Williams Motor Company from Williams Motor Company in response to It's a good car

Hi Jonathan. Thanks for your feedback — we’re really glad to hear you had a smooth and quick experience picking up the car, and that you’re happy with it overall. We appreciate the 5-star rating! Thanks again for your kind words, and we hope you continue enjoying the car!

Williams Motor Company from Williams Motor Company in response to Absolutely fantastic

Hi Tracy. Thank you so much for the fantastic review! We're really pleased to hear that everything went smoothly — especially with you coming all the way down from Scotland. It’s great to know you found the car well-prepared, fairly priced, and that the team was helpful throughout. We always aim to make the process as easy and stress-free as possible, so it’s great to hear we hit the mark. Enjoy your new car, and thank you again for the 5 stars — it means a lot!

Williams Motor Company from Williams Motor Company in response to They were quick to get everything sorted

Hi Michael. Thank you so much for the lovely feedback! We’re thrilled to hear the car is one of the most comfortable you’ve ever travelled in — that’s a great compliment. We’re also glad we could get everything sorted quickly for you, especially knowing you had a long journey to see us. Your 5-star rating means a lot, and we really appreciate you choosing us. Enjoy every mile in your new car, and don’t hesitate to reach out if you need anything in the future!

Williams Motor Company from Williams Motor Company in response to The staff were really friendly

Hi Lee. Thanks for your feedback — we’re really glad to hear you’re enjoying the car and that any issues that came up were sorted quickly. It’s great to know you found the team friendly and helpful too. We appreciate your point about the service history and completely understand how important that information is. We’ll take your comments on board to make sure we’re more proactive with providing that up front in future. Thanks again for taking the time to share your experience — it really helps us improve.

Williams Motor Company from Williams Motor Company in response to 5 star review

Hi Darren. Thank you for your feedback — we’re really pleased to hear you’re enjoying the car and that you were happy with the service overall. Your point about the wait time is completely valid, and we’re sorry for the delay in getting everything ready. We’re actively working on improving our preparation process to make sure cars are ready to go as quickly as possible. Thanks again for your honest comments — they help us improve, and we hope to see you again in the future!

Williams Motor Company from Williams Motor Company in response to I'm really enjoying the car

Hi Ross. Thank you for the great feedback! We're glad you found us through Autotrader and even more pleased to hear you felt no pressure during your visit — that's exactly the kind of experience we aim to provide. It’s fantastic to know you’re enjoying your Fiesta and already getting some good miles in! If you ever need anything or have any questions down the line, don’t hesitate to get in touch. Enjoy the drive and thanks again for choosing Williams Motor Company!

Williams Motor Company from Williams Motor Company in response to The customer service staff were ok

Thank you for taking the time to share your feedback. We’re sorry to hear about the inconvenience you experienced with the battery issue and the recovery process — we understand how frustrating that must have been That said, we’re glad to know the issue has since been resolved and that you felt comfortable exploring at your own pace during your visit. Your comments about our customer service are appreciated, and we’ll take your experience on board as we continue to improve how we support our customers. Thanks again for your honest feedback — we hope to provide a smoother experience next time.

Williams Motor Company from Williams Motor Company in response to They were really helpful

Hi Angela Thank you so much for your feedback! We're really pleased to hear that your car was ready on time and that our team was helpful and provided good advice throughout your visit. We really appreciate your comment about the signage—it's valuable feedback, and we’ll definitely look into making improvements to ensure we’re easier to find in the future. We're glad you had a positive experience overall, and we hope to welcome you back again soon!

Williams Motor Company from Williams Motor Company in response to 5

Hi Olivia. Thank you for your lovely feedback! We're so pleased to hear the sales team were helpful in finding the right car for you and that everything went smoothly with the purchase. It’s great to know the faults were addressed and you're happy with your vehicle. Enjoy the new car, and thanks again for choosing us!

Williams Motor Company from Williams Motor Company in response to 5 stars

Hi Richard. Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with the team at Williams, both during and after your purchase. It's great to know the communication has remained smooth and supportive — the team will really appreciate your five-star shoutout! Wishing you many happy miles ahead!