Khurrum J, May 2025
"⚠️WARNING:WalterMotor Dishonest Practice"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
⚠️ WARNING: This Dealership Engaged in Dishonest and Potentially Fraudulent Practices
I am writing this review to warn others about my serious experience of dishonesty and financial deception at the hands of this dealership and a salesperson named Damon. What I encountered goes beyond bad service — it borders on fraud and mis-selling of a financial asset.
🚨 Key Facts:
1. Undisclosed Commercial Use – TFL Private Hire Vehicle (PCO):
I purchased a Mercedes E200 which, unbeknownst to me, had a long history as a TFL-licensed private hire vehicle. This crucial fact was intentionally concealed in the advert, sales process, and documentation. I only discovered the truth after purchase by checking MOT history and finding a TFL license document tucked inside the logbook — which proves they were fully aware and chose to hide it. This is a deliberate omission of material information and a violation of the Consumer Protection from Unfair Trading Regulations.
2. Misrepresentation of Vehicle Condition:
I raised concerns about an engine knocking sound during the viewing. Damon brushed it off as “normal,” even though any competent technician would know it wasn’t. Days after collecting the car, the alternator failed, costing me £600. A few weeks later, I discovered a blown head gasket — an expensive engine failure that makes the car unsafe and unusable. These issues clearly existed before the sale and were either ignored or covered up.
3. Suspected Odometer Abuse / Misuse of Vehicle Before Sale:
Over 130 miles were added to the car between my viewing and the MOT — with no logical explanation. They blamed test drives and “preparation,” but that’s implausible and deeply suspicious. It raises serious concerns about the misuse or misrepresentation of vehicle usage.
4. Financial Misconduct – Mis-Sold Under Finance Agreement:
This vehicle was sold to me under a finance agreement without disclosing its commercial hire history or faults. This is a breach of due diligence, and I will be submitting full evidence to the Financial Ombudsman and my finance provider (Santander). Selling a financially-backed asset under false pretenses is a serious financial offence.
If you've experienced something similar — report it. Do not stay silent. This is how dishonest dealers keep getting away with it.
+0 Found this review helpful
Adam Walters from Walters Motor Group in response to ⚠️WARNING:WalterMotor Dishonest Practice
Dear Mr Javved,
Thank you for sharing your feedback. We are sorry to hear you are dissatisfied but we must take this opportunity to correct several inaccuracies and provide a true account.
All vehicles sold through our dealership undergo a full pre-delivery inspection and MOT to ensure roadworthiness. At the time of sale, no major mechanical faults were reported or identified. You were given the opportunity to inspect and test-drive the vehicle, and no actionable concerns were raised with us immediately after purchase.
When an issue with the alternator later arose it was addressed under your Autogroup warranty. The majority of the repair cost was covered by the warranty provider, with your personal contribution being approximately £100 not £600 as stated. The higher figure appears to reflect the pricing of your chosen local repairer. The repair could have been fully covered under warranty either through us or via a more reasonably priced authorised repairer.
Since purchasing the vehicle, you have covered over 4,000 miles, which strongly suggests that any subsequent issue, such as a potential head gasket fault, was not inherent at the point of sale. Additionally, as we have not physically inspected the vehicle since it left our premises, we are unable to verify or comment on any mechanical issues you have since reported.
Regarding the vehicle’s history, we rely on third-party data and official documentation when advertising. At no stage was any information deliberately withheld, and we were not aware of any confirmed prior use as a private hire vehicle at the time of listing. In fact, you raised this question with us directly and conducted your own checks prior to committing to purchase. You were therefore fully aware, before placing a deposit, that the vehicle may have previously been used for private hire, and we made clear that we could not confirm this either way.
Furthermore, such vehicles typically undergo more rigorous and regular maintenance schedules, which should be seen as a positive.
You also did not disclose to us when purchasing that you intended to, and have since, used the vehicle as a taxi, which would have influenced both the terms of sale and the guidance we provided. We also have an obligation to inform your finance provider of this non-disclosure, as it may be relevant to your finance agreement.
The difference in mileage between the advertised figure and the recorded mileage at collection is easily explained by delivery to our site, standard test-driving, and final vehicle preparation, all common and accepted practices to ensure vehicles meet proper standards. The discrepancy of approximately 100 miles was due to our internal system not being updated at the time of your enquiry. We categorically refute any suggestion of odometer tampering, which we consider both unfounded and potentially defamatory.
