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73% Recommend
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112 reviews from our car dealer reviews community
Leave a review for Williams Group Maidstone Ltd
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112 reviews from our car dealer reviews community

Leave a review for Williams Group Maidstone Ltd
Leave a review
"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a fantastic BMW through Williams Group and had an excellent experience. From the outset Tom was attentive and courteous, arranging a viewing and short notice - he let us take our own time to look at the car alone, no quibbles over taking a test drive and no pressure to buy at all. The car itself was just as described and in amazing condition apart from some minor body damage which they had repaired no questions in their body shop when I noticed it, and they MoT'd the car prior to collection - it turned out the rear tyres were a failure so they put some nearly new ones on for no cost. As a wholesaler they're inflexible on price, but the price felt very fair for the car so no problems there. They're also in a lovely part of the countryside, conveniently positioned near the local pub - overall an unexpectedly pleasant buying experience! Thanks Tom and team.

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"Great service "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tom did a fantastic job from beginning to end. He was very professional,knowledgeable and friendly. Great place to buy a car and I would recommend this dealership to anyone looking for a great deal and veriaty. Will be back to Williams Group in Maidstone for an upgrade one day.

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"Excellent Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from Williams Group Maidstone which turned out to have some difficult-to-resolve issues, which were not the fault of the dealership in any way. I was very happy with the eventual outcome, which was handled really well by Justin & Nick, who also went out of their way to minimise any inconvenience to me during the process and also offered me a couple of alternative options. I would certainly be happy to buy a vehicle from them in the future.

Colin in response to Excellent Customer Service

Justin and Nick are both liars. Rip customers off and sell dangerous vehicles

"Avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Williams group in Maidstone. Basically the car sold to me had faulty rear brakes which I reported. The brake issues where resolved however a further 5600 pounds worth of work was discovered leaking rear suspension leaking power steering rack OSF wish bone excessive clearance. All faults fount had been hidden in previous MOT Certificates these have been copied / retained and will be used as evidence. The company ripped me off with my part Exchange vehicle and left me car less without any apologies or compensation. Avoid this garage at all costs go else where. The vehicle was returned / rejected.

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+4 Found this review helpful

Colin in response to Avoid

All issues now resolved in a curtious and professional manner. Well done Williams group and the team keep up the great work. Thank you for resolving all issues. Above statement retracted. I’d happily recommend this company.

"Great service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a jaguar xfr from Williams Group Maidstone, Fantastic car! Paul was very easy to deal with and kept all promises on the niggley bits that neede doing. Definatley would recommend.

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"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a Mercedes SLK from Williams Group - Maidnehead - and wanted to say what good customer service I received. It was refreshing to have a female salesperson (no offence to the guys!), who talked me through the details on the car and the aftercare, so I felt confident in the purchase. Frankie is a wealth of information and guided me through the process clearly, answering any questions I had. There were a few minor details that needed to be sorted out on the car and all faults were rectified to high standard. When I collected the car a week later, I decided at the very last moment that i would take out the Williams Ceramic Coat and Frankie went out of her way to ensure this was completed in the least time possible (putting 4 of her guys on the job) so I didn't have to the usual 2 hours it takes to complete. No hesitation in using this company again and I love driving the car too.

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"No issues at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

No issues, car was very well valleted and attended to. The staff at Williams Group talked through all extras and warrany but the choice was mine. There was no pressure to buy anything extra.

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"Buying experience at Williams Group"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have recently purchased a car from Jaz at Williams Group, having purchased from them 2 years ago. Again my experience as a customer was a really good one. Jaz has what some may call a unique style about him, but it is a style I really like. I work in sales so probably the hardest person to sell too. Jaz was friendly but not over friendly/ false like some. He obviously loves what he does . The deal that was done was to everyone's satisfaction, I was happy with the part ex price on my car, the car I was purchasing was priced well- yes profit in the car for them but that is business- however I didn't make them too much profit :-) Would happily recommend Williams Group and Jaz to my clients as well

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"Warranty Claim"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I previously wrote a review saying how disappointed I was with the way Williams Group handled a legitimate warranty claim that I had to make. I have asked for my previous review to be removed as having spoken to the team at Williams Group I am delighted to report that I am entirely happy with how they looked after me. Indeed I would go so far as to say I genuinely feel as though I dealt with an honest and straight forward team of people whose main aim was to get me into the right car at the right price - I know that they are in it to make a living, but i don't begrudge them that. I bought a car with more than 50,000 miles on the clock, it ran perfectly for another 50,000 miles before having a hiccup and even then my Williams Group warranty helped get my car back on the road again - thank you.

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"One very unhappy customer! "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

An array of problems have happened to the vehicle since my purchase only three months ago and the dealer is refusing to accept responsibility for them - Paul is a very pushy salesperson and a compulsive liar, Justin the general manager is a very rude and needs to be taught a lesson in customer service. Do not make the same mistake I did and buy from Williams Group Maidstone.

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+9 Found this review helpful

Joanne in response to One very unhappy customer!

Unfortunately I have only just read your review !!! My partner and I bought a car from the above mentioned and it was a death trap. !!!! We travelled over 200 miles and noticed on our way home when reducing our speed on a motorway the brakes required some attention. As soon as we got SAFELY home no thanx to the Williams group Maidstone My partner emailed them. They where quick to respond and did oblige us by getting the Brakes done. But only to find when the car was up on the ramp there was over 5k’s worth of repairs !!!!!!!!! requured to make the car road worthy !!!!! We did reject the car and after lots of telephone and email conversations the Williams group came to collect the “death trap” we did unfortunately lose out on our part ex vehicle. But you live and learn. I would NEVER recommend this Williams group Maidstone to a relative or friend. Not even to my ex husband !!!!!!!

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Dealership Information

Welcome to Williams Group, a privately owned used car operation with branches in Maidstone and Wolverhampton.

There are several factors that will make your Williams experience completely different from most used car outlets you have encountered.
Firstly, and most importantly, are the people that make up Williams Group. It is believed that there is no substitute for experience, and here at Williams you will find that our team's experience is knitted with modern technology to deliver a refreshing, time saving, and professional approach to used car retailing.
Williams group has a dedicated Buying company which sources cars direct from the public, therefore (virtually without exception) all cars are direct from the private owner either purchased directly or taken in part exchange directly. When buying from us you can be assured that you are not buying something thats been passed through the trade many times, passed through auction or been disposed of due to unknown issues.
Dealing with people over the internet can be a fairly remote affair, not so at Williams. We are geared up to provide detailed information remotely about all our vehicles with citnow walk round videos and information packs providing information of specification, service history, etc. Like many of our customers you can be confident to travel from a long distance to buy your dream car, safe in the knowledge you’re not going to be disappointed on arrival at one of our sites.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
112 reviews4 out of 5 stars — Rated Very Good
Excellent
80
Very Good
3
Average
6
Poor
5
Terrible
18

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  • Contact Information

    Address

    Williams Group Maidstone Ltd
    Dean Street
    Maidstone
    Kent
    ME15 0PS

    Get in touch

    01622 808372
    http://www.williamssalesltd.co.uk/

    Opening times
    Mon 09.00 - 17.15
    Tue 09.00 - 17.15
    Wed 09.00 - 17.15
    Thu 09.00 - 17.15
    Fri 09.00 - 17.15
    Sat 09.00 - 17.15
    Sun 10.00 - 16.00

    Dealership Statistics

    73%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Williams Group Maidstone Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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