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14 reviews from our car dealer reviews community
Leave a review for Walton Motors
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14 reviews from our car dealer reviews community

Leave a review for Walton Motors
Leave a review
"Traveled 400 miles"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Traveled 400 miles to view these defenders ,wow!every defender has been resprayed by a 10 years old child!paint runs everywhere and even human hair under the lacquer,never in my 60 years of Land Rover ownership have I seen poor resprays,they have all been purchased for pennies and they are trying to flip them round for a quick dollar .wasted my time veiwing these!please don’t wast your time

"Buyer beware!"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Landrover Defender from this garage which was meant to have a warranty. Don't worry I was told (as I live in Scotland) any problems take it to a local specialist and we will reimburse you. The warranty maximum however is only a paltry £300. I realised that there was likely to be an issue as the delivery driver left the car in the exit barrier so that it was impossible to go back. Indeed as soon as the vehicle reached 60MPH there was considerable vibration from the steering. I suspected the splined drive hub was worn and inspection confirmed this. The (long) journey was completed at lowish speed and the vehicle put into our local specialist whom I have know for years. They inspected the vehicle and confirmed that in general it was a really good one for its 22 years. Lots of new parts had been fitted but despite strictly being a MOT failure item the hub/bearings had not been sorted. It is inconceivable that this had been missed. It had also had a quick blow over of paint in places. So I am left with the feeling that I have been very lucky but would not recommend this garage to anyone. Needless to say I have had innumerable emails and phone calls over the last 2 months which have got me nowhere. Not worth a small claims court action. Buy from a genuine specialist.

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"Warning to overseas buyers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought two Rovers from Walton Motors via the internet for full price, and both had countless problems that are expensive and time consuming to repair. What really bothered me is that these were obvious problems that they clearly knew about but because I was an overseas buyer they took advantage of my not being able to inspect the vehicles. A local buyer would not have purchased these cars the way they were . These people are essentially dishonest and I would advise keeping well clear of them.

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+6 Found this review helpful
"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Walton motors were fair and supplied us with an amazing car that has been fantastic for 3 years. Very courteous and honest. Will buy our new car through Walton without a doubt. Mr Lee. Bmw 520

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+3 Found this review helpful
"Don’t bother "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Seems they like to trick overseas customers a lot. Put a down payment to hold a Defender. They ended up selling it to another buyer. They said they have experience in US imports, so I assume they’ve worked with a lot of American banks and finances. Had to cancel a bank check three times because they do not know how to endorse a check before depositing it. Won’t refund me my deposit for the original Defender I wanted. And you know what? If they had been professional and upfront and just said, no we can’t refund for this reason, like saying it’s non refundable (which I was never told nor was it ever in writing) I could’ve just said fine, let me cut my losses. But nope. They, Charlie, chose to not answer my emails or calls when asked him about for two weeks. At least get some balls and be professional. Learn from my costly mistakes. If you’re an international buyer, don’t bother, they like to play the fact that you’re not there and sell you a shit bucket and not even be professional enough to give you the time of day.

Erika C in response to Don’t bother

After talking back to the business, I have to update my review based on my experience with the business. Am I upset with how the business brushed me off initially when I couldn’t purchase the Defender anymore? Yes. But did they correct that? Also yes. Do they deserve a one star review? Absolutely not. They were patient in me trying to get financing down (being overseas can be difficult) and found alternative vehicle when they had to sell initial, still honoring the same price I would’ve paid for the initial. For their customer service I would rate them a 4/5 stars, I leave out the one star because of communication, I wish it could’ve been better, but other than that. I had no further complaints. Do I recommend them if you’re in the area and ready to buy? Absolutely.

"Stay away"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife purchased a defender from these guys. Like a few reviews it looked ok but in reality it was a mess. Should have suspected something when the electrics went in the middle of driving soon after purchasing. Don’t buy from these guys.

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"Outstanding Service and Customer Care"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Blown away by the performance of Walton Motors. I was very nervous about buying a car over 300 miles away. However I had nothing to worry about. The Team at WM, where extremely helpful and listens to my needs. Being a tree surgeon I wanted the rear of my discovery converted to a van. This job was completed in just 7 days and only for a small fee. The car was delivered to me without issue. The best part was that I got a fantastic price for my part exchange. I had one issue but bearing in mind the car had just done a 300 mile Journey it was to be expected, there was a nail in one tyre and the team at Walton sent my the money to get it replaced, without hesitation.

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"Fantastic Service"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great dealership, Friendly and always happy to help. I would recommend them to anyone I know. We have had no issue with Sam (our Tdi defender) Mark and the team thank you for making everything so stress free. we have our eye on one of your quad's, so will be back soon.

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"PERFECT FROM START TO FINISH"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I PURCHASED MY DAUGHTER HER FIRST CAR FROM WALTON MOTOR'S, SHE WANTED A VERY SPECIFIC DEFENDER. MARK AND ANDY WERE EXTREMELY HELPFUL. WE ADDED SOME EXTRA PARTS TO THE CAR BEFORE IT WAS DELIVERED. WE ONLY HAD ONE ISSUE WHEN 3 MONTHS AFTER PURCHASE WE HAD A PIPE BURST ON THE COOLING SYSTEM. AFTER SPEAKING WITH MARK HE SORTED THE ISSUE AND THE CAR WAS FIXED QUICKLY. THE SERVICE FROM WALTON MOTORS WAS IMPECCABLE, MY SON IS EXCITED TO GET HIS FIRST DEFENDER FROM MARK AND ANDY NEXT YEAR. THANK YOU

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+2 Found this review helpful
"Don’t buy from Walton’s. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You’ve been warned by me! Don’t buy from these guys. I bought defenders off Andy and shipped to the states. Andy or Mark will assure you that everything is “lovely & perfect mate”. They buy roaches at auctions for pennies on the dollar that Barely run, Over-spray them in a shinny gloss paint and tell you it’s fully serviced. Don’t let them fool you in the pics. They paint over all rust an rot. This is hands down a Ponzi scheme to scam Americans out of thousands and ship them crap products months later.

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+25 Found this review helpful
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Dealership Information

Walton Motors is an Independent dealership that is based in Cranleigh. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews2.5 out of 5 stars — Rated Poor
Excellent
5
Very Good
0
Average
0
Poor
3
Terrible
6

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  • Contact Information

    Address

    Walton Motors
    7 Manfield Park
    Cranleigh
    Surrey
    GU6 8PT

    Get in touch

    01483 272486
    http://www.walton-motors.co.uk

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    Dealership Statistics

    35%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Walton Motors

    Company Formed: XXXXXXXXXX
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