Ponko from Ponko in response to Ponko was excellent

Thank you for your feedback. We’re really pleased to hear you’ve already put plenty of miles on the car and that it’s running smoothly. It’s great to know you’re enjoying it and that the service you received from the team met your expectations. We really appreciate you taking the time to share your experience.

Ponko from Ponko in response to five-star experience

Thank you for your feedback. We’re really pleased to hear you had a five-star experience and that the team looked after you so well. It’s great to know your wife is enjoying the car and that everything has been running smoothly with no issues. We really appreciate you taking the time to share your experience.

Ponko from Ponko in response to Kia Sportage Owner 5 Star Service

Thank you for your feedback. We’re really pleased to hear you had such a positive experience with the team. It’s great to know Richard was helpful in getting you seen quickly, Heydon was knowledgeable, and Sam provided clear and professional support throughout the purchase and part exchange process. We’re also glad Steve was able to get the repairs completed promptly and that the courtesy car helped keep you on the road in the meantime. We really appreciate your recommendation and you taking the time to share your experience.

Ponko from Ponko in response to Quick and easy process

Thank you for your feedback. We’re really pleased to hear everything went smoothly during your visit and that Kye provided a quick and efficient service. It’s great to know the car was well prepared and that you’ve been very happy with it since purchase. We really appreciate your recommendation and you taking the time to share your experience.

Ponko from Ponko in response to 5 Stars

Thank you for your feedback. We’re really pleased to hear you found the team helpful and that you’ve already recommended us to family and friends. We really appreciate the 5-star rating.

Ponko from Ponko in response to After-sales team was excellent

Thank you for your feedback. We’re really pleased to hear everything was good overall and that our after-sales team were able to resolve the issue for you quickly and to a high standard. It’s great to know you felt well looked after throughout. We really appreciate your 5-star rating.

Ponko from Ponko in response to Definitely give you a 5/5.

Thank you for your feedback. We’re really pleased to hear the process was easy for you and that the team were able to take care of the bodywork and interior issues before handover. It’s great to know the car is in good condition and that you’ve had a positive experience overall. We really appreciate your 5/5 rating and kind words.

Ponko from Ponko in response to Mini Countryman

Thank you for your feedback. We’re really pleased to hear you’re enjoying your Mini Countryman and that you’ve had a positive overall experience with us. We’re sorry there was a slight delay in collection, but it’s good to know you were kept updated throughout the process. We really appreciate your understanding and your 4-star rating

Ponko from Ponko in response to Returning Customer

Thank you for your feedback. We’re really pleased to hear this is your second time buying from us and that, once again, the customer service was excellent. It’s great to know you’re happy enough with your experience to recommend Ponko to others. We really appreciate your continued support.

Ponko from Ponko in response to 4 out of 5 ⭐

Thank you for your feedback. We’re really pleased to hear you’re happy with the car overall and that things were resolved to a satisfactory outcome after the initial miscommunication. We’re sorry to hear about the missing car mats and understand that this was disappointing to notice after collection. It’s great to know that despite this, you’re happy with the vehicle and the service you received overall. We really appreciate your 4-star rating and you taking the time to share your experience.