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Poor vehicle knowledge, insufficient checks, and hidden admin fees. This place (knowingly or negligently) sells dangerous vehicles. I enquired regarding a BMW 520d (LL12 JVF) that this dealership were selling, and discussed the vehicle over the phone with Ross. Disappointingly he was very vague with detail when asked very simple and direct questions (i.e. "please talk me through the vehicle's service history"). He advised me it was 'good' (despite being advertised as 'excellent') and only divulged more detail when pressed. The history was certainly not 'excellent', with some gaps and a large amount of work not having been undertaken by a main dealer. This particular model of BMW benefits from the iDrive system, which dictates service schedules and provides countdowns for when certain parts (fluids, brake pads/discs, etc.,) will require changing. There is NO fixed service schedule. When I asked Ross to check the system for me he advised me that this particular model doesn't have such levels of detail. It does. I'll be charitable and accept that he might not have sufficient knowledge of the vehicle to interrogate the system properly, but others may think that he was trying to pull a fast one. Having arranged to view and test drive the vehicle (trying to get Ross to agree that I'd be allowed to test drive the vehicle before we discussed the financial side of things was an ordeal in itself) I carried out some further research into the vehicle. This was when I discovered that the vehicle has at least one (the government website doesn't disclose specifics) safety recall outstanding. Now WMG make a big deal of the fact that all of their vehicles are checked and approved. Indeed, this forms part of their justification for adding on a £99 'arrangement fee' on purchases. (N.B. this was NOT disclosed in their advertisement for the vehicle on motors.co.uk) This tells me either that they are not as thorough in their checks as they claim to be, or that they were aware of the recall but decided not to do anything about it, and not to bring it to the attention of prospective purchasers. The 'arrangement fee' is another thing entirely. I do not expect to be told that a product is available at a certain price, and then have the price increased when I come to pay for it. I note that the proprietor has defended the charge in another review but, frankly, none of these are things for which I should expect to pay a dealer. Dealership prices are already inflated compared to private sales, as they take into account checks, servicing, warranties etc., I have my own breakdown cover, I am perfectly capable of purchasing my own fuel, I have no need for finance and, frankly, if a vehicle had not been recently serviced or MOT-ed, then I would not be considering it as a purchase in the first place. Similarly, it is a basic expectation that a car is clean when it is being sold; I do not expect to have to pay for the privilege of purchasing a non-dirty car. No doubt WMG will already have reflected the cost to them of selling the vehicle when they purchased it, either at auction or as a part-exchange. This is just shameless profiteering by double-charging for things that should be included and/or carried out as a matter of course. Thankfully some other poor soul placed a deposit on the vehicle online before I came to inspect it (what kind of fool orders a vehicle from sharks like this without so much as a physical inspection?), so at least Ross was spared the ignominy of being challenged face-to-face regarding these matters. Finally, to pre-empt the sadly-predictable response that I'm likely to get from the proprietor, this isn't a case of sour grapes whatsoever. I had done my due diligence on the vehicle and was prepared to negotiate upon price in order to reflect these glaring inadequacies in the vehicle. Everything has its price (even a broken and dangerous vehicle), but I would have been more than willing to walk away. I only hope that the new purchaser has done their due diligence, as it seems WMG certainly haven't.
