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73% Recommend
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112 reviews from our car dealer reviews community
Leave a review for Williams Group Maidstone Ltd
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112 reviews from our car dealer reviews community

Leave a review for Williams Group Maidstone Ltd
Leave a review
"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with my experience and the customer service. Jaz was extremely knowledgeable and professional and made buying my car a smooth process. Will definitely be recommending Williams group to friends.

"3rd Car from The Williams Group"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

3rd car I have brought from Jaz at the Williams Group. Highly recommend the company. Sent me a personal video of the car prior to purchase.

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"Friendly Service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to look at a car we had seen on the website. Ended buying a car for ourselves and our Son bought one too. Friendly, professional, helpful, Salesman. Nothing was too much trouble. Would definitely recommend Williams Group Maidstone to anybody who's looking for a car.

"Exceptional service and great cars!"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great professional service with fantastic selection of cars. Speedy, detailed and very helpful info received when query submitted on Autotrader. I am located in Rep of Ireland and Williams Group went the extra mile to ensure I had full vehicle details including photos, personalised video and query response before I travelled over. They even organised transport from the airport!! These guys are trust worthy and only stock cars in great condition with high specs. The salesperson Jaz was very helpful and a car expert. When I arrived, the car was is excellent condition and immaculate inside and out. I would highly recommend this dealership for a high quality used car.

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"Faultless and professional -read fully.."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went in with clear insight and knew exactly what i wanted and expected in return for part exchange. Despite having initial hesitation on arrival as the offices are only portakabins, it was quickly evident that given the variety of cars and the welcoming atmosphere and experience i was met with, soon pushed that hesitation aside. Having pre-called to arrange the appointment, I was shown to the car and left to inspect while the trade plates were bought to me. Took an accompanied test drive and any questions/ concerns were answered. Went inside whilst my car was checked and 'validated' for part exchange including checking local specialists that i had used to 'verify' my side (only expected given the potential problems that can arise). Provided with all documentation I would expect on a second hand vehicle and given time to review these uninterrupted and any questions quickly and honestly answered. Came to do the deal and came straight to the point and being very realistic on what i would expect on my part exchange and to what i felt the vehicle was worth and a deal was quickly arranged based on my figures of what i wanted and came with initially. Drove away about 30 mins later in the new vehicle. Due to the transfer of a private plate, there were a few complexities which did not phase them and these were dealt with swiftly and professionally and kept me in the loop every step of the way. Having been a car enthusiast for the last 20 years, I have bought, part exchanged/ sold more than 30 cars and by far this was this best experience I have ever had. Key things to remember are - set your expectations for what your car is worth - it is always worth less than you expect. try a few other garages to gauge a part exchange value first. Go in with what you want for your car and what else you are prepared to spend on the new one, be honest and upfront otherwise you are wasting your time. never wonder about the 'what if's or maybes', if it is meant to be it will be.... Although it sounds like I know this company and am doing them a favour, I can assure you this is the first time i have used them and the first time i have ever felt worth writing a review. if you want to contact me directly, I dealt with Jaz from the Williams Group and part exchanged a Range Rover for an Audi S4 (I have sent this directly to him) and i am happy for him to pass on my details to verify this information if needed. I will be returning again in the near future with my wife's car when we decide to upgrade/ change. Well done to the Williams Group and thank you Jaz.

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"Very busy car dealer and good service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good dealer with quality cars and reasonable prices.

