A superb range of cars for sale at Williams group Maidstone. We made an appointment to view one (best to do this to avoid disappointment if the car has been sold before you arrive or you can't been seen straightaway due to the car sales popularity). The sales team were professional & at the same time never pushy. Tom, Joe & Ashley made us feel very welcome. Our car was immaculately turned out & as described on a well laid out website. Tom's knowledge in explaining the cars features was excellent. Thanks for all your support in providing the car we wanted at a price we could afford.
Avoid avoid avoid! Awful people - Abusive and rude when in the wrong. Shouted at my girlfriend when she asked for paperwork relating to my car. Appalling. Warranty not worth paper written on.
Not recommend this dealer to anyone,as they selling completely different car as from pictures, they tried to mug me off. On picture is a nice car, but when you go there they are showing you same model but completely different car which is probably not worth uploading pictures on net.
Do not expect phone calls to be answered once your money has been handed over. Ensure you have your details of any trade in. They promise to look after everything for you and do nothing. I am currently dealing with a court order from the dvla concerning my trade in. They lost my current cars full service history. Buying from this company is stupidity at it best
Reviewer has confirmed their email address
I purchased a Mercedes ml320 and flew down from Scotland to pick it up ,it was as described in great condition .they had checked it over as promised and even fitted 4 new quality tyres to it .a special mention to Tom the salesman who was easy to deal with friendly ,helpful and reliable,he said he would post me car mats and Bluetooth adapter,going on past experience with many garages I never really expected them but to my delight the did arrive the following week.so thank you for 5 star plus customer service
Do not waste your time or money with this shoddy dealership!!! I brought a car and warranty, which is worthless!!!!. Spent £10,000, six months later the car had to have work done costing me £2000! When I called the manager Joe, he proceeded to tell me that this was not is problem and that I should have researched the car, which I had. The sales manager Joe will not take my call and hasn’t responded to my emails. They were very quick to take my money and switched when issues with the car came to light. I spoke with a salesman at Audi who said that I should have been told a specific peace of information relating to the spec on this particular model. It’s a standard practice of any decent cars salesperson specific question’s when selling them a car. Audi have said had they not given this information, they would have been liable for all cost and repairs. They were so horrified they deducted some costs from my repairs bill. The Williams group is shoddy with shoddy salesmanship, stay away! Take heed DO NO BUY FROM the Williams Group. You may regret it
I bought a 57 plate Lexus IS220d sport from Williams group ltd as a Christmas present for my wife. The car was immaculate as they described except for the alloy wheels so they had them professionally refurbished for me and they looked like new. It was the cheapest one in the country for its spec mileage etc. They delivered the car to me in cardiff (free of charge) 2 days after Christmas the car started smoking! Williams group told me to take it to a garage of my choice in Cardiff and get it diagnosed and they would pay for it. I took it to a Lexus specialist and they said it was either piston rings or head gasket. Williams group offered to pay for the car to be repaired regardless of cost however a job of this nature would take a while to be completed and It put me off the car a bit. I asked Williams group for my money back! Without any arguments they sent someone down from Kent to Cardiff to collect the car and they refunded my all of my money, deposit, warranty everything within 30 minutes.
As with most other reviews for this company, avoid using at all costs! To cut a long story short, the vehicle had major issues mechanically. Court action was the only way to go with this firm.
Williams Group Maidstone was selling the car as immaculate and no problems, just had 12 months MOT, 3 days earlier and even offering a gold star warranty for an extra £895. After the AA had checked this vehicle out the AA REPORT SHOWED 2 failures and 2 advisories on the car with should have been rectified to obtain an MOT and two problems that if not rectified should have been advisories!! along with problems with steering and suspension. On checking the £895 3 year warranty would have been worthless as the clauses in the warranty state the vehicle had to be properly maintained to manufactures spec to claim and there were things that should have been done with the servicing that the dealer tried to hide. Fortunately iOS had a report done on this vehicle and got back my deposit, or I would have been sold a ticking time bomb that would have cost me heavily!!! Be warned!!
Reviewer has confirmed their email address
The car was a good price which is why I chose Williams Group, there a few things that would stop me going back to buy from them again such as they don't provide a standard warranty, they make you sign a disclaimer stating that you're happy to take the car without a warranty and that doesn't exactly fill me with confidence. Also the salesman are your typical salesman, they are more of a retailer than a dealership in all honesty.
Reviewer has confirmed their email address
There are several factors that will make your Williams experience completely different from most used car outlets you have encountered.
Firstly, and most importantly, are the people that make up Williams Group. It is believed that there is no substitute for experience, and here at Williams you will find that our team's experience is knitted with modern technology to deliver a refreshing, time saving, and professional approach to used car retailing.
Williams group has a dedicated Buying company which sources cars direct from the public, therefore (virtually without exception) all cars are direct from the private owner either purchased directly or taken in part exchange directly. When buying from us you can be assured that you are not buying something thats been passed through the trade many times, passed through auction or been disposed of due to unknown issues.
Dealing with people over the internet can be a fairly remote affair, not so at Williams. We are geared up to provide detailed information remotely about all our vehicles with citnow walk round videos and information packs providing information of specification, service history, etc. Like many of our customers you can be confident to travel from a long distance to buy your dream car, safe in the knowledge you’re not going to be disappointed on arrival at one of our sites.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Williams Group Maidstone Ltd
Dean Street
Maidstone
Kent
ME15 0PS
Mon | 09.00 - 17.15 |
Tue | 09.00 - 17.15 |
Wed | 09.00 - 17.15 |
Thu | 09.00 - 17.15 |
Fri | 09.00 - 17.15 |
Sat | 09.00 - 17.15 |
Sun | 10.00 - 16.00 |
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