Adam Walters from Walters Motor Group in response to WMG Sell Dangerous Cars
James, may I take the opportunity to defend our good name against your allegations. Firstly, to those reading, we have never sold you a vehicle, nor have you ever stepped foot in our premises, seen any of our vehicles or met any of us in person. You merely enquired on one of our cars that subsequently sold while you were considering it. When we rang you to personally discuss this review you have left us, and allay any concerns you may have with our company, you kindly put the phone down on us. I think that anyone reading this will start to get the gist of where we are going here... So I will reply directly to you on here instead. I find the allegations you make to be extremely serious, and as owner of the business I take them very personally, as do my team here at WMG so its only right I take the time to reassure the viewing public. Firstly we do not sell "dangerous vehicles", this is a complete lie, and quite frankly just slanderous. The car you initially enquired about had a BMW recall in place for an exhaust gas recirculation motor modification. We spoke to BMW as part of our checks whilst preparing the car for the person who has actually bought it, who have confirmed the car is perfectly safe to drive and the recall can be carried out at any time, and to book it in at our or the new owners convenience. Your allegations are entirely false and defamatory and without any substance whatsoever. Had you taken as much time and diligence to ring BMW as you have compiling your review, you would have found this. Secondly, we have vast knowledge of the motor industry, our sales team take great efforts to answer any enquiries in detail, and I've actually taken the time to read and listen to your conversations with Ross where its abundantly clear he was looking into the exact service history as per your request until somebody bought the car from under you one evening via our online purchasing portal. Ross notified you of this immediately the next morning so you were kept fully aware that the car was no longer available. Yes we have a £99 arrangement fee on all of our retail sales vehicles, this is very clearly displayed on our website, and on many of the 3rd party companies we use to advertise on, such as Autotrader, and our website (and Autotrader) gives you very clear information as to what benefits you get for this fee. There is nothing hidden whatsoever, its all very transparent. If you had any concerns about this, our sales team would have gladly talked you through it to reassure you of what it means and the level of preparation this allows us to provide our wonderful customers. Which takes us nicely onto your final point, the checks and level of preparation we do. When a car sells, this is the time that the pre handover checks are carried out. This includes servicing, MOT, final paperwork checks, recall checks, a full pre-delivery inspection, vehicle detailing and fuelling the vehicle, so come handover, our customers have a "freshly" prepared vehicle, not one that's now out of date. There is no point in doing checks such as manufacturer recalls (which are free to rectify anyway by the manufacturer) weeks or months earlier as things can change in the period between the cars arrival and its eventual sale, new recalls could be issued by a manufacturer for example, we would much rather do them all in one go, and with up to 150 vehicles in stock at any one time, it makes it much easier to manage for us as well. So please rest assured, our cars are thoroughly examined, thoroughly checked, and extremely well prepared, and yes the new owner will be delighted with his new car. As for your review, I don't think there's much else I need to say, I think anyone reading this will make their own judgement of our company, by reading the hundreds of glowing reviews which our fantastic customers who actually purchased a car, and have experience of what they are talking about, have written. Kind regards All of us at WMG
just brought a peugoet 3008 drove lovely it was nice clean inside and out very nice sale person called jay explain everything about the car to me would i buy from this company again yes
I was drawn to a Ford Ka (new model) I couldn't tear my mouse away!! ..... chatted on line to a virtual assistant who took my details. This was then followed up with a courtesy call and thus the deal was done!!. Daniel was friendly and helpful. he answered any/all my questions and made himself available at anytime should I need to contact him. Everything was easy to do such as a deposit and final payment. The car was delivered by a designated driver via a pick-up lorry to my door. All very friendly and professional. And they were willing to take my car in part exchange. If you are looking...then look no further, if you are thinking of buying then don't buy any where else. They really are a great company to go to and deal with 5*
Messed me about for nearly a month over Christmas saying car being mot and need a part when finally found car mot was done on mot web site phoned for viewing only to be told car sold when asked why I was not informed it had mot the sales man said customer purchased on line never even looked at the car as it was just what he was looking for low mileage and good price . I said that was the reason I went to view in the first place he then replied well you should have put a deposit on it then I said at no stage was I offered to put a deposit as the car was at the Norwich depot for mot and valet and would be contacted as soon as it came back no answer was given . I then wrote to Adam Walters giving full details or my experience and my views on his sales team leaving my e mail address if he would like to respond in any way .. not a single word in response obviously condones the way his business is run
Purchased a van from Walter's motor group Norwich, two months into the warranty had fuel injector problems. They got me back on the road within two days. That's 5 star treatment!
Appeared friendly- salesman Peter at Walters Norwich at the start but after care was shocking, nothing but problems afterwards. All my savings have gone and still left with car problems. DON’T EVER buy from Adam Walters Cars, go to a main dealer.
