231 reviews from our car dealer reviews community
Leave a review for Carbase Bristol
Leave a review

231 reviews from our car dealer reviews community

Leave a review for Carbase Bristol
Leave a review
"Car bought from Carbase Bristol"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

The staff were very helpful and made the whole process extremely simple, including payment, taxing and temporary insurance. Prior to purchase there was never a feeling pressurised selling, staff were happy for me to look at numerous vehicles and provide info. Only slight criticism would be that the admin fee (£120) should be added into the screen price, not an add on, as it is unavoidable however you pay

Reviewer has confirmed their email address

+0 Found this review helpful

Staff from Carbase Bristol in response to Car bought from Carbase Bristol

Hi, thank you so much for reviewing your experience, we're really pleased that you enjoyed your visit overall and will take your feedback on board to help improve our service. Kind regards

"Highly recommendable "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Recently got a new car the sales person naz was highly professional and friendly and knew what he was talking about! He explained everything down to the last detail so I was fully informed on what I was buying. I would highly recommend this company and naz.

Reviewer has confirmed their email address

+0 Found this review helpful

Staff from Carbase Bristol in response to Highly recommendable

Hi Brandon, we are really pleased to know that you enjoyed your visit to our Bristol Store, thank you very much for taking the time to review us!

"Great car purchase "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Mirgen was friendly helpful and interested. He wasn’t pushy or overbearing easy to work with as we’re Emma and Ellie. Perfect problem free purchase

+0 Found this review helpful

Staff from Carbase Bristol in response to Great car purchase

Hi Fiona, thank you for your lovely review, it's great to know that you enjoyed your visit to our Bristol Store!

"A very great service"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Very friedly and helpful staff.

Reviewer has confirmed their email address

+0 Found this review helpful

Staff from Carbase Bristol in response to A very great service

Hi Kazeem, we're really pleased that you enjoyed your visit with us, thank you for leaving a review!

"Mark Nichols"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Good honest, friendly service, without the pressure of forcing a sale on you.

Reviewer has confirmed their email address

+0 Found this review helpful

Staff from Carbase Bristol in response to Mark Nichols

Hi Mark, thank you for reviewing your experience, we're so pleased that you enjoyed your time with us!

Staff from Carbase Bristol in response to Mark Nichols

Hi Mark, thank you for reviewing your experience, we're so pleased that you enjoyed your time with us!

"Great Customer Service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I would definitely recommend carbase!! I am very happy with the car I have brought from them. There was a large range of cars and the staff were all very helpful and friendly!!

Reviewer has confirmed their email address

+0 Found this review helpful

Staff from Carbase Bristol in response to Great Customer Service

Hi Travis, thank you so much for reviewing us, it's brilliant to hear how pleased you are with your experience!

"Right Car at the right price."
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Got the car I wanted for the price I wanted I think that's the most important. Richard the salesman who dealt with us was brilliant. Cheers for everything.

+0 Found this review helpful

Staff from Carbase Bristol in response to Right Car at the right price.

Hi Matthew, it's great to hear that you enjoyed your visit to our Bristol Store, thank you for your kind review!

"Ripped off after engine failure "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Brought Vauxhall Insignia back in Feb 2018 from Carbase Bristol. Nothing but problems since the purchase. RAC dealing with me at the roadside and towed back to either Carbase at Weston or Rowcliffs Taunton. Finally last weekend car has massive engine failure - wasn’t surprised at all. Taking legal action. The goods were faulty when purchased! After sales manager Lou calls me at 8.30 one night trying to tell me Carbases marketing team had seen my angry Facebook status regarding Carbase as a company and he was annoyed - tough! It’s not you that’s just been sold a complete death trap loosing well over £4K and having nothing but rubbish from day one.

Reviewer has confirmed their email address

+0 Found this review helpful

Carbase from Carbase Bristol in response to Ripped off after engine failure

Thank you for your feedback, and we are sorry to hear about the difficulties you have experienced. We take issues of this nature very seriously and would like to reassure you that we are reviewing the situation. We understand how frustrating this must be and are committed to working towards a resolution. If you'd like to discuss this further, please contact us directly at complaints@carbase.co.uk or 0117 911 5428.

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"Brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

Really helpful when I first came in, brilliant advice and took my needs into consideration. Not pushy and didn’t force me to buy or try anything.

Reviewer has confirmed their email address

+0 Found this review helpful

Staff from Carbase Bristol in response to Brilliant service

Hi Shaun, we're so happy to hear how pleased you are with everything, thank you so much for reviewing us!

Staff from Carbase Bristol in response to Brilliant service

Hi Shaun, we're so happy to hear how pleased you are with everything, thank you so much for reviewing us!

"Good quality cars and great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Good quality cars are very competitive prices, the whole process was handled smoothly and I drove my new car away within an hour. Sam(arah) was very helpful, friendly and not a pushy salesperson at all, she let me make my own mind up. There are options for GAP insurance, extended warranties and aftercare services, which may not be for everyone, but these were all explained clearly and I was allowed to choose the options I wanted without feeling pressured. All the team members I dealt with were friendly and professional and the process was surprisingly easy.

Reviewer has confirmed their email address

+0 Found this review helpful

Staff from Carbase Bristol in response to Good quality cars and great service

Hi Terry, thank you so much for your lovely review, we are really pleased to know that you enjoyed your experience at our Bristol Store!

Staff from Carbase Bristol in response to Good quality cars and great service

Hi Terry, thank you so much for reviewing our Bristol store, we're so pleased to know that you enjoyed your experience!

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Dealership Information

Carbase Bristol is an franchise dealership that is based in Bristol. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

The previous known address for Carbase is Blackswarth Road, Bristol, Somerset, BS5 9PJ.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
231 reviews3.2 out of 5 stars — Rated Average
Excellent
170
Very Good
6
Average
11
Poor
20
Terrible
24

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    Contact Information

    Address

    Carbase Bristol
    Netham Road
    Bristol
    BS5 9PJ

    Get in touch

    0117 911 6514
    https://www.carbase.co.uk/

    Opening times
    Mon 08:30 - 20:00
    Tue 08:30 - 20:00
    Wed 08:30 - 20:00
    Thu 08:30 - 20:00
    Fri 08:30 - 20:00
    Sat 10:00 - 17:00
    Sun 10:00 - 17:00

    Dealership Statistics

    75%
    Would recommend this dealer to family and friends
    98%
    Percent of reviews responded to by this dealer

    Additional Information About Carbase Bristol

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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