We also strongly reject any suggestion of deliberate dishonesty or misconduct by Damon or any member of our team. Damon is a respected and experienced professional who has acted with integrity throughout. While we understand the situation has been frustrating, we kindly remind you that our staff deserve to be treated with courtesy and respect. We will not tolerate rude or inflammatory behaviour in future correspondence. Furthermore, we do not respond positively to threats of negative reviews and will defend ourselves accordingly.
While we understand your intention to escalate the matter, we remain confident in our processes, communication, and documentation. We will fully cooperate with any investigation by your finance provider, Trading Standards, or other relevant authorities. However, we would like to remind you that your subsequent use of the vehicle as a taxi for private hire means this contract no longer falls under the Consumer Rights Act 2015 as it is being used commercially for profit-making activities.
Should you wish to discuss this matter further, please contact us by email.
Regards WMG
Dave M, January 2025
"Scoda superb "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
When i arrived at Walters I was greeted very well and was shown the the car i was interested in and done the deal but the N/S door handle was faulty but the salesman assured me they would have new one fitted in the meantime the fitter done a temporary job which I was happy with. Anyway I waited two weeks and I phoned to see if the new handle had come in, then they told me that the fitter had fixed it ha ha it worked fine from when I purchased the car in September to this week Monday when the handle broke and after my fitter looked at it he found a piece of plastic holding it in !!!! I wasn't happy as I think they hoped it would last so now I have to get it done properly. I won't be going back,so beware.
+0 Found this review helpful
Charlotte, January 2024
"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Overall bad experience.
+0 Found this review helpful
Adam Walters from Walters Motor Group in response to Avoid
Dear Charlotte, I'm sorry you felt the need to 1 star review us, but just for clarity for everyone reading this its only fair they understand the reason you have 1 star reviewed us. Essentially Charlotte's V5 logbook got registered to the wrong address because we misheard her post code whilst reserving over the phone and one letter was wrong resulting in a different street address which we are of course apologetic about. However, the order form and invoice subsequently generated and which Charlotte later checked and signed in person showed this same error, yet she didn't point it out and ask us to amend it prior to the V5 being registered at a later date. The only person who could possibly know this address was incorrect was Charlotte herself, and if she doesn't point it out, how are we to know an error has been made? There were many opportunities along the way for Charlotte to point this error out but she failed to do so.
I fully respect we have misheard a letter in the post code over the phone, but you surely have to accept responsibility for not checking your paperwork is correct before physically signing to say it is correct. Charlotte then demanded that we pay £25 to correct the error with the DVLA. Our admin team will only work off signed paperwork so they have actually done their job correctly and registered your car to the address you signed to say was correct. We also called you to discuss the situation where you then accepted responsibility, and understood what had happened but then proceeded to threaten us about our reputation which I find unacceptable. You then 1 star reviewed us so we called you back to discuss again, where were going to offer to write to the DVLA to get this rectified free of charge for you but before we could speak, you rudely hung up. As such I feel your review is extremely unjust and your behaviour totally unnecessary.
We are genuine, honest people, if we make an error we will hold our hands up as I have admitted here, however if we aren't informed of our error at the point where you sign your paperwork, and you are the only person who can possibly know of the error, then you have to take your share of the responsibility. 1 star reviewing companies who work hard to establish a good reputation and who do their job well is not a responsible way to act and can be damaging, hence why I feel the need to fully represent what happened online. We are still here to help, and if you would like our assistance, kindly call us, act respectful and we can work together to resolve the issue. Kind regards, Adam and the team at WMG
David S, November 2022
"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Just purchased a Ford kuga from Adam Walters and can only say that I am really pleased with the presentation and condition of my car. All the items that I asked to be corrected on viewing day were sorted out and more. My thanks to Jack Church for keeping me informed of the progress of the preparation and it was well worth the wait.
+0 Found this review helpful
Mr J, May 2021
"WMG Sell Dangerous Cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Poor vehicle knowledge, insufficient checks, and hidden admin fees. This place (knowingly or negligently) sells dangerous vehicles.