Adam Walters from Walters Motor Group in response to Awful
Hi, I just wanted to ask if you would be kind enough to contact us directly? We have no record of selling a vehicle to a Brenda T, and as such have little to no idea what this complaint is referring to? We are always here to help and would encourage anyone with an issue to contact us directly for support rather than leave defamatory comments online. We know we will always do our best to help but without any information about the nature of your issue, and no contact details for yourself, it's impossible for us to assist you further. Kind regards, Adam and team.
Don't consider any1 else if your in the market for a new car. The service received at Adam Walters Cars was exceptional, just a shame Trevor supports arsenal.
I am really pleased with my Audi A5 from Adam Walters Cars. I have had it for a while now and not had any issues that haven't been resolved directly by Audi. The dealers were really helpful and friendly and the car was a very good price.I would happily recommend this dealership to anyone.
Absolutely horrible experience. Bought a used 57 plate BMW 1 series from them, firstly the back speakers were blown and the air vents make a funny squealing noise. After a week (yes, only a week!) it had developed a noise from one of the bearings that drives the cam belt (powers the alternator, power steering, water pump etc) so brought it in to them. At first Adam seemed sure that everything was fine and that he would drive it for months like it is, until the car started vibrating! Not something you want from a £4700 car. Even though it was a very unhealthy grinding noise, Adam told me that this normal. I insisted the noise be addressed, to which he finally accepted and directed me to the garage. The mechanics there told me that they'd book me in for an appointment on Tuesday (this was a Saturday) and said the car would be fine to drive until then, with these often lasting months with these noises. I happily accepted, and drove off. Only that on the way home, my dash turns into a Christmas tree of warning lights and my ears are filled with the rings of boings! The bearing had ceased and the belt had snapped. Fantastic. I was left, on a roundabout with no power-steering and a very unhealthy sounding BMW. I pulled the car into the pub that is thankfully at that roundabout and stopped it straight away, and the car engine was steaming. After inspection, my fears were confirmed and the bearing had ceased. It'll last for months they said. Clearly know nothing about cars, my warranty is parts only and, this may have caused deeper issues with the engine which Adam would like to charge me to fix I'm sure! He isn't getting a penny, especially after telling me the car would be fine for months with this noise. Thoroughly disappointed that I put my trust in this dealership. I now have no car, no money and no way of getting to work. This situation happened simply based on their recommendations. I wanted to leave the car like this to prevent further damage, but they made me feel confident that none could occur. AVOID LIKE THE PLAGUE!
Adam Walters from Walters Motor Group in response to Jake Stevens
Whilst we welcome honest and accurate reviews, both good and bad, I was disappointed to read this review so long after the event (June 2016). I did genuinely think the pulley noise would be fine to drive until the following week when it was booked in to be addressed, but unfortunately it seized and threw the auxiliary belt off. As BMW's are chain driven and don't have a rubber cambelt, there was never any risk to the engine, hence why I was happy for him to drive the car. Once informed of the seized pulley, we promptly addressed the situation and replaced the pulley and the the aux belt. We also supplied a new water pump free of charge as a precaution. As a gesture of goodwill since, we provided Jake with a 12 month warranty free of charge and resolved the dispute fully. I understand he is now happy with how it was resolved, and I personally apologise that on this occasion my advice was wrong, just proves we are all human... but we sorted it all in the end, there was certainly no intention to get out of the repair, it just deteriorated faster than I envisaged. Hopefully Jake will be kind enough to confirm the amicable outcome. Regards Adam
Jake Stevens in response to Jake Stevens
I confirm that as Adam has stated, I am now happy with the outcome and he has handled the incident professionally and calmly. I would now give Adam Walters cars 4 stars for their after purchase service.
Really happy with how everything went at Adam Walters cars! I bought an Audi A6 from them in May and I am really happy with it. It was lovely and clean and In really good condition and was an excellent price. I would recommend them for sure.
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Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1977
Walters Motor Group
Little Money Road
Loddon Business Park
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