Staff from Westbrook Car Sales in response to Horrible People and Not a care in world

You purchased an audi A4 convertible back in December. It came with a new mot and which was done by Bellamy Service centre an independent Mot test station. Your glove box needed fixing and you started dealing with Bellamy service centre direct to get this arranged. We didn't have an issue as we said whatever the works will be done we will be paying for them. We do not hear anything from you then we get a call from yourself after a month or so saying that the car wont start. We advised you to get the vehicle back to us which you did and the same day "Under Warranty" we replaced the alternator that had failed. We have the invoice for this too. You fail to mention that in your negative review. Then we hear from you again month later which would be past few days. You said you have been trying to contact bellamy service centre you cant get through. At this point you told us that the abs light and the traction light is on and this is what you have been waiting to get repaired. We said as a goodwill gesture we will honour this for you. Having spoken to Bellamy service centre they confirmed they tried to book you in however you couldn't agree a time. (this is what we have been told before you accuse us). At this point when you told us this we said find out exactly what is the issue as on the mot the abs sensor was changed. You provided us with a quote stating that the nsf abs sensor faulty cost of £89.52 and rear brake flexi cracked/perished cost to replace £125.64. Now there was a cost for front brake discs/pads 80% worn cost at £195.72. You know and we know as the it states 80% worn we did not agree for this cost however you use this to tally your cost up to £400 odd pounds so it looks that our quote was and insult. We contacted Euro car parts who under trade quoted us £ 35 for the abs sensor and only £15 for the flexi. So we asked 2 local mechanics (not bellamy service centre) they both said that labour for the abs sensor will be £35-£40 and only £20-25 for the flexi. So if you look at the cost the abs sensor compared to what your garage said ours was not much cheaper however the cost to repair the flexi was way off cheaper. You then said if we can give you written quotations then you will try get your local garage to price match however you didn't wait for this. We said to you we can offer you £110 to the repairs or bring the vehicle back to us and we will get this done. All our communication regarding this was via email at no point anyone was rude to you, you said 'I can't accept anything less than £168 considering the options" as we disagreed to meeting this demand, You then said you were bitterly disappointed with the service you received even though we were offering a "goodwill gesture". You then said that we send the payment to your account we advised you that once you have completed the works and sent us the proof we will forward the payment to you, again you had this in email so a written agreement/confirmation from us. It was at this point you clearly weren't happy and started saying you will go to trading standards and you started threatening us along with this statement "I will spam the internet with the absolute shambles of a service you have offered and how much of a con artist your firm actually is" We fixed your alternator in January 2017 under warranty that cost us over £200, We were willing to fix your abs sensor/traction, we offered you the payment towards it, yet we still offered you bad service and we are con artist. How does that makes sense. I'm sorry you feel the way you do however we cant just start paying customers out without proof any works has been carried out. Now even though what you might think of us we still are offering to fix the issue for you. You know very well nobody has been rude to you as all our correspondence was via email. We at Westbrook Car sales have all records of warranty works being done for customers and also any refund/repair that maybe require under the consumer rights act. Sadly the reviews we have received are a minority of customers who feel we have to pay for everything or fix everything they say on a used vehicle they purchase. The Consumer rights act is there to protect consumers and we have always honoured this when required and we have proof have that. If anyone has any questions before making a purchase from us regarding our after care sales or our warranty or any other concerns they may have please free to email us on westbrookcarsales@outlook.com.

N.B in response to Horrible People and Not a care in world

Dear George could you please contact me on your dealings with this company as my partner is experiencing a similar service

Staff from Westbrook Car Sales in response to Very helpful at a great price

Hi thank you very much for your feedback. We hope the car continues to drive well.

Staff from Westbrook Car Sales in response to Very helpful at a great price

Hi thank you very much for your feedback. We hope the car continues to drive well. If you ever need any assistance please contact us.

Staff from Westbrook Car Sales in response to BMW 320 TD

Another typical ungrateful customer trying to mislead other customers with false information. This customer bought a bmw and we agreed to do a full service including fuel filter. There was no issues with the engine whatsoever. What this customer has not told is that he 'trashed the car causing the swirl flaps to break and go in to the engine and this caused the engine problem' Even though THIS CUSTOMER DAMAGED THE CARS ENGINE WE AT WESTBROOK CAR SALES STILL "YES STILL" AGREED TO GET THE REPAIRS CARRIED OUT UNDER WARRANTY!! We used an independent garage called Bellamy service centre the customer was dealing direct with the repairing garage and then all sudden they fell out and he started requesting refund for the vehicle. We at westbrook car sales decided to refund the customer due to the mannerism of this customer not because we received anything from a solicitor (again another lie from this customer). We try our best at westbrook car sales to maintain good standards, we sell used cars unfortunately vehicles can develop faults as they are used cars. We will continue to do our best and provide good quality cars and as we have done for many of our customers. We are happy to reassure any customer over any uncertainty of these false and incorrect reviews on our company. If any customer has any issues or concerns please email us on: westbrookcarsales@outlook.com

Staff from Westbrook Car Sales in response to Absolutely terrible!!

The mot was carried out by an independent test station. The vehicle failed on its coil spring, top mount, and headlight bulb. The brake discs were put down as an advisory that they were corroded. You sent a report from Volkswagen Garage that said the discs are corroded and brake pads 90% worn. We explained this numerous times to you that these are serviceable items that need to be changed as and when required. We have given you a warranty for 3 months and have emailed you the terms. We are sorry brake pads/discs are not part of our warranty as they are serviceable items. I have emailed you and said if you can provide us with diagnostic that the radiator is leaking and what is required we are willing to pay for the cost as a goodwill gesture. You have called numerous times and nobody has been rude to you. Im sorry you feel this way we are still happy to assist and help you where we can.

Nichola Fielder in response to Absolutely terrible!!

My husband and I had a similar issue with them in 2015 when they where trading as HM Car sales. they have since traded as greenwood car sales and previously as winston motors. I advice court action, thats what we did and was awarded to cost of the repairs back through court. act quick before they close and reopen under another name again.

George in response to Absolutely terrible!!

I wish I had read this review before i purchased my car, I have had a very similar experience and they have been incredibly arrogant in their approach to me. also after a bit of digging it looks like they have traded under many names in the past and had the same issues with each firm.

Staff from Westbrook Car Sales in response to Great service, honest

Hi thank you very much for your honest review, if you have any issues in the future or if there is anything we can help with please feel free to contact us westbrookcarsales@outlook.com.

Staff from Westbrook Car Sales in response to Be careful and good luck!

Hi we are very sorry to hear about your experience. We at Westbrook Car Sales take high pride in customer satisfaction. We to date have never rejected any claim on our warranty where a customer had a warranty in place and met the terms. Please provide us details on what car you purchased so we can check this immediately. Please feel free to email us: westbrookcarsales@outlook.com