16% Reviews
replied to
38% Recommend
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49 reviews from our car dealer reviews community
Leave a review for Keywise Cars Ltd
Leave a review

49 reviews from our car dealer reviews community

Leave a review for Keywise Cars Ltd
Leave a review
"Rust rust and more rust"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought an astra from keywise cars, it has so much rust it looks lije its been driven across a beach 7 times and 7 times its been welded, stay clear of this place.

+18 Found this review helpful

Staff from Keywise Cars Ltd in response to Rust rust and more rust

Good Afternoon, We have had no contact with you or any customers regarding an Astra with the issues above ! We find this review to be untrue Regards Keywise Cars Ltd

"Death trap fiat 500 "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a fiat 500, the car is a death trap power steering pump failed on the m5 it was so rotten it leaked overtime and seized up then I was pulling out of Exeter st David's railway station and I heard a almighty crack my front suspension had literally pushed through the strut top mounts. I've had to spend another 5k plus to buy another fiat 500. No offer of part refund on the car so it ended up being broken for spare parts and scrapped. I really wish I had looked into this more before I purchased but you live and learn I've also informed trading standards and apparently they have a list of the same complaints and issues and are looking into key wise so hopefully they will go out of business. What I can't figure out either if you look on their Facebook page the good reviews are mostly from the sales staff I recognised them, anyway you've been reported the car is scrapped and I won't be buying again

+14 Found this review helpful
"Roulette Garage"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

can i just say that i have taken several weeks before sitting down to write this review as i like to be fair and write things when i am not thinking with a level head. first the good the guys in the showroom were very helpfull, no big sell just here are the keys have a test dive and let us know if we can help. i am afraid that is the end of the good. now i bought a Volvo s40 from them after having a bad accident and needed a car quick, my first mistake. when i took the car for a test drive there was bearly enough fuel to get me down the road and back, but the car drove ok so i went for it. when i picked up the car again they put bearly enough fuel in the car to see me to the garage i was literally driving on the red. after about a month i noticed a noice when steering and found that there was a power steering leak i contacted them to take it in which they duely did 4 days later i was told to pick it up, i was told by the guys in the showroom that it had been the power steering pump and that they had replaced it, all seemed fine until suprisingly just after the 3 month warranty had expired there was a knocking noise when i steered and a high pitched squeal when it was in full lock. i then got my ususal mechanic to check the car there was a problem with one of the joints on the wishbone arm which he said someone had obviosly bodged to hide it, he also told me the sqeual was because i needed to replace the power steering pump, i of course said that cannot be true as it was replaced, when i was showed this he was right you could see that it had not been replaced at all. obviously not a happy camper i rang the gararge and spoke the so called maintenace and warranty expert, now i have been in the service industry for over 30 years and i have never had such bad customer care or a vagarant lack of giving a monkeys about customers, when i told him of the situation he simply said well we fixed the leak did we not? and yes the leak was fixed but that was not what i was told had been done and further more the leak had obviously damaged the pump and they had bodged the repair, his reply was he would have to check the job sheet and get back to me neadless to say 4 weeks later i am still waiting. in short it has cost me £600 so far to rectify the issues that it had. so if you like roulette then go for it you might be lucky and get a good car but you might more likely get a ringer that is going to cost big time to fix, so do yourself a favour and look at reviews of garages, and go somewhere else that actually does it right before buying or you might end up in the same boat.

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+15 Found this review helpful
"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased what I thought was a decent low mileage Audi, I've spent over two thousand pounds putting the Audi right. you're handy work or what ever worked on my car left it in a dangerous state important bolts missing etc. Also an electrical multi plug left broken and was put together with some glue substance, I am now going to take key wise to court to recover my losses as I have been unable to work for two weeks plus recover my garage bill from Audi.

+12 Found this review helpful
"OMG"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a mini off them, my hand is in my pocket from day one. I've had it a year and just had it mot'd I've had to buy a whole new subframe, also sections of the exhaust, and welding to my strut mounts and floor pan. The mini is a right shed on wheels I hope who ever is reading this please think 4 times before buying anything off key wise. I'm stuck with it because I took out a finance deal.

+13 Found this review helpful

Keywise Cars Ltd from Keywise Cars Ltd in response to OMG

Good Afternoon, We are fully unaware of any issues regarding a mini. Regards Keywise Cars Ltd

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"Avoid at all cost. "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I must warn everyone about Keywise Cars. THEY SOLD A DANGEROUS CAR to my 18 year old daughter it broke down 4 times got towed back the first time they bodged it with weld to the manifold/cat it made it to exmouth broke down then towed back again to put a knew part on then broke down again got the car towed back with the aa again and they was disgusted with there work so then got towed to a professional garage and the report come out that they missed bolts and a bracket that made it very dangerous. JERRY did not want anything to do with it and his comment was oh well you buy an old car that’s what you get

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+14 Found this review helpful

Staff from Keywise Cars Ltd in response to Avoid at all cost.

Good Afternoon, We believed this issue to be resolved ! The vehicle you purchased from us apparently had issues after a year of ownership. As a gesture of goodwill we refunded you in full for the car. We are puzzled how you can then go ahead and leave a negative review. Regards Keywise Cars Ltd

"I wouldn't buy from them "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from Keywise Cars that I'm going to keep for a short while then trade in, Gerry the mechanic is okay bloke but I feel he's up against it, I personally can't wait to get rid of their car and move in, I had to fight to get £200 back. Would I buy another car from them no way. I advise people to take the AA or RAC with them, my problems will soon be over when I get my v5c and I trade it for a shogun I feel for others.

+19 Found this review helpful
"Brilliant service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought my Mini Cooper from Keywise Cars about 2 months ago now, car has been brilliant and the service from them was second to none, would recommend to anyone looking as the selection was fantastic!

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+7 Found this review helpful

Staff from Keywise Cars Ltd in response to Brilliant service

Good Afternoon, Thank you very much for taking time to review us and glad to hear that you are happy with your new car. If we can be of any help in the near future please do not hesitate to contact us. Keywise Cars Ltd

"Great easy and quick service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from keywise. I wasn't sure what car I wanted but the sales manager was very helpful and helped me chose the best car for me. I've had this car a couple of months now and it's the perfect car for me. Would recommend defiantly.

Reviewer has confirmed their email address

+5 Found this review helpful

Kyle Berks from Keywise Cars Ltd in response to Great easy and quick service

Good Afternoon, Thank you very much for taking time to review us and glad to hear that you are happy with your new car. If we can be of any help in the near future please do not hesitate to contact us. Kyle, Sales Manager.

"Brilliant KEYWISE service, hard to beat."
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased 2 cars from Adam at KEYWISE, i had a couple of minor faults on the cars which were both rectified very quickly by jerry without any fuss at all. I will be buying another car there in the future, and wish them well. Surprised at a few of the negative reviews here but as we all no, some customers are impossible to please, IF YOU WANT A BRAND NEW CAR GO AND BY A BRAND NEW CAR.

+7 Found this review helpful
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Dealership Information

Keywise Cars Ltd is an Independent dealership that is based in Exeter. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
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Ratings
49 reviews2.8 out of 5 stars — Rated Average
Excellent
18
Very Good
4
Average
2
Poor
9
Terrible
16

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    Address

    Keywise Cars Ltd
    Speedway Garage
    Exeter
    EX5 4DY

    Get in touch

    01392 860070
    http://www.keywisecarsltd.co.uk

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    Dealership Statistics

    38%
    Would recommend this dealer to family and friends
    16%
    Percent of reviews responded to by this dealer

    Additional Information About Keywise Cars Ltd

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