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50 reviews from our car dealer reviews community
Leave a review for Wirral Cars
Leave a review

50 reviews from our car dealer reviews community

Leave a review for Wirral Cars
Leave a review
"Awful "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wouldn’t go her sold me a car with Sellotape around the dipstick old window wipers which caused scratches on my windows which also failed in the MOT disguised an engine with blown head gasket 6 months down the line water down the engine. Honestly don’t go here

Callum from Wirral Cars in response to Awful

I can only apologise that you have experience some issues. We unfortunately can’t get every car right but what I do know is that we have a fantastic after sales service that is there to help. Our apologies again, Wirral Cars

"Great service and backup"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car from them had problem with key which they went to great lengths to sort out for me. Very good service.

Callum from Wirral Cars in response to Great service and backup

Thank you so much for taking the time to leave us some great feedback, we really appreciate it and it helps us to grow. All the team at wirral Cars.

"Audi TT convertible "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bunch of cowboys do not buy a car from these guys. All talk and no action. Car delivered with 2 oil leaks and split exhaust. Lucky to be still walking They are all full of it especially Keith Dropped car off knowing it had oil leaks and wanted me to fix

Callum from Wirral Cars in response to Audi TT convertible

Lee, we can only apologise you have experience a negative purchase with us. Unfortunately we can’t get every car right as cars can go wrong but what I do know is that we have a fantastic aftercare service to back up our sales if a customer is to experience an issue after delivery or collection. Wirral Cars

"false advertisement"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Price put up by £2150 whilst I walked towards the tin hut to exchange my hard earned cash, AVOID this company

Callum from Wirral Cars in response to false advertisement

Unfortunately we wouldn’t experience a situation like this at our dealership, but if you have we can only apologise if this would of been highlighted to us we could of rectified it. Kind regards, Callum and all the team at Wirral Cars.

"Brilliant customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've bought many cars over the years and can say without question the experience and attention to detail here is outstanding. I would highly recommend Wirral Cars and would certainly buy again from them.

Callum from Wirral Cars in response to Brilliant customer service

Neil, thank you for taking the time to leave some fantastic feedback. It helps us learn, grow and also fill our future customer with the confidence that they are dealing with a dealership that cares and takes customer feedback seriously. Thanks again, all the team at Wirral Cars

"Would not recommend."
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Feel really disappointed and rather conned. Bought a car, highlighted 3 issues such as the spare key not working and was told - it's not our problem. The key was briefly waved in front of my eyes so I wasn't aware of the problem until just after I paid for the car. This type of behaviour is not what I'd expect when buying a car as it feels really sneaky. I have only ever purchased cars from 5* reviewed garages which is the sole reason I went here as I need people I can trust. My experience here means I would never go back and I would definitely not recommend to anyone. I feel that I was lulled into a false sense of security, they clearly conveyed the impression that any issues would be dealt and they constantly talked about the reviews. Reviews are taken the instant you purchase the car so you won’t know how they are going to deal with your concerns after the event. My advice would be – do not complete the review immediately, leave it for a couple of weeks so that you can get the true picture of how they intend to deal with your problems.

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+3 Found this review helpful

Callum from Wirral Cars in response to Would not recommend.

Jack, I’m sorry that you haven’t had the most positive experience at our dealership. We have taken you comments on and we will learn from this review. I hope that you give us a try in the future so we can show you that isn't a true reflection of our dealership. All the team at wirral cars

"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really can't thank the staff enough. So knowledgeable and not pressured at all. They really looked after us and our needs and really could do anymore for us. They will be the ONLY dealership I recommend from here on in. Just so very good and a great laugh too. If it's honest and personal service you are after Wirral cars is absolutely the only place to go. Thanks guys.

Kevin from Wirral Cars in response to Amazing service

Sarah, we would like to say a massive thank you for taking the time to leave us a review we really do appreciate it and it means so much to all the team at Wirral cars. We hope to see you in the future when your next in the market for a new car. All the team at wirral cars

"Decent cars...BAD MANAGEMENT"
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shown around Wirral Cars by a very helpful young lad. Was very interested in one car in particular, the lad got the key and brought it round for us to view. At this point another couple turned up and the woman jumped in the car and said she wanted it.. Her arrogant and ignorant partner said she was going to have it. On asking the young lad why he didnt stop the other couple from jumping the queue he looked very uncomfortable and went to get his boss. They came up with some cock and bull story about they had phoned the day before for a viewing. Firstly why would you ask for a viewing when the car didnt have a picture on the website? Secondly the management offered no apologies for what had just happened in fact they acted as if they didnt GAF just as long as they got a sale! As a result of our experience we will never go there again and will never recommend this company to anyone...Bad policy, bad manners!

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+1 Found this review helpful

Callum from Wirral Cars in response to Decent cars...BAD MANAGEMENT

I can only apologise that this has happened at our dealership, the motor trade is very busy and I’m sorry you have been made to feel like this as this wouldn’t of been our intentions. We have taken your review on and if you have a look over at our other reviews this hasn’t happened before. Apologies from all at Wirral Cars.

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"Very happy "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Really good dealers, very helpful and knowledgeable. I bought my Insignia from here last year and it's been brilliant. I have had no issues with it and it was a really good price. I would happily buy from here again and I would recommend them.

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+0 Found this review helpful

Callum from Wirral Cars in response to Very happy

I would like to say a massive thank you for taking the time to leave such great feedback as it means so much to us and the team. Wirral Cars

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"first time buyer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First time buyer, bought a Ford Ka from Wirral Cars back in May. They were very nice, they guided me through the sale and I felt like they were very honest with me the entire time which I appreciated. I'd recommend them to anybody else buying their first car, they have some good small started cars and weren't in any way intimidating or pushy.

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+0 Found this review helpful

Callum from Wirral Cars in response to first time buyer

Thank you for taking the time to leave us some great feedback, we are so glad that you had a positive experience with us. Hope you come and see us when your next in the market for a new car. All the team at Wirral Cars

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Dealership Information

Wirral Cars is an Independent dealership that is based in Ellesmere Port. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
50 reviews4.6 out of 5 stars — Rated Excellent
Excellent
45
Very Good
0
Average
1
Poor
1
Terrible
3

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  • Contact Information

    Address

    Wirral Cars
    Station Road
    Little Sutton
    Ellesmere Port
    Cheshire West and Chester
    CH66 1NT

    Get in touch

    07718 702658
    http://www.wirralcar.co.uk/

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    90%
    Would recommend this dealer to family and friends
    70%
    Percent of reviews responded to by this dealer

    Additional Information About Wirral Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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