I enquired regarding a BMW 520d (LL12 JVF) that this dealership were selling, and discussed the vehicle over the phone with Ross. Disappointingly he was very vague with detail when asked very simple and direct questions (i.e. "please talk me through the vehicle's service history"). He advised me it was 'good' (despite being advertised as 'excellent') and only divulged more detail when pressed. The history was certainly not 'excellent', with some gaps and a large amount of work not having been undertaken by a main dealer.
This particular model of BMW benefits from the iDrive system, which dictates service schedules and provides countdowns for when certain parts (fluids, brake pads/discs, etc.,) will require changing. There is NO fixed service schedule. When I asked Ross to check the system for me he advised me that this particular model doesn't have such levels of detail. It does. I'll be charitable and accept that he might not have sufficient knowledge of the vehicle to interrogate the system properly, but others may think that he was trying to pull a fast one.
Having arranged to view and test drive the vehicle (trying to get Ross to agree that I'd be allowed to test drive the vehicle before we discussed the financial side of things was an ordeal in itself) I carried out some further research into the vehicle. This was when I discovered that the vehicle has at least one (the government website doesn't disclose specifics) safety recall outstanding.
Now WMG make a big deal of the fact that all of their vehicles are checked and approved. Indeed, this forms part of their justification for adding on a £99 'arrangement fee' on purchases. (N.B. this was NOT disclosed in their advertisement for the vehicle on motors.co.uk) This tells me either that they are not as thorough in their checks as they claim to be, or that they were aware of the recall but decided not to do anything about it, and not to bring it to the attention of prospective purchasers.
The 'arrangement fee' is another thing entirely. I do not expect to be told that a product is available at a certain price, and then have the price increased when I come to pay for it. I note that the proprietor has defended the charge in another review but, frankly, none of these are things for which I should expect to pay a dealer. Dealership prices are already inflated compared to private sales, as they take into account checks, servicing, warranties etc., I have my own breakdown cover, I am perfectly capable of purchasing my own fuel, I have no need for finance and, frankly, if a vehicle had not been recently serviced or MOT-ed, then I would not be considering it as a purchase in the first place. Similarly, it is a basic expectation that a car is clean when it is being sold; I do not expect to have to pay for the privilege of purchasing a non-dirty car.
No doubt WMG will already have reflected the cost to them of selling the vehicle when they purchased it, either at auction or as a part-exchange. This is just shameless profiteering by double-charging for things that should be included and/or carried out as a matter of course.
Thankfully some other poor soul placed a deposit on the vehicle online before I came to inspect it (what kind of fool orders a vehicle from sharks like this without so much as a physical inspection?), so at least Ross was spared the ignominy of being challenged face-to-face regarding these matters.
Finally, to pre-empt the sadly-predictable response that I'm likely to get from the proprietor, this isn't a case of sour grapes whatsoever. I had done my due diligence on the vehicle and was prepared to negotiate upon price in order to reflect these glaring inadequacies in the vehicle. Everything has its price (even a broken and dangerous vehicle), but I would have been more than willing to walk away.
I only hope that the new purchaser has done their due diligence, as it seems WMG certainly haven't.
+2 Found this review helpful
Adam Walters from Walters Motor Group in response to WMG Sell Dangerous Cars
James, may I take the opportunity to defend our good name against your allegations. Firstly, to those reading, we have never sold you a vehicle, nor have you ever stepped foot in our premises, seen any of our vehicles or met any of us in person. You merely enquired on one of our cars that subsequently sold while you were considering it. When we rang you to personally discuss this review you have left us, and allay any concerns you may have with our company, you kindly put the phone down on us. I think that anyone reading this will start to get the gist of where we are going here...
So I will reply directly to you on here instead. I find the allegations you make to be extremely serious, and as owner of the business I take them very personally, as do my team here at WMG so its only right I take the time to reassure the viewing public. Firstly we do not sell "dangerous vehicles", this is a complete lie, and quite frankly just slanderous. The car you initially enquired about had a BMW recall in place for an exhaust gas recirculation motor modification. We spoke to BMW as part of our checks whilst preparing the car for the person who has actually bought it, who have confirmed the car is perfectly safe to drive and the recall can be carried out at any time, and to book it in at our or the new owners convenience. Your allegations are entirely false and defamatory and without any substance whatsoever. Had you taken as much time and diligence to ring BMW as you have compiling your review, you would have found this.
