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I recently purchased a brilliant looking car from here. I took it for a test drive with no fuel in. When I bought the car it was going to have an MOT and a service. I picked the car up still with no fuel in (quite literally 0 miles). Driving home the car was then breaking for itself because it has numerous serious issues with the ABS we went on to find. As well as this, the passenger seat pad had sensor issues. A third issue, the car was offered to me with 2 keys, we wouldn’t have bought it with anything less. Turns out the spare key wasn’t even the key for the vehicle and the business had the cheek to suggest to pay half of a new second key after selling the vehicle on the basis of two keys. I am still yet to hear from them with regards to the payment of a second key. The aftersales of this business is absolutely abysmal. Once you have purchased something from them they couldn’t care less about you.
Reviewer has confirmed their email address
Williams Motor Company from Williams Motor Company in response to Woeful after sales
Hi Sam. We sincerely apologise for the inconveniences and frustrations you've experienced following your recent purchase, and we appreciate you bringing this matter to our attention. Your feedback is crucial, and we are committed to making changes within the business to prevent similar situations
Disappointed after spending alot of money on a car and several visits that the problem hasn't been resolved and no communication from them now so no radio no CD player and no sat nav, and most importantly no contact for 2 weeks
Reviewer has confirmed their email address
Williams Motor Company from Williams Motor Company in response to Disappointed
We are genuinely sorry to hear about the ongoing issues you've faced with your car, and we sincerely apologise for the inconvenience and lack of communication you've experienced. We appreciate your patience as we work to rectify the situation.
My son recently bought a Peugeot 208 from Williams Motor Company, he absolutely loves the car and is so happy with it. After a couple of weeks an engine management light came on. He took it to a garage in Tamworth who advised him he had 4 bald tyres and the Catalytic Converter was completely shot. After a discussion with Dave at Williams Motor Company we took the car down 3 days later as they booked us in. We dropped the car off at 9ish and just hoped they would fix the faults and not be like many garages and refuse to do it and take no responsibility. Within 2 and a half hours, the garage rang us up and told us all done. We walked back to the garage and they had put 4 new tyres and a new Catalytic Converter onto the car. We had a quick with Will the owner and we cannot thank or praise the staff enough. Brilliant after sales service and brilliant job resolving the faults on the car. Thank you so much and we would absolutely recommend. Daren Matthews
Reviewer has confirmed their email address
Williams Motor Company from Williams Motor Company in response to Purchase of a Peugeot 208 & after sales
Hi Darren. Thank you so much for taking the time to share your positive experience with Williams Motor Company. We're thrilled to hear that your son is enjoying his Peugeot 208 and that we could promptly address and resolve the issues he encountered. We appreciate your positive words and are grateful for your recommendation.
I had my car stolen so needed a good reliable car bin looking for few days and came across a white nissan juke fair price loads extras email company and arranged viewing rob the sale guy was very pleasant easy to talk to not pushy there was few cars I liked look of and rob was very helpful letting me look round when I picked my car rob gave me date when car would be ready to collect as they always put m.o.t and service cars before they sell them two small things needed doing on car nothing important and this week they be done I'm more than happy with my car and the company I've taken the 18 months warranty out will definitely deal with Williams motor in future if I need car they got great choice to choose from
Reviewer has confirmed their email address
Williams Motor Company from Williams Motor Company in response to Great service
Hi Neil. We're truly grateful for your kind words and thrilled to hear about your positive experience with Williams Motor! We understand the importance of finding a reliable car, especially after the unfortunate incident with your stolen vehicle. It's fantastic that you found the Nissan Juke you were looking for at a fair price, and we're pleased to know that Rob made the viewing process pleasant and hassle-free. Providing a comfortable and non-pushy environment is essential, and we're glad Rob was able to assist you effectively. Thank you for choosing Williams Motor, and we look forward to serving you in the future!
Daughter purchased a car from this company after saving up... management light came on when she left the forecourt and they refused to refund her... the after sale service is appalling and I would strongly advice to stay well clear. Shockingly bad service.
Williams Motor Company from Williams Motor Company in response to Nothing short of appalling
Hi Mathew. We are deeply sorry to hear about the issues your daughter has faced with her recent car purchase, and we appreciate you bringing this matter to our attention. Our sincere apologies for any inconvenience and frustration caused.
bought my orange BMW here , great selection , i had a few problems but sorted very quickly , very helpful , would definately tell my freinds to look here if needing a car , 18 month warranty , no where does that so worthy people ...thanks you
Reviewer has confirmed their email address
Williams Motor Company from Williams Motor Company in response to Good place to buy
Hi Colin. Thank you for choosing us for your recent purchase, and we're thrilled to hear about your positive experience! We appreciate your kind words and are delighted that our team was able to address any issues promptly and provide the assistance you. We believe in providing peace of mind and ensuring our customers can enjoy their vehicles with confidence.
