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50% Recommend
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12 reviews from our car dealer reviews community
Leave a review for Wollaston BMW Northampton
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12 reviews from our car dealer reviews community

Leave a review for Wollaston BMW Northampton
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"Damaged my car and tried to blame me."
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my 1 series in for a recall, when I got home I noticed there was oily black marks all over the cream leather interior and down the side of both doors were small dents/scratches from what looks like someone has walked round the car with a tool hanging out of their pocket and knocked it numerous times. The service manager asked if I had any proof it was then, when I said I hadn't taken photos before I took it in I asked to see the video footage. He told me the cameras weren't working and basically that I less I could prove it he didn't care. Not what is expected from such a prestigious brand. Very disappointing.

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+0 Found this review helpful
"Very disappointing"
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything seemed to be going ok, we had set up payment for our second hand car, but when we arrived to collect it, they did not have the log book, so could not tax it! We were told it would take some time to resolve as they could not get hold of the previous owner to obtain the code from the log book, (although they'd had a week to sort these issues out) and we were offered the salesman's car to use in the mean time. It was then suggested that they could apply for a replacement log book which they did at the Post Office, but did not pay the £25 pounds as the salesman did not have any cash with him, so we payed for the tax and also a replacement log book! No goodwill gesture was offered, we even had to put fuel in the car! Needless to say, it took the sheen off what should have been an exciting experience of purchasing a car with this dealership.

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+3 Found this review helpful
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"Want a BMW, Speak to Mr Drage"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not only a fantastic Garage, our sales man Mr Drage was exceptional from the initial enquiry to Handover, done exactly what we asked of him and went beyond the call of duty. We have purchased many premium cars from different Garages. This by far was our best experience by a country mile and it continued with the after sales, we phoned up with multiple questions and nothing was to much hassle. The car was a used car but was handed over like new and we had a full detailed demonstration before we left that filled us full of confidence. Whilst you see plenty of negative reviews, if you buy through Mr Drage at this garage you will certainly be impressed and not regret it. We can’t thank you enough. Mr and Mrs Colson.

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+0 Found this review helpful

Wollaston BMW from Wollaston BMW Northampton in response to Want a BMW, Speak to Mr Drage

Thank for taking the time to leave us such an outstanding review. We’re very pleased to hear that you’ve found the buying process from sales to service such a positive experience. We’ll be sure to pass along your feedback to Grant who I’m sure will be will be happy to hear your kind words. Take care, and we look forward to welcoming you both back again to our Wollaston BMW showroom in the future.

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"2019 M135i Purchase - Grant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently picked up a 2019 M135i from Grant at Wollaston and could not recommend him or the entire staff at Wollaston enough. The service was excellent and Grant was a joy to deal with making the process easy and certainly enjoyable. An example of his honesty and professionalism was him bringing to my attention a small chip on the bonnet, one which went unseen by myself, which he has rectified. Could not rate him highly enough, and will be visiting him again. Definitely worth the three hour drive!

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+1 Found this review helpful

Wollaston BMW from Wollaston BMW Northampton in response to 2019 M135i Purchase - Grant

Thank you for leaving this great review and for taking the time travel 3 hours to visit our BMW showroom! I’ll be sure to pass along your kind words to Grant who’ll be delighted to hear your feedback.

"BMW Wollaston "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Took my BMWX5 to BMW Wollaston yesterday the 7th of March 2020 and they told me that they couldn’t test my car because it needed 4 new tires Metal cord showing on every single tire I requested a video the video showed no signs of no cord Went to speak to the guy hadn’t put it back up on the ramp to show me the cord no cord showing cut a long story short They lied and tried to charge me £1060 for four new tires before they could Road test Now been to see another mechanic and there is nothing wrong with the tyers at all frauds is the only word form them please request video of anything they’re trying to charge you for because I’m finding out they do this to a lot of customers will not be using BMW what is that again I will definitely be taking them to court x

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+5 Found this review helpful

Anon in response to BMW Wollaston

I had a similar experience. Very, very poor dealership. AVOID. I got charged well over £1000 and they didn't even complete the work.

"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a fantastic experience with Wollaston, the sales team are professional and honest, did nothing but try to help and understand my needs to make recommendations, I spent a long time with the sales person and they were happy to spend as long with me as needed. I ordered my car on the Tuesday and collected 2 days later, perfectly clean and as described. I would have no hesitation in recommending them. I havent yet had to use the service dept but the entire place had a good look, seemed efficient and tidy, The cafe is nice too!

Wollaston BMW from Wollaston BMW Northampton in response to Great experience

Thank you for taking the time to leave us such a glowing review. We’re very happy to hear that you found your experience with us was a positive one, we certainly look forward to welcoming you back to our BMW showroom in the near future.

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

BMW Wollaston was recommended by my brother due to the excellent service he has from Tony Soto and Jason.Tony provided us with very professional service fully explaining how all the gadgets work on BMW .Superb gentleman full of knowledge and advice also after sales service was outstanding.Tony called after few days to see how we getting on with the car or if we had any questions.We will not hesitate to use Wollaston BMW again or recommend.If think Tony Soto deserves well above and beyond 5 * for great service .

Wollaston BMW from Wollaston BMW Northampton in response to Excellent service

Thank you for taking the time to leave us your review. We’re very happy to hear that Tony was able to provide you with such an in-depth and personalised service. We certainly look forward to welcoming you back to our BMW showroom in the near future.

"Cey"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had just purchased a BMW through the Wollaston branch. I am very pleased with my car! I would like to especially thank Grant who made the whole process nice and easy for me, he was extremely helpful and patient.

"filthy courtesy car & poor service staff"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had an issue with a new car and was given a courtesy car that looked like it had been siting in a farm for the last 3 years, filthy both inside and out. BMW had told me that they had contacted head office only to find out that this was a lie and no issue had been logged. Head office had told me that i should't have to pay the £900 bill for an issue that was caused by BMW not fitting the correct parts for the car from new. The car has just turned 18 months old today. I will not use BMW Wollaston again. will go to MK or Barons at Bedford.

"Very helpful"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've just bought a BMW 320d Sport tourer from Wollason Motors, and I found their assistant Prem D very helpful and informative. The car is a delight to drive, but I dislike the written manual. It's over complex, and clearly written by an engineer with very limited communication skills. Nevertheless, Prem has been helpful in talking me through the idrive system and has happily taken my calls when I need guidance on using the system. It's very reassuring to know I can call the dealership i.e. Prem when I need guidance.

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Dealership Information

Wollaston BMW Northampton is an Franchise dealership that is based in Northampton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
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Finance
GAP Insurance
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Sell Your Car
Servicing
Used Car Sales
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Ratings
12 reviews3.4 out of 5 stars — Rated Average
Excellent
6
Very Good
1
Average
1
Poor
2
Terrible
2

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  • Contact Information

    Address

    Wollaston BMW Northampton
    Bedford Road
    Northampton
    Northamptonshire
    NN1 5SZ

    Get in touch

    01604 232000
    http://www.wollastonbmw.co.uk

    Opening times
    Mon 08:00 - 18:00
    Tue 08:00 - 18:00
    Wed 08:00 - 18:00
    Thu 08:00 - 18:00
    Fri 08:00 - 18:00
    Sat 08:30 - 17:00
    Sun 11:00 - 16:00

    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    33%
    Percent of reviews responded to by this dealer

    Additional Information About Wollaston BMW Northampton

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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