23% Reviews
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58% Recommend
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17 reviews from our car dealer reviews community
Leave a review for Pinewood Autos Ltd

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17 reviews from our car dealer reviews community

Leave a review for Pinewood Autos Ltd
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"Helpful, friendly service"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Swapped my kia ceed which was a lovely car but not for me with a Honda Jazz, friendly service without being pushy. Jazz is as described although 1000 miles difference between advertised and actual mileage. I don’t think this was deliberate though. I lost my paperwork and Martin very kindly mailed me some copies. Hope you sell Ceed soon - looks great in ad, Many thanks to everyone at Pinewood Autos. Kate.

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+1 Found this review helpful
"Very disappointing"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having left a holding fee to look at a Ford B Max a few days later, we were called by Pinewood Autos to be informed the car seemed to of been damaged by a combine harvester!!! and there was no point in coming as it would not be possible to sell it. Having checked on DVLA a few days after this, low and behold it has been taxed. Previously it had been sorn. Hmmmm makes us think they had actually sold the car to someone else. Would of preferred the truth but obviously just another lying used car sales dealership. Wont bother looking at anything else here or recommend anyone bothering. Totally unimpressed.

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+0 Found this review helpful

Staff from Pinewood Autos Ltd in response to Very disappointing

Dear Letitia, We are very disappointed to read your review. After the incident with the farm machinery in our compund (not sure if it was a combine), we sold the car to a local trader as we did not want to take on the bodywork. For you to cast aspersions and accuse us of lying to you is very unfair. It's our trade that always gets a bad name and we do our best to overcome this sort of stereotype, but when we're open and honest and instead of trying to fix it and sell it to you we were upfront and refunded your deposit immediately. The fact that we get a one-star review as a result of these circumstances is typical. We hope that you can see sense and give us another chance in the future.

"Excellent Customer Service"
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my car from Pinewood Autos, could not be more helpful. Even reopened garage when we realised we had left stuff behind. We had read some of the reviews about this garage, but went anyway to see the car. Had no problems with anything, very helpful.

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+0 Found this review helpful
"Thank you Pinewood Auto's"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you Guys for spending time with Me and being so patient throughout the whole sale. I Just wanted to say it has been a great buying experience and I love my New VAUXHALL CORSA that I purchased from you as its so nice to be back in an Automatic car and the Air conditioning was a real treat. I had a really had a great drive while driving down to Bournemouth and then on to Cornwall. Thank you once again for taking the time to source this Lovely car. I am grateful to you. I shall be back with my son when he passes his test which hopefully be by end of August/ September Thank You Kind Regards Trevor H

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+0 Found this review helpful
"Great car and great service"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very happy with the the Scoda Fabia i ourchased at the Pinewood Autos and the service from the salesman who was very helpful and didn't loose his patience when asked hundreds questions about various cars I viewed. Highly recommended.

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+0 Found this review helpful
"Bought car with broken air co condenser."
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They’re not interested in repairing this fault despite selling it to me with it. Customer service is rubbish, I’m taking them to small claims court

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+3 Found this review helpful

Keith Wilkins in response to Bought car with broken air co condenser.

Belated satisfaction with the broken air con, eventually fully replaced

Staff from Pinewood Autos Ltd in response to Bought car with broken air co condenser.

Hopefully everyone reading this can see from the above that although Mr. Wilkins did have an RAC Warranty claim refused with his Air Conditioning Compressor, we went the distance to ensure it was fully replaced with a brand new genuine Honda item. We are a little disappointed that the awful review is still here after all we've been through to put it right, but please note that we did replace the compressor at a cost of £1500.00 even though it was not covered under his RAC Warranty. It would be nice if everyone was as quick to leave a good review as they are bad ones. If there is ever a problem it's just a question of ringing the office rather than writing a letter and a bad review. We hope that Mr. Wilkins is now completely happy with his car!

"Great service!"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just part-exchanged my Yaris for a Honda Jazz, Dealt with Martin, excellent service, friendly and trustworthy. Pleasure to do business with, transaction was smooth and quick. Recommended!

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+1 Found this review helpful
"Purchase of 1.4 Volkeswagen Golf"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased this car for our son and are very happy with the car and service we received. The salesman was not pushy at all and openly answered our many questions. We recommend Pinewood Autos and would purchase another car from them in the future. A very nice team of people :)

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+2 Found this review helpful
"Excellent "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have just driven away a very happy girlie in my VW Caddy from Pinewood autos, I've been after one for ages but couldn't find one with the right spec. I found this one on there web site and decided to drive over. Was greeted on arrival by the lovely Keith, the owner (who's a bit of a hunk) and was shown around the car which was beautifully maintained and very clean. Went for a test drive and after previously only owning small cars was surprised by how smooth the drive was. Keith then handed me over to Martin (dreamy eyes) for the financial bit. Managed to negotiate a good price, I'm over the moon with my purchase and will be back as they are keeping an eye out for a decent first car for my daughter.

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+1 Found this review helpful
"No complaints here"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A pleasant experience with Pinewood Autos. Overall I would say that they are nice people and more importantly I found the car i had been looking for at a fair price.

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+2 Found this review helpful
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Dealership Information

Pinewood Autos Ltd are an independent used car dealership based in Godstone, Surrey. They have an extensive range of stock with over 100 vehicles from all popular makes and models currently available. All cars sold undergo a pre sale inspection, are HPI checked and valeted inside and out. This dealership also purchases cars outright or on part exchange. Finance plans can be arranged. Pinewood Autos Ltd are open 7 days a week with out of hours viewings available by appointment only.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
17 reviews3.3 out of 5 stars — Rated Average
Excellent
8
Very Good
2
Average
1
Poor
3
Terrible
3

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Contact Information

Address

Pinewood Autos Ltd
Ivy Mill Lane
Godstone
Surrey
RH9 8NE

Get in touch

http://www.pinewoodautos.co.uk

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Dealership Statistics

58%
Would recommend this dealer to family and friends
23%
Percent of reviews responded to by this dealer

Additional Information About Pinewood Autos Ltd

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