I would rate my experience a 4/5. The reason being was that when I arrived at the dealership after travelling down from Scotland and I had to wait over 2 hours to get the car while they fitted some new parts. I think the organisation could have been better asd they knew what time I was coming down so I felt it should have been prepared for when I arrived. It was chelsea that I was dealing with and in fairness to her she couldn't have done anything to speed up the process, she was as helpful as she could be. It was just frustrating as it was cold and I was with my young son. They did offer me a coffee etc while I was waiting and actually since having the car everything has been fine, just some areas could be improved to make it a seamless transaction.

The customer service at Phantom Motor Company is really good perfect. The cars been amazing it was just all amazing! five stars.

The customer service was lovely and friendly, Dylan was really nice and welcoming. The Ford is good I just had some trouble with the warranty, but it’s been sorted now. It was a quick change over, and a quick buying process the staff at Phantom Motor Company were lovely 😊

I’ve had no issues with the Seat, it’s been sound it was a good experience. Five stars.

Phantom Motor Company was very professional I was happy with how I was dealt with and would go there again! I love the Land Rover no complaints at all, Chelsea answered all my questions. Five stars couldn’t fault it.

The BMW is fabulous its top notch, I was just looking for a change! Dylan was brilliant I liked how he wasn’t pushy just let me get on with it, you get some dealers who can be quite pushy but he just let me get on with it and when I needed him he was there certainly a five stars if I could go higher I would I won’t go anywhere else from now on 😊

they were very helpful, though I had an issue with the collection date being changed due to work needing doing on the car I didn't know about then the next day I waited over 5 hours for the car to be ready, only to get home and find out the issue hadnt been fixed on the car, I was also told a replacement sun visor and a touch up pen (for issues with the paintwork that were supposed to have been sorted before I picked up) would be posted to my address and it never was. The warranty i bought with the car has since had the issue sorted and all the staff I've spoken to on the phone and in the garage where polite and helpful and I understand issues come up that you just cant control so not quite I dont judge then too harshly and I would buy from them in future maybe just make sure I dont have to be home the same day next time

Bought a Merc back in September, not had one problem with it. Got no complaints when it comes to Phantom and the service they provide. I dealt with Chelsea mainly, she was great, made the process quick and easy, as well as making sure the car was cleaned and prepared for me.Based off this experience I wouldn't hesitate to use the dealership again.

I have just purchased a 73 plate Lexus ES300h hybrid from Phantom Motors Wigan. I spent quite a few hours at the showroom on December 18th while Longin and Brad arranged my paperwork to enable me to travel home to Belfast with the car. After many months of viewing Lexus on multiple websites and showrooms, I found myself returning to Phantom Motors time and again. Numerous phone calls with Longin to discuss multiple options such as trading in etc I decided to go ahead with the purchase. There were no comparable cars on any websites or showrooms that matched what Longin had to offer. On the day at Phantom I was greeted really well with an offer of a pizza, cooked on their premises by a pizza chef from an elaborate custom built pizza truck... Madness, and if that wasn't enough I was offered an assortment of beverages ranging from coffees to wine or exotic beers. Sadly I had to abstain on account of my drive home. The car when I viewed it in the flesh didn't disappoint as it was immaculately presented and impressive. Longin ensured everything was in order regards paperwork and necessary documents for me to cross the Irish sea. A brilliant experience and everyone I encountered at Phantom were superb in their attention to detail and attitude towards prospective customers. I sat studiously in my chair observing every interaction with customers and staff. I've bought cars in every part of the UK and these guys surpassed the lot.

I am giving a 4 star review as there was an issue with the window, this did get sorted and covered by warranty but it was frustrating that it wouldn't go up or down. Another reason for not giving full stars is there was no budge on price, even after I arrived and noticed scratches that I wasn't aware of prior. Also after having the car for a few days there was a smell of dog, we didn't notice it at first as the car had been sprayed but I feel it should have been deep valetted if the previous owners had dogs. However mechanically the car drives great, Chelsea was polite and helped me if I needed which keeps the points up for the dealership.