Staff from Windmill Motors Ltd in response to Worst car buying experience in 15 years

Thank you for taking the time to review your experience with us. As a long established, reputable family run business we take all customer comments on board and use them to monitor and improve our service levels. You stated you took your vehicle to 4 mechanics but you failed to provide a report from any of them to confirm any issues even after numerous requests to do so as you are not local to us. You also had the option to open a claim with your warranty provider as you were under the premium level of cover valid at any VAT registered garage. Again they cannot proceed with a claim until you have had it diagnosed as to what the problem actually is. They would have also covered your diagnostic charge. We checked their system and no claim has ever been logged. We also gave you the option of having it brought back to our dealership for diagnosis and a repair (with a courtesy car provided) if a fault was indeed found which again you also declined to do so. In the end, after trying to assist you in every way possible we decided to reverse the deal in full for you and even covered the cost of a full tank of fuel. If you have any further questions or queries do not hesitate to contact us at info@windmillmotorsltd.co.uk. We are always on hand to help. Best Regards Windmill Motors Limited.