Jim L, January 2023
"Great overall experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I was really not sure that I wanted to change my XC60, but when I saw the Mercedes GLC and spoke with Chris he made the decision easy. Provided a very fair price for the PX and then all of the negotiations and collection were totally positive experiences.
+1 Found this review helpful
Aftersales from Wheelers Chipping Norton in response to Great overall experience
Many thanks for the excellent feedback, it means such a lot. We'll be sure to pass along your kind words to the whole team. Enjoy your new car!
Maureen, May 2022
"Excellent!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Today I took delivery of my lovely car bought from Wheelers, exactly a week after reserving it on line.
From start to finish Wheelers’ service has been excellent.
I was very wary of buying a car online, sight unseen, but Chris reassured me and patiently answered every question.
I opted to have my car delivered and this was done with charm and professionalism by Dan. He rang to give me an ETA and then again patiently answered all my questions and showed me how various functions work.
The car is immaculate and drives beautifully.
I cannot recommend this company highly enough and would urge anyone who has doubts about buying online to have faith in Wheelers- I did and wasn’t disappointed!
+1 Found this review helpful
Aftersales from Wheelers Chipping Norton in response to Excellent!
Hi Maureen, Many thanks for the excellent feedback, it means such a lot. We'll be sure to pass along your kind words to the whole team. Enjoy your new car!
Richard S, May 2022
"Very satisfying experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a quality Mercedes’ estate today from Mr. Tommy Temple of Wheelers in Chipping Norton. A very professional outfit. My car was carefully checked over, serviced, mot and came with all the handbooks and service records. I couldn’t be happier. I’ll be back to buy another!
+1 Found this review helpful
Aftersales from Wheelers Chipping Norton in response to Very satisfying experience
Many thanks for taking the time to tell others about your experience Richard, it means such a lot. We look forward to helping you again in the future.
Tony J, February 2022
"Buyer beware of warranty and aftersales "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
In general, this is a very professional business with good staff, product knowledge and sales service however, sadly let down by their warranty and aftersales support. Buyer beware of the warranty clauses, should you purchase a vehicle from Wheelers (which I did at 24K), and should it develop a fault within the 3 month warranty period (which it did), then the buyer is responcible for a professional diagnostic check to identify the fault prior to Wheelers making judgment. The repaire was completed by a local garage under their warranty however the diagnostics cost me 60.00 which I felt was totally unjust. As per other reviews I also experianced poor afterservice following repeated attempts contecting Wheelers by phone and email - no responce via email, no call backs by phone. Warranty then expired so no further contact expected.
This is quite sad as good used car dealers can be hard to find, this one was outstanding up till the fault then attitude changed. I would however stress this is not a complaint, simply an observation of my particular case and regardless of how unjust this may or may not be - its in the warranty for those who choose to read it.
+7 Found this review helpful
Aftersales from Wheelers Chipping Norton in response to Buyer beware of warranty and aftersales
Hi Tony, Thank you for your feedback and for highlighting the positive aspects of your experience with us. We're glad to hear you were happy with our team and service initially. We’re sorry to hear that the warranty process and aftersales support didn’t meet your expectations. While our warranty terms aim to be clear, we understand your frustration and appreciate you sharing your perspective. Thank you again for your honest review—it helps us continue to improve.
Jason L, January 2022
"Great service and sale "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I would like to thank Chris for making my car sale so easy . I test drove a 430d BMW on Friday and the following Saturday collected it . Fully serviced and peace of mind motoring . Thank you guys
+1 Found this review helpful
Aftersales from Wheelers Chipping Norton in response to Great service and sale
Many thanks for the excellent feedback Jason, it means such a lot. We'll be sure to pass along your kind words to the whole team. Enjoy your new car!
Jane B, January 2021
"Perfect Experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
All round the perfect experience with the purchase of my new car, everyone was so friendly, used the 'Click And Collect' service, paperwork was done on email. Easy, simple and amazing!
+1 Found this review helpful
Aftersales from Wheelers Chipping Norton in response to Perfect Experience
Many thanks for taking the time to tell others about your experience Jane, it means such a lot. Hope we can help you again in the future!
Stephen, October 2020
"Great cars, great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Brilliant selection of cars, staff were all lovely, full serviced and MOT'd my Discovery when i brought it. couldn't recommend enough
+1 Found this review helpful
Aftersales from Wheelers Chipping Norton in response to Great cars, great service.
Many thanks for the excellent feedback Stephen, it means such a lot. We'll be sure to pass along your kind words to the whole team. Enjoy your new car!
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