. No regard or respect for the customer whatsoever. Paid a deposit on a vehicle on the 27th December and arranged to collect on 6th January. We scrapped our old car, insured the new one and purchased train tickets for the day of collection. Seems WTC are so desperate for money that they couldn't wait the further four days as agreed for us to collect, and sold the car to someone else on 2nd January. Of which we were not informed, only receiving a message at 11.35pm the night before we were due to collect stating the car was no longer available due to an 'issue'. Sensing that this was of course absolute rubbish, checked the gov website to see that V5 and tax issued on 2nd Jan. We were due to collect my daughter from her father's on our way back, I am back at work tomorrow after having taken the day off (unpaid!) to pick up, kids are back at school and we now have no car. Before they try and cover their selves by saying they offered a different vehicle, which they did, this was not even in stock yet, and a totally different make and model. We worked hard to save the money to purchase a new car and took a lot of time choosing one. I am so so sick of car dealers and dealerships thinking they can do whatever they like and get away with it. This will, and has, caused no end of issues for us. I will be contacting the Ombudsman and pursuing this through the court. Paying a deposit is a legally binding intention to purchase, and therefore MY vehicle should not have been sold on. Absolutely disgusted. Still awaiting refund of deposit plus cost of travel, which you would think they would do immediately at least! Utterly speechless.
Adam from Walmersley Trade Centre in response to Awful.
We had never dealt with this customer this review was left on Facebook and the customer kindly removed it once she realised she did not deal with us, This site automatically copies to this site which now cant be removed.
Extremely disappointed and upset with the Ford Fiesta car I bought, the battery going flat from day one without apparent reason and Warmesley Car Dealership not taking any responsibility for it I wanted to return it within that first month back then, but I was never given any information about my rights as a customer even though the car was still clearly under guarantee and my request should have been acknowledged and accepted without any further discussion. However, instead of listening to and acting on my concerns , my repetitive requests were ignored and I was forced to change the battery in 2 occasions and keeping a car I was not happy about from the beginning. Added to this, the car has got an extremely lingering disgusting unbearable dog smell that does not go away with anything. This is still the case after a year and half even though I have tried everything to get rid of it. Issues still unresolved and ongoing - Legal actions to follow.
Adam Khan from Walmersley Trade Centre in response to STAY AWAY FROM WALMERSLEY TRADE CENTRE
Hi Eva, I am deeply shocked to see your comment after we had gone the extra mile with you...You was complaining about a weak battery on your fiesta after 1 year of ownership which I myself had supplied and fitted you at no cost I don't think many car sales garages out there would do that after 1 year you purchased a car, so I don't understand your above statement about Walmersley Trade Centre? Kindest regards Walmersley Trade Centre
When you send an email from off enquiring about a car they ring you back within minutes. Once you have purchased the car they NEVER get back to you no matter how many time you ring them or go to see them in person! I purchased a car on Saturday 23rd February this year. It needed a job doing on it before I could drive away as it was making a knocking noise at the front so they told me the bushes would be done and I could pick the car up on Monday 25th February. After finishing work and a family member driving nearly an hour to come with me to pick the car up, I was told when I got there the car wasn't ready and they had tried to ring me. I had no call or voicemails from them so this was clearly a lie. I went back the next day to complete the sale with a member of my family having to drive back over again and then once there, we had to wait for it to be driven back from their garage so I could pay the remaining balance in full and drive away. As I was leaving I was told I needed to put in a new battery for the key to work with central locking. I tried a new battery when I got home but the key was faulty. The car was also still knocking which I noticed straight away as I drove home. And also a few small jobs that needed sorting. I rang walmersley trade centre back and told them about the key and the knocking noise still being there and I had to take the car back to them the next day and leave it with them until the following day. When I picked the car up the job was done to stop the knocking but my key needed a part which they said they ordered and would be here within a week and they will contact me as soon as it arrives. 