13% Reviews
replied to
69% Recommend
to friend


36 reviews from our car dealer reviews community
Leave a review for Pinewood Autos Ltd
Leave a review

36 reviews from our car dealer reviews community

Leave a review for Pinewood Autos Ltd
Leave a review
"Very disappointing"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Having left a holding fee to look at a Ford B Max a few days later, we were called by Pinewood Autos to be informed the car seemed to of been damaged by a combine harvester!!! and there was no point in coming as it would not be possible to sell it. Having checked on DVLA a few days after this, low and behold it has been taxed. Previously it had been sorn. Hmmmm makes us think they had actually sold the car to someone else. Would of preferred the truth but obviously just another lying used car sales dealership. Wont bother looking at anything else here or recommend anyone bothering. Totally unimpressed.

Reviewer has confirmed their email address

+2 Found this review helpful

Staff from Pinewood Autos Ltd in response to Very disappointing

Dear Letitia, We are very disappointed to read your review. After the incident with the farm machinery in our compund (not sure if it was a combine), we sold the car to a local trader as we did not want to take on the bodywork. For you to cast aspersions and accuse us of lying to you is very unfair. It's our trade that always gets a bad name and we do our best to overcome this sort of stereotype, but when we're open and honest and instead of trying to fix it and sell it to you we were upfront and refunded your deposit immediately. The fact that we get a one-star review as a result of these circumstances is typical. We hope that you can see sense and give us another chance in the future.

"Excellent Customer Service"
3.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Bought my car from Pinewood Autos, could not be more helpful. Even reopened garage when we realised we had left stuff behind. We had read some of the reviews about this garage, but went anyway to see the car. Had no problems with anything, very helpful.

+2 Found this review helpful
"Thank you Pinewood Auto's"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Thank you Guys for spending time with Me and being so patient throughout the whole sale. I Just wanted to say it has been a great buying experience and I love my New VAUXHALL CORSA that I purchased from you as its so nice to be back in an Automatic car and the Air conditioning was a real treat. I had a really had a great drive while driving down to Bournemouth and then on to Cornwall. Thank you once again for taking the time to source this Lovely car. I am grateful to you. I shall be back with my son when he passes his test which hopefully be by end of August/ September Thank You Kind Regards Trevor H

+2 Found this review helpful
"Great car and great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Very happy with the the Scoda Fabia i ourchased at the Pinewood Autos and the service from the salesman who was very helpful and didn't loose his patience when asked hundreds questions about various cars I viewed. Highly recommended.

+2 Found this review helpful
"Bought car with broken air co condenser."
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

They’re not interested in repairing this fault despite selling it to me with it. Customer service is rubbish, I’m taking them to small claims court

+5 Found this review helpful

Keith Wilkins in response to Bought car with broken air co condenser.

Belated satisfaction with the broken air con, eventually fully replaced

Staff from Pinewood Autos Ltd in response to Bought car with broken air co condenser.

Hopefully everyone reading this can see from the above that although Mr. Wilkins did have an RAC Warranty claim refused with his Air Conditioning Compressor, we went the distance to ensure it was fully replaced with a brand new genuine Honda item. We are a little disappointed that the awful review is still here after all we've been through to put it right, but please note that we did replace the compressor at a cost of £1500.00 even though it was not covered under his RAC Warranty. It would be nice if everyone was as quick to leave a good review as they are bad ones. If there is ever a problem it's just a question of ringing the office rather than writing a letter and a bad review. We hope that Mr. Wilkins is now completely happy with his car!

"Great service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Just part-exchanged my Yaris for a Honda Jazz, Dealt with Martin, excellent service, friendly and trustworthy. Pleasure to do business with, transaction was smooth and quick. Recommended!

+2 Found this review helpful
"Purchase of 1.4 Volkeswagen Golf"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

We purchased this car for our son and are very happy with the car and service we received. The salesman was not pushy at all and openly answered our many questions. We recommend Pinewood Autos and would purchase another car from them in the future. A very nice team of people :)

Reviewer has confirmed their email address

+3 Found this review helpful
"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Have just driven away a very happy girlie in my VW Caddy from Pinewood autos, I've been after one for ages but couldn't find one with the right spec. I found this one on there web site and decided to drive over. Was greeted on arrival by the lovely Keith, the owner (who's a bit of a hunk) and was shown around the car which was beautifully maintained and very clean. Went for a test drive and after previously only owning small cars was surprised by how smooth the drive was. Keith then handed me over to Martin (dreamy eyes) for the financial bit. Managed to negotiate a good price, I'm over the moon with my purchase and will be back as they are keeping an eye out for a decent first car for my daughter.

+2 Found this review helpful
"No complaints here"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

A pleasant experience with Pinewood Autos. Overall I would say that they are nice people and more importantly I found the car i had been looking for at a fair price.

+3 Found this review helpful
"Do not buy from here"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Pinewood Autos are dishonest. Do not buy a car from this garage as i did and ended up 1000's of pounds out of pocket as they sold me a car that was not roadworthy and refused to resolve my complaint by ignoring me.

+5 Found this review helpful
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Dealership Information

Pinewood Autos is a family-owned dealership based in Godstone, Surrey with a reputation as established as its experience in helping customers.

The showroom at our location is in a rural courtyard setting, nice and peaceful but with great transport links and with the latest technology available. We are also committed to delivering cars of the highest quality in addition to stellar customer service. All of our used cars are Approved Used in excellent condition and come bundled with a host of benefits that will ensure peace of mind.

At Pinewood Autos, we believe that cars must provide great value for money. In addition to regular updates on all our stock, at Pinewood Autos you will find numerous finance options that can help you get closer to your next car by splitting the cost into monthly instalments, allowing you to keep a hold on your budget. This makes us the dedicated one stop shop for your nearly new car.

Contact Pinewood Autos today to learn more about the benefits you get for choosing us.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2007

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
36 reviews5 out of 5 stars — Rated Excellent
Excellent
24
Very Good
3
Average
2
Poor
4
Terrible
3

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  • Contact Information

    Address

    Pinewood Autos Ltd
    The Estate Office Waterhouse Farm Ivy Mill Lane
    Godstone
    RH9 8NE

    Get in touch

    01883 741922
    http://www.pinewoodautos.co.uk

    Opening times
    Mon 09.00 - 17.30
    Tue 09.00 - 17.30
    Wed 09.00 - 17.30
    Thu 09.00 - 17.30
    Fri 09.00 - 17.30
    Sat 09.00 - 17.30
    Sun By Appointment

    Dealership Statistics

    69%
    Would recommend this dealer to family and friends
    13%
    Percent of reviews responded to by this dealer

    Additional Information About Pinewood Autos Ltd

    Company Formed: 2007
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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