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96% Recommend
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242 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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242 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"exceeded expectations "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Can't fault the service, Andy was really helpful and went above and beyond to exceed my expectations. It has been a really simple, positive experience. It was the first time I used this dealership and I would definitely use them again!

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Aftersales from Andrew James Cars Ltd in response to exceeded expectations

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"Quick, simple, easy"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Very quick process, I was in and out, everything was made easy and straightforward, I didn't feel like I was being I was being pushed into the sale, it was a positive experience overall.

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Aftersales from Andrew James Cars Ltd in response to Quick, simple, easy

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"Deserving of 5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Great customer service, really pleased with my car, can't fault them at all, great company.

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Aftersales from Andrew James Cars Ltd in response to Deserving of 5 stars

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"5/5🚗"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

5. The Golf is an excellent little car.

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Aftersales from Andrew James Cars Ltd in response to 5/5🚗

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"Best out there"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Would rate higher if I could. They are the one of the best dealers I've dealt with over the years, I've dealt with a lot 😂 also I had an issue with the vehicle but they were quickly to sort the issues out. Again amazing service, would recommend them to anyone.

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Aftersales from Andrew James Cars Ltd in response to Best out there

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"no faults or complaints"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Couldn't be happier, very pleased with the car and with the customer service that I received, no complaints at all, would definitely recommend.

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Aftersales from Andrew James Cars Ltd in response to no faults or complaints

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

5 because they were very helpful and polite and did what was asked of them. the guys were not pushy I'm selling me the Mini they gave me a good price for my car And let me make up my own mind about purchasing it I have thanked myself too. I love the car that I purchased from them and very happy with it.

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Aftersales from Andrew James Cars Ltd in response to ⭐⭐⭐⭐⭐

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"Quick, smooth process"
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Really pleased with the service from the dealership. I went to have a quick look around on the Monday, and they didn’t question me just coming down to browse. I then booked an appointment to test drive and properly view the vehicle, and everything went smoothly with no issues at all. There was never any pressure to buy, and the whole process was very easy and straightforward. I am having an issue with one of my keys not holding its charge. It’s not a major problem as I do have the other working key, but it is frustrating and I’m not sure how to fix it. Apart from that, the car itself is lovely, very smart and enjoyable to drive.

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Aftersales from Andrew James Cars Ltd in response to Quick, smooth process

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"Will be returning"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

Done a fair few miles in the vehicle I purchased already, and no issues have come up which I am pleased about. The service I received from the salesman was spot-on, we will definitely be coming back to him when my wife is looking to change her car. Great dealership.

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Aftersales from Andrew James Cars Ltd in response to Will be returning

Thank you so much for the positive feedback—it really means a lot. It was a pleasure working with you & we’ll be sure to share your kind words with the rest of the team. Andrew James Cars

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"Nice and easy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review

It was nice and easy because we knew what we wanted. It was an easy transaction, Andrew who dealt with us was a professional chap who didn't pressure us at all - we were allowed us take the car out on our own to make up our own minds. I'd give them 5 stars.

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Aftersales from Andrew James Cars Ltd in response to Nice and easy

Thanks so much for your kind words! We’re thrilled to hear you had a positive experience with us at Andrew James Cars Ltd. Our team work hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to seeingyou again in the future!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
242 reviews4.9 out of 5 stars — Rated Excellent
Excellent
226
Very Good
15
Average
0
Poor
1
Terrible
0

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    Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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