I recently purchased a Nissan Qashqai from West Way Nissan. Pat dealt with me throughout the whole experience. She was always available to answer my queries. She was very helpful and friendly. Pat made the whole thing a stress free experience. I thoroughly recommend her.

sammi went the extra mile to help me with my purchase

I purhcased a used 2017 Nissan Qashqai last Friday from MB Motor group in Leeds. As the car didn't have any Nissan warranty left on it, I wanted to extend this warranty and have been told that I need to do a Health Check on the car. I contacted Nissan WestWay in Hanwell to arrange this health check and I was informed that it would be at no cost. I booked my appointment for Saturday AM at 09h15 and arrived early. I was speaking with the Service manager and was told that I required a Full health Check which would cost £50 - to which I was surprised as I had been told otherwise. I had a disagreement with the Service manager about the cost as this is not what I had been told. I also discussed with him in regards to the SatNAV Maps having never been updated during the servicing (while the car was still under warranty) and was told that I would have to pay £115 for the map updates. Due to the negative attitude of the Service Manager, I told him that I didn't appreciate his attitude and left. I called Nissan Customer Services to complain about the dealership and they contacted them. I then returned to the dealership to have the £50 health check done which I was told would take 1.5 hours. During that time I was on my phone looking at my mails and some personal pictures I had on there. I went outside to have a cigarette while waiting for the health check to be done and I was approached by someone who identified themself as being the dealership manager. He told me that he was informed that I was taking pictures of a female salesperson from the dealership and that I had 2 options - 1 they call the police and go through the CCTV cameras or 2 they go through my phone pictures to look - of which I declined. 1 - I had NOT used my phone to take any pictures of anyone inside the dealership 2- the person whom I was allegedly taking pictures of was not even that interesting to me 3 - I am in a relationship I am DISGUSTED to have been treated this way by one of Nissan's dealers and I will NEVER return to Nissan Hanwell EVER again.

Staff at West Way Nissan Hanwell were very helpful and informative

I went there end March with intent to buy & to ask more Q for 2nd time in my Leaf EV.. But service dept Guy locked the charger denying me the facility.. They care for until you have paid. Nissan T&C to charge 3 times per week are ignored.. Sales man was ok but not his sales manager.