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7 reviews from our car dealer reviews community
Leave a review for Westdrive Kia Braintree

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7 reviews from our car dealer reviews community

Leave a review for Westdrive Kia Braintree
Click on the stars to start your review
"Issues"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

bought a car after nine months developed a oil or fluid leek still in its warranty phoned them you think it would be straight forward first of all they want money to even look at it after telling us they would ring us back still waiting for the phone call warranties are not worth the paper they are printed on.

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"Great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Once again gone back to Tom at Westdrive at Braintree. Thanks for helping me in replacing my Rio, with another one as very happy with the car. Great service and extremely helpful.

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"Money grabbing"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have had the extreme misfortune to purchase a car from this dealership. All they are interested in is getting your money they don't listen to your needs. Having read other reviews ( which I wish I had done before visiting Kia Braintree) I can only agree with all of the unsatisfied customers. I have in the past and will in the future deal with Kia (Essex Auto Group) at Lakeside who are a credit to their profession. Kia Braintree are however a DISGRACE to their profession and if you base your experience with this crowd you completely understand why car salesman get a bad name. All they want is the deal done and your money and do not explain fully or in any detail all the cons of which they provide many. Buyers beware of Kia Braintree!

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"Some issues.... "
3.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an Audi from here back in September. I have had a fair few issues with it which have taken ages to get resolved. The car was a reasonable price and was clean and looked in good condition but based on the issues and how long they took to resolve them I probably wouldn't recommend them.

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+7 Found this review helpful
"Unsatisfied customer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Untrustworthy dealership. Was sold a sub standard vehicle by this dealership and had to go to Court to (successfully) get compensation. DO NOT trade with this dealer. Customer service only exists until the point where you hand your money over.

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+6 Found this review helpful
"disappointedofessex"
4.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Kia hse the power to surprise. In our case, WestDrive Kia gave us a nasty surprise. We agreed a deal but the customer experience during the sale and in the week that followed was so poor that we no longer wished to give WestDrive our business. We cancelled and they refused to refund £1000 deposit. Be warned, this company don't display their Ts & Cs and they wont tell you the deposit isn't refundable. We took legal advice and we understand that we have a good position but we have a family member who is very sick and its more stress than we can cope with at the moment. Some things are more important than money - not for WestDrive. They were rude and actually lied to Kia UK about what had happened. Kia UK were also very disappointing indeed. The whole experience was deeply unpleasant. I was an existing Kia driver. I have sold my Kia and will NEVER buy another.

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"Average"
3 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I suppose I would recommend West Drive Ltd and I have been unlucky with one of those cars that just cant get sorted,its just not 100 percent. It was ashame because they did seem nice, Jim was good who was a mechanic. Got there eventually, some staff i felt tried to pull the wool over my eyes. I did have a 6 month warranty i felt they tried to get out of this so i paid. They did fix this issue in the end i must say. Did make changes and fix things. Took a few occasions. Its still running so thats good. Simon and Stuart are who dealt with me.

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Dealership Information

Westdrive Kia Braintree is an Franchise dealership that is based in Braintree. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Kia
Franchise Dealership

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Ratings
7 reviews2.8 out of 5 stars — Rated Average
Excellent
2
Very Good
1
Average
1
Poor
1
Terrible
2

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Contact Information

Address

Westdrive Kia Braintree
Galleys Corner Braintree Road
Cressing
Braintree
Essex
CM77 8GA

Get in touch

01376 344000
http://dealers.kia.co.uk/westdrive/

Opening times

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If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

28%
Would recommend this dealer to family and friends
57%
Thought the dealer was knowledgeable and helpful
57%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Westdrive Kia Braintree

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