Good experience buying. Was not pressured in any way. Very fair part exchange value given for my trade in car. Very pleased with my purchase, as described on the website and well valeted inside and out. Engine bay spotless. Friendly staff, would recommend.
Williams Motor Company from Williams Motor Company in response to Excellent transaction
Hi Phillip. We sincerely appreciate your kind words and are delighted to hear about your positive experience with us! and we're pleased to know that you felt no pressure during the buying process and that you received a fair part exchange value for your trade-in. Thank you for recommending us! If there's anything more we can assist you with or if you have any friends or family in search of a similar experience, please feel free to refer them to us
Where to start to start with this purchase the list is endless. I’ll start off with the good points: Good points...... the car looks good in blue Bad points: Car was mot’d the day I collected it and major faults were present, car would wobble at speed and when braking the steering wheel would shake. Was “told they company would seek advice” on the grounds of slander for querying the MOT status with the faults. Tried to contact the garage over the faults and got no reply until I had an independent inspection took 14 days to get a reply and the car was deemed unfit for the road Was looking to hand it back and it was made clear “it would take weeks to sort” so opted for repairs. Car was repaired and within 3 miles an engine management light appeared. Problems where repaired and the car drives better required from suspension components replacing however the radio still hasn’t had the code found/recovered and I have to pay to have that sorted. I would advise anyone who’s buying a car to make sure you have an independent inspection completed on the car before buying it as the after care is pathetic. Steer clear for your own safety!
Williams Motor Company from Williams Motor Company in response to Worst buy ever
Hi Mathew. Thank you for sharing your experience with the car purchase. It's disappointing to hear about the numerous challenges you've encountered with the vehicle Rest assured, we have now made the significant changes within the business to avoid these situations. I hop that we will be able to gain your trust sometime in the future
Looked at a motor, First noticed was one completely bald tyre, car was full of scratched not shown in picture and for a car with such little milage was in a right shape. driverside was clean/new off side was old parts They cant clean the car properly could of done better with a pack of baby wipes from asda the smart price ones not even branded Apparently wear and tear on a vehical with under 20k includes worn steering wheel worn drivers seat worn peddals! lookes clocked to me. Just had a fresh mot but the tyres was illegal!!!! stay clear dont waste your time traveling
Williams Motor Company from Williams Motor Company in response to be carefull
Thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointing experience you had when inspecting one of our vehicles. Your feedback is invaluable, and we take it seriously as we continually strive to improve our services. We regret that the condition of the car did not meet your expectations, and we extend our apologies for any oversights in our presentation. We are have now made significant changes in the company to providing a more accurate and transparent information to our customers.
Would highly recommend these to anyone. I gave them specs and details on a vehicle I wanted and they quickly made it happen.
Williams Motor Company from Williams Motor Company in response to Great service.
Thank you so much for taking the time to recommend us! We're thrilled to hear that you had a positive experience and that we were able to swiftly meet your specifications and details for the vehicle you wanted. We appreciate your trust and are grateful for your recommendation. Wishing you many happy journeys in your new vehicle!
Williams Motor Company is a used car dealer based in Crewe, Cheshire near the border of Staffordshire and the Welsh border.
We realise that buying a car can be a daunting experience: our friendly staff all go the extra mile to guarantee that you receive the best advice you need with many of our happy customers coming back to us and recommending Williams Motor Company to their family and friends. And for the extra piece of mind we are now a Handler Protect Warranty supplier which consists of a varied amount of extra benefits for you, the customer.
We are proud to offer first class customer service with very competitive pricing and are well established within the Crewe area with a great reputation for offering excellent professional advice with a wealth of automotive experience over 3 generations and modern diagnostic vehicle maintenance.
In order to offer cars to suit everyone we make sure that we update our stock list regularly…it's always worth giving us a call even if you don't see what you are looking for on our website.
At Williams Motor Company we don't just sell cars, we do everything possible to get you driving your next car, if you are looking for a second hand car then don't delay, call us today.
Our aim is to provide you with a second hand car that suits your needs both practically and financially. Our aim is to provide the customer with the best competitive deals across Staffordshire and Cheshire and our sales team is here not to just to sell you a vehicle but also to give you a hassle free experience.
We are highly driven and motivated to bringing the customer first class service in a no pressure environment and to browse our forecourt at your own leisure. If you are in two minds about changing your vehicle don't think twice on contacting our sales team for advice as they are on hand to help. We have access to over 50,000 cars nationally so if there is something you are after in particular please give us a call.
We deliver vehicles throughout England, Scotland and Ireland and even Europe at very competitive rates.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2016
Williams Motor Company
Stewart Street
Crewe
Cheshire East
CW2 7RW
| Mon | 08:30 - 17:30 |
| Tue | 08:30 - 17:30 |
| Wed | 08:30 - 17:30 |
| Thu | 08:30 - 17:30 |
| Fri | 08:30 - 17:30 |
| Sat | 09:00 - 16:30 |
| Sun | 10:00 - 16:00 |
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