This is the second Kia we have purchased from Luke at Westdrive in a little over 18 months' and, also for the second time, it has been a pleasant experience, with none of the high pressure 'must have' optional extras pushing that are the traits of stereotypical car sales. We just got the facts about the car, a suggested route to try all aspects of its handling and then left to make up our minds as to whether the car lived up to our expectations. The cars themselves are sturdy performers, crammed full of driver assisting gadgets and so easy and comfortable to drive. It's an overused phrase, but you really do get lots of car for your cash.

I bought my first KIA at Westdrive back in 2010,where I met Colin Perrin,I was so impressed that I even,took out the service plan which he had recommended.Over the years he kept in touch and when I was ready for my second KIA asked him to look out for one for me to which he did and I then bought my second KIA,When I was ready to purchase another KIA I rang Colin who once again came up trumps.So I am now on my third KIA.As the service from Colin and all the staff are always ready to take the extra mile.

Went over to have a look round on the Wednesday as unsure of which model I wanted After 10 minutes Luke came out to see us asking if we needed any help Luke was more than helpful to advise us and show us some cars without making us feel pressured After test driving we then made our decision and now own a Kia Sportage. Luke completed all for us and we picked the car up on the Friday Very efficient friendly and professional Thank You Luke Mr & Mrs Walshley

I contacted Westdrive Kia as I had seen a Suzuki Ignis EK68 UFR for £10,995. I received a reply from Luke. I then sent full details for my Kia Venga CN17 UXW, low mileage at 14,500, excellent condition, 2 owners (including me), new MOT, recently serviced. I also included 12 photo's. I awaited a PX price against the Suzuki Ignis. I received a reply asking what price I wanted? I had seen four Suzuki Ignis I liked while browsing online so I had contacted all four dealers and given my PX details, I was simply looking for the best deal. I then asked what their offer would be, I've been driving 30 years therefore I've purchased quite a few cars. From my experience with every car I have bought the sales rep has put my PX details in the computer or directly to the manager (before it was computer generated) then come back with a price. Sales staff usually then have a top price bracket to negotiate up from that base PX price. Luke's reply was (whole reply copied and pasted): "Unfortunately, we do not operate like that here at Westdrive Kia . We are keen to do business but will not just give out prices to be involved in a multi dealer auction for your business. If it does not work out with the other dealers, please let us know." We would be keen to sell you car" So under normal circumstances without Covid restrictions does that mean that you do not do business with people who visit multiple dealerships for the best deal? Anyone experienced in sales knows that you compete against other companies in an attempt to offer better prices and service to attract custom. I can only assume that for Westdrive Kia business is booming and you do not need to do this. Until last week I travelled the country for work, sadly Covid has resulted in me losing work (hence the need for a smaller city car for the time being). I've bought a few cars from a distance before Covid restrictions. I would detour while on the road for work and visit the dealer but only once a rapport was built with the sales rep and a part ex price deal was on the table. I then replied to Luke explaining that the other three dealerships had given me a PX price with a simple reply and without issue. Luke then replied (whole reply copied and pasted): "And your still not happy?" WOW! ...That's a very unprofessional and unacceptable reply from a Kia main dealer. My staff would be given a warning if they had spoken to a prospective customer like that. If you didn't want my business then a polite professional reply would have sufficed. I care for my Mum with late stage dementia so my plan was to sit down that evening once she was in bed with all figures noted down in front of me, do a few calculations and make a decision. To be honest even if the PX price was lower than others if the customer service had been satisfactory I may have purchased from you because to me a deal is about the whole experience not just calculations and figures. A good rapport with a sales rep is worth more to me than a few hundred pound. In fact I have done just that with another dealer. My PX offers were £7390, £7500 and £7600. I accepted £7500, this was their first offer, I didn't attempt to haggle to £7600 (the best PX offer) simply because the sales rep is outstanding at his job. Christmas is upon us and after such a difficult year for everyone due to Covid I'm happy for him to earn the highest commission he can. It's a shame because my next car is going to be a Kia Sportage brand new or nearly new (Covid allowing work to restart next year) and you would have been my first thought for that purchase if my experience with you had been a positive one. I read all the negative reviews at cardealerreviews.co.uk and other online sites about aggressive rude staff but still contacted you because in my experience one sales rep can turn things around - sadly not this time!