Secondly, we have vast knowledge of the motor industry, our sales team take great efforts to answer any enquiries in detail, and I've actually taken the time to read and listen to your conversations with Ross where its abundantly clear he was looking into the exact service history as per your request until somebody bought the car from under you one evening via our online purchasing portal. Ross notified you of this immediately the next morning so you were kept fully aware that the car was no longer available.
Yes we have a £99 arrangement fee on all of our retail sales vehicles, this is very clearly displayed on our website, and on many of the 3rd party companies we use to advertise on, such as Autotrader, and our website (and Autotrader) gives you very clear information as to what benefits you get for this fee. There is nothing hidden whatsoever, its all very transparent. If you had any concerns about this, our sales team would have gladly talked you through it to reassure you of what it means and the level of preparation this allows us to provide our wonderful customers.
Which takes us nicely onto your final point, the checks and level of preparation we do. When a car sells, this is the time that the pre handover checks are carried out. This includes servicing, MOT, final
paperwork checks, recall checks, a full pre-delivery inspection, vehicle detailing and fuelling the vehicle, so come handover, our customers have a "freshly" prepared vehicle, not one that's now out of date. There is no point in doing checks such as manufacturer recalls (which are free to rectify anyway by the manufacturer) weeks or months earlier as things can change in the period between the cars arrival and its eventual sale, new recalls could be issued by a manufacturer for example, we would much rather do them all in one go, and with up to 150 vehicles in stock at any one time, it makes it much easier to manage for us as well. So please rest assured, our cars are thoroughly examined, thoroughly checked, and extremely well prepared, and yes the new owner will be delighted with his new car.
As for your review, I don't think there's much else I need to say, I think anyone reading this will make their own judgement of our company, by reading the hundreds of glowing reviews which our fantastic customers who actually purchased a car, and have experience of what they are talking about, have written.
Kind regards
All of us at WMG
Terena H, September 2020
"great car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
just brought a peugoet 3008 drove lovely it was nice clean inside and out very nice sale person called jay explain everything about the car to me would i buy from this company again yes
+0 Found this review helpful
Liz F, May 2020
"Thee Go-To-Guys "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was drawn to a Ford Ka (new model) I couldn't tear my mouse away!! ..... chatted on line to a virtual assistant who took my details. This was then followed up with a courtesy call and thus the deal was done!!.
Daniel was friendly and helpful. he answered any/all my questions and made himself available at anytime should I need to contact him.
Everything was easy to do such as a deposit and final payment. The car was delivered by a designated driver via a pick-up lorry to my door.
All very friendly and professional. And they were willing to take my car in part exchange.
If you are looking...then look no further, if you are thinking of buying then don't buy any where else. They really are a great company to go to and deal with 5*
+0 Found this review helpful
Rob, April 2020
"Avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Messed me about for nearly a month over Christmas saying car being mot and need a part when finally found car mot was done on mot web site phoned for viewing only to be told car sold when asked why I was not informed it had mot the sales man said customer purchased on line never even looked at the car as it was just what he was looking for low mileage and good price . I said that was the reason I went to view in the first place he then replied well you should have put a deposit on it then I said at no stage was I offered to put a deposit as the car was at the Norwich depot for mot and valet and would be contacted as soon as it came back no answer was given . I then wrote to Adam Walters giving full details or my experience and my views on his sales team leaving my e mail address if he would like to respond in any way .. not a single word in response obviously condones the way his business is run
+15 Found this review helpful
K. S, October 2019
"Brilliant!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a van from Walter's motor group Norwich, two months into the warranty had fuel injector problems. They got me back on the road within two days. That's 5 star treatment!
+1 Found this review helpful
Brenda T, January 2019
"Awful"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Appeared friendly- salesman Peter at Walters Norwich at the start but after care was shocking, nothing but problems afterwards. All my savings have gone and still left with car problems. DON’T EVER buy from Adam Walters Cars, go to a main dealer.
+14 Found this review helpful
Adam Walters from Walters Motor Group in response to Awful
Hi, I just wanted to ask if you would be kind enough to contact us directly? We have no record of selling a vehicle to a Brenda T, and as such have little to no idea what this complaint is referring to? We are always here to help and would encourage anyone with an issue to contact us directly for support rather than leave defamatory comments online. We know we will always do our best to help but without any information about the nature of your issue, and no contact details for yourself, it's impossible for us to assist you further. Kind regards, Adam and team.
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