Bitterly disappointed with this garage and the vehicle we received. After taking delivery of the pink fiat 500c OY60MDK in the morning my husband and I took it for a 20min drive after work to enjoy the ‘new to us’ vehicle. We had waited nearly two weeks for checks and ‘necessary’ repairs, a brake light replacement we were told, to be completed. However as we returned home from our first trip out in this vehicle it became impossible to select first gear, then second went and finally no gear could be selected at all. We were stuck and my husband had to tow the car back with our original car. To add to that when we looked under the car, which came with a current mot, we could see that the off-side rear shock absorber was sat at the bottom of the suspension spring not attached where it should be! So a vehicle that had a current mot and was supposedly serviced within the last 2 weeks, sat on a garage forecourt to be ‘checked over’ then transported on a trailer to us was in fact one that would be deemed dangerous to drive and an obvious mot failure by any reputable mechanic or garage. These are facts. This is not a vitriolic attack on this garage just a truthful report of what happened to us when we bought a vehicle from them and had to reject it for being unsafe and unreliable within the first hours of receiving it. Yes we got our money back, remember buying unseen over the internet you have a distance selling cooling off period, but we actually wanted the car to be what we were promised not the unroadworthy, dangerous vehicle they delivered. On a more positive note I have to say that, although they didn’t always call back when they said they would, everyone I dealt with was pleasant and polite. So should you choose to purchase a vehicle from this garage please do so with your eyes wide open and be prepared to be disappointed in what you receive. *Have seen on the site that the car is already back up for sale… they received it back in the untouched, unroadworthy state they sent it to us on Friday afternoon and already it is back up for sale … you do the math!

I have just bought a car from Keywise after a friend recommended them, the service was very good we found the perfect car. The man was very knowledgeable and helped us with everything that we needed. We would definately come again and would recommend.

Bought a 2013 red zafira from these last October. 2023. We 3 months warranty Now march 2024. Oil cooler gone bad.£200 for repair ,paid £5.900 for it..will not buy from these no more.people be aware.

Bought a Nissan Quashqui Auto in Nov 2022. Was told it had just had a new gearbox put in and it was bullet proof and could be driven as hard as it could. Happy days! Needed to get the car quickly as we were going holiday in a week. Took it for a test drive, seemed a bit underpowered but it felt like a nice car. So we parted with a hard earned 11 grand for it. . Immediately the gearbox was faulty. When I went up a steep hill on the dual carriageway.to Bristol airport a few days after the gears didn't change down. It stayed in the highest gear. My speed suddenly dropped about 30mph and I had to quickly signal left and move into the left hand lane, It was very dangerous. Took the car back it, told them exactly what the problem was. Paid for a taxi home then another taxi back to collect. They said they tested it and found no fault. Shortly afterwards I went up Telegraph hill and had exactly the same dangerous problem. When I questioned them about it they replied "we can only test it in a limited way!" Well that was helpful wasn't it . Eventually took it back two months later after problems got worse and worse and they had the car resent to the gearbox specialist for a rework, When we got the car back I asked if they could test it as we've had problems with it before on point of sale. They said "no" the gearbox place were professionals. When I tried to question why they aren't testing it as it was messed up before I got a stern lecture from Jerry, the aftersales guy. "Look, you're not perfect" "I'm not perfect". "They are not perfect". What the heck? Couldn't wait to get the keys and get out of there fast enough, So I took the car and had to hope for the best. Wasn't long before we had another fault on the gearbox. Went back to Keywise and we were told simply to told to get lost and to take it back directly the gearbox specialists. Had a week without the car, causing masses of inconvenience. No courtesy car was allowed anymore.. Because it was after three months warranty period of whatever it was. So took it back to the gearbox specialists and luckily they did the latest fix for free as a goodwill gesture. Then in early Jan 2024 the gearbox completely went again and we now have a repair bill for the best part of 2 grand. Which actually the gearbox specialists are doing us a favour with because the re-work should actually be 4.5 grand,. They are "only" charging 2 grand because we are not too far out of warranty and our milage was low. Thank goodness it is only the price of one holiday, not two holidays. Puzzled by the fact we were having so many problems with a "new" gear box, we spoke to the gearbox specialists and that the car we bought in 2022 had a reconditioned gear box. We recently found out that the "new" gearbox was actually a reconditioned gearbox. Probably the same one as when the car was made in 2013. Who knows. My wife and I were pretty livid about this and initially had a very positive conversation with Kyle, their sales manager, (found his E-mail on here). He gave us the hope that it would be positive outcome for us. The next day he sends us an E-mail saying they can't do anything for us, despite the extreme amount of problems we've had. This was because they view a Reconditioned gear box as a New Gear Box. Well Kyle, if it Reconditioned gear box is "as a new gear box," why has broken down multiple times in the last 18 months? It's clearly not a new gearbox is it? I'm waiting back for an explanation on this, as if you are happy to sell cars with dangerous faults. Please don't treat other people in the same way as us,

No pushy sales and very helpful staff. The whole process was easy from start to finish. I’ve had no issue with the car and the team were help with any questions I had after the sale.

Well you certainly had me covered and keywise. I don't know wether to thank you or quite frankly write this review. I would give zero stars. don't worry though as they have us covered

What can I say other than to urge people NOT TO BUY FROM KEYWISE CARS, I unfortunately had the experience of buying from these monkeys and upon test drive of my VXR low speed rumble only to be told ah we will look at that for you. Drove the car upon collection a week later guess what..... rumble still there and was told that this is normal hmmmmmm ok!! not an expert here but took there word for it. few days later coolant leak and my air con didn't work and this noise was getting louder, OK so they fixed the air con and coolant leak and another test drive to show my concerns with the mechanic of the noise, I am sure the guy was deaf he didn't seem to hear it. GUESS WHAT HAPPENED FEW MONTHS LATER?????? GEARBOX BLEW UP, it was the 1st and second motion shaft bearings so when I confronted the slimy manager, I was told that he was not willing to help me because I complained to the finance company about the interest rate I was charged, AGAIN something which should have been made clear to me upon collection but all I got was click here click here and your done where was my adequate explanation of my agreement set out my the FCA wasn't provided one was I!! All I can say to everyone who is looking to buy a car, DONT BUY FROM THESE IDIOTS!! READ THE REVIEWS, THAT TELLS THE STORY (Keywise cars are also known for inputting FALSE REVIEWS)!!! !FACT