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"A breath of fresh air in the motor trade"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought my present car a Range Rover Sport from Williams Group Maidstone in November 2016 the sales person was Frankie a very nice lady that was extremely helpful and gave me a lot of assistance she made the whole experience very easy and no pressure. At the time I pointed out that the rear tyres were getting a bit low so they agreed to put 4 new ones without any question even though the ones on the vehicle were still road worthy. Not what I have come to expect from a second hand car dealer. She suggested but did not push it that I take out Car Warranty Insurances since repairs on a Range Rover can be expensive also the fact that I would have peace of mind for 3 years great thanks Frankie. However I now come the best bit in January 2018 I had a wheel front bearing collapse so I got hold of the insurance company only to be told that it was invalid due to having a service done a month late. I argued this but to no avail it seemed that I had miss read my service history at the time of buying the car . I rang Williams and luckily it was answered by the Sales Manager Justin Crane I explained the problem and he stated that he would look into it and get back to. True to his word I got a phone call the next day from Justin, he had looked into the case and while it was true that I had over run and was out of time with my servicing he said he could see how the miss understanding had come about and he took it upon himself to make contact with the Insurance group and sort out the problem. I am happy say that they have now agreed to pay for the repair and it is all sorted out. I was very very surprised that I got so much assistance and that a Second Hand car dealer was prepared to see it from a customer’s point of view. All I can say is thank you Justin I will be back to Williams when I change the car in 18 months, I recommend Williams to all my friends and to any one that takes the trouble to read this. A breath of fresh air and show that you can trust some second hand care dealers

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"plain sailing"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First time I've used Williams group for car purchase, must say great service good group of guys, from my first viewing to collecting my car very smooth experience, defiantly use them again. would recommend them anytime. special thanks to Tom Norton, great guy, knows his stuff, maid it all plain sailing. many thanks to you all. Chas.

"Very good after sales"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The car required a new alternator a few days after purchasing and they quickly repaired the car.

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"Bmw 520d m sport tourer"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had been looking for one of these vehicles for some time and when I saw this one it was exactly what I had been looking for - spec, year and price were all right. After purchasing the car, the custermer service was very personable, and the 3 year warranty from the Williams Group I was disappointed to find that after a month the rear suspension failed. This was quoted at £1500 for parts and labor and to start with was apparently 'outside of my warranty'. Naturally I was rather disappointed to have to pay out another large sum of money so soon after purchasing the car but was pleasantly surprised when I received a phone call from Justin at the Williams Group. He informed that as the fault had occurred so soon after purchase that they would foot the bill for the repair. This was a gesture that they they didn't have to make but one that really did reinstate my faith in the secondhand motor trade. I would highly recommend the Williams Group. They have a great selection of cars at fantastic prices and they are really working hard to improve their customer feedback. I wouldn't hesitate to buy from them again. Kind regards, jack Salter-Vaile

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Dealership Information

Welcome to Williams Group, a privately owned used car operation with branches in Maidstone and Wolverhampton.

There are several factors that will make your Williams experience completely different from most used car outlets you have encountered.
Firstly, and most importantly, are the people that make up Williams Group. It is believed that there is no substitute for experience, and here at Williams you will find that our team's experience is knitted with modern technology to deliver a refreshing, time saving, and professional approach to used car retailing.
Williams group has a dedicated Buying company which sources cars direct from the public, therefore (virtually without exception) all cars are direct from the private owner either purchased directly or taken in part exchange directly. When buying from us you can be assured that you are not buying something thats been passed through the trade many times, passed through auction or been disposed of due to unknown issues.
Dealing with people over the internet can be a fairly remote affair, not so at Williams. We are geared up to provide detailed information remotely about all our vehicles with citnow walk round videos and information packs providing information of specification, service history, etc. Like many of our customers you can be confident to travel from a long distance to buy your dream car, safe in the knowledge you’re not going to be disappointed on arrival at one of our sites.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
112 reviews4 out of 5 stars — Rated Very Good
Excellent
80
Very Good
3
Average
6
Poor
5
Terrible
18

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  • Contact Information

    Address

    Williams Group Maidstone Ltd
    Dean Street
    Maidstone
    Kent
    ME15 0PS

    Get in touch

    01622 808372
    http://www.williamssalesltd.co.uk/

    Opening times
    Mon 09.00 - 17.15
    Tue 09.00 - 17.15
    Wed 09.00 - 17.15
    Thu 09.00 - 17.15
    Fri 09.00 - 17.15
    Sat 09.00 - 17.15
    Sun 10.00 - 16.00

    Dealership Statistics

    73%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Williams Group Maidstone Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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