3 weeks later I had to ring back as I had still had no phone call to fix my key. I was told he would find out and ring me back that day. I did not get a phone call. The next week I had to go down to see what was going on because they NEVER return phone calls when they say they will. Apparently they had ordered the part but it was the wrong one and to come back the next day so they can sort the key. I took the car back at around 12pm the next day and was told I would get a phone call by 2pm to come and pick up. I waited until 3pm and still no phone call so I tried ringing many times and could not get through. I walked back there and it was closed but a man I had never seen or dealt with before just pulled up and made a call to find out what was going on and he said i had to wait again but he would give me and my 8 year old daughter a lift home (I would definitely not accept his offer of a lift home as this is a stranger I had never met) They said they would ring in the next 20 minutes when car is back. I waited an hour and tried to ring and could not get through. Luckily they rang me back at 4pm to say I could pick up. Since having the car I noticed a bit of a rattling sound at the back but as I'm inexperienced with cars I didn't think anything of it until recently it was getting louder and told my partner to have a drive and see what he thinks. He said it's definitely not right so my partner took the car back down to them as I've only had the car for not even 2 months. They said they would ring me at some point today. No phone call has been made yet again. I am also still getting a 'Boot open' signal intermittently coming up even though they state they have checked and can not see a problem, it happened as soon as I drove the car away after they had looked the second time it went back to them. They said if it bothered me that much they will take the warning signals off but I will have to leave the car with them for a few days which I will not be doing. Asked on the first day when I went to pick the car up if cambelt had been changed. They said they would get garage to check and let me know. They told me the next day that it had been done. There is no proof or paperwork backing this up and have now found out that they wouldn't have even been able to check if it had been done and the chances are it hasn't been done yet anyway so this is another lie just to get your money. Car was advertised as having Full service history but the service book only had 3 stamps and they say it has been done but by a different garage that hasn't put stamps in the book. I decided not to purchase the extended warranty as it has very bad reviews and it's common for them not to pay out due to various reasons so I just had the 3 month warranty but it seems like Walmersley Trade Centre will do anything to get out of doing the work so I will be getting the work done myself. I also still have not received the 1 year free AA roadside recovery which is promised with every sale despite asking for details on this. Only small amount of work that has needed doing and I would leave an average review if they had kept in contact but as soon as they have your money its like they want nothing more to do with you and it made me feel like I was inconveniencing them and they had better things to do whenever I tried to speak to anyone at Walmersley Trade Cenre.
Gemma Weatherall in response to Avoid this company
UPDATE!!! - Had a reliable mechanic sort the knocking noise out which ended up just being the bolts coming looser and looser on the axel as WTC hadn't tightened them! This could have been extremely dangerous if I left it. THEY'VE PUT MY CHILD'S AND MY LIFE AT RISK!!!
I recently purchased a mercedes-class from walmersley trade centre, very friendly and welcoming, no problems with the car except a small issue which my warranty covered
I purchased a car (part exchange) from Walmersley Trade Centre some weeks ago. I left high vis jackets in the boot and requested them to be returned. They never did, despite being chased to do so and promising more than once that they would post immediately. Furthermore, I had to wait several weeks to register the car properly in order to put on a private place, as they did not send the V5 slip off to DVLA. That was a rigmarole I could have done without. The upside?... I never have to deal with them again!
Adam in response to Not to be trusted!
Hi Kevin I am sorry to hear that you feel you was let down by us, I had left you several emails regarding you high vis jackets you had left in the part exchange car but you never got back in touch also the v5 got sent 5 days after you purchased the vehicle and it's up to dvla not us to process the plate change. Again sorry if you felt you have been let down but we have done all we can to please you and it's been several months now. Kind regards Adam
Mo in response to Not to be trusted!
I’m in the same position now, over a year later nothing has changed, I’m waiting on the logbook & it’s been nearly 5 weeks. Only if I had read these reviews earlier I would have ran for the hills.
Anonymous in response to Not to be trusted!
I have just read your review. Wow!!!! I have waited 6 weeks for my logbook which didn’t arrive. This dealership is the worse I’ve ever whiteness!!! I guess I should have read the reviews first.
Do not trust anything Walmersley Trade Centre says. Payed 5k for sons first car and it left the showroom in a dangerous condition after unfulfilled promises. Do not give them your custom.
Adam from Walmersley Trade Centre in response to Terrible sales experience
I am really sorry to read your bad experience you had with our service after you complained about a tyre puncture. I do think we have been more than reasonable to offer £65 to rectify the issue as you wanted a mobile tyre fitter to come to your house and change the tyre because you don't have the time. How is that in any way us being "Untrustworthy, Unprofessional or Cowboys"? I hope that we can resolve this small issue in a fair way as soon as possible as we want all our customers to drive away with a positive experience.
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Walmersley Trade Centre
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