Anonymous, July 2023
"Avoid these dodgy car dealers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Haverhill car exchange - Sturmer rd. BEWARE !!
They advertise themselves as a highly rated car dealer but are anything but.
We bought a car from them 5 months ago and the exhaust fell apart after 2000 miles. It turned out the car had failed the mot 4 days before purchase, and they did a bodged temporary patch on it to get it through the mot, which barely lasted 2000 miles for the same thing that it failed on. After they said they would look at it they ( after a month of having the car ) replaced the rear exhaust and we were charged for clearing the dpf and replacing a pressure pipe. We thought ok as long as the car is working now, so paid them for their onsite mechanic to finish the work, and collected the car, having told us there were no error codes showing. On the journey home within 20 mins 2 errors showed up on the dashboard, so they clearly hadn’t tested it at all. Their comment, well it’s a 2nd hand car, so you have to expect this, even though all the problems have been exhaust related which was the problem that failed the mot before purchase.
They have been a nightmare to deal with and we still have a car that we can’t use, without spending even more money on it.
Do not waste your money with these guys, what you buy from them is likely to be a money pit.
+0 Found this review helpful
lee creighton from Haverhill Car Xchange in response to Avoid these dodgy car dealers
Let me add some truth to this review Marc. Your son purchased a 1 Owner, Full Service Service Nissan Juke in December 2022. We agree to place a new 12 month Mot on the vehicle prior to collection. The car failed due to an exhaust blow from the rear section. We repaired this and the vehicle passed the Mot a couple of days later.
Over 5 months and in excess of 2,000 miles later, you are trying to reject the vehicle as you have got a DPF issue and are trying to say it was due to the exhaust. As both us and and your own Garage have told you, this wouldn't cause a DPF issue. Dispute this, we agreed to collect the vehicle from your Garage at our cost to check the exhaust. We sent our Mechanic to collect your vehicle. On arrival he was met by the Garage Manager who explained the vehicle had been recovered by the RAC previously for a split pipe. And instead of waiting for the repair, you continued to use the vehicle against the RAC and Garage advice, which has then caused the DPF to block. Dispite this information that hadn't been disclosed, we took the car back to our workshop. On inspection, the middle part of the exhaust had now failed and not the part we repaired. Out of goodwill, we replaced both the middle and rear section free of charge. We also tried to assist you with the DPF issue, getting a clean and a new pressure pipe fitted at a Trade cost - charging no Labour to fit this. We also noted there was a Glow plug code stored so we changed these free of charge also. However, the light returned and you carried on being abusive and rude towards us and refuse to listen to anything you are told, so we have declined to help you any further.
Kevin P, December 2022
"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Quick and easy, straight forward, nice men!
+0 Found this review helpful
lee creighton from Haverhill Car Xchange in response to Amazing service
Thanks for your kind review Kevin
Cameron, December 2022
"Excellent "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Great service, highly recommend
+0 Found this review helpful
Sang N, September 2022
"Good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
I purchased car for my wife. The price was fair and car was very good condition.
Very please with Customer service received form start to collection
+1 Found this review helpful
lee creighton from Haverhill Car Xchange in response to Good
Thanks for taking the time to leave a nice review.
Anonymous, September 2022
"Awful, don’t waste your time"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
I will admit that when buying the car they were quite helpful. As soon as I let them know there was a problem (straight after I bought the car) they have given nothing but awful service. Extremely rude and disgusting behaviour.
I wouldn’t waste your time; there are plenty of other garages I have been to, all are far better!
Reviewer has confirmed their email address
+0 Found this review helpful
Haverhill Car Xchange from Haverhill Car Xchange in response to Awful, don’t waste your time
Olivia, thanks for your review, albeit a disappointing one-star. In your instance, a team member agreed to meet with you outside business hours to resolve your problem. Unfortunately, you arrived over 20 minutes late for the appointment (verified by CCTV), by which time our team member had left. As I understand it, you then proceeded to send abusive and accusatory text messages and continue to still do so.. The team have since attempted to contact you at least 6/7 times without a response. However, you still feel the need to send abusive emails. In this instance, I feel we have gone above and beyond to solve your problem. However, we will tolerate abusive behaviour towards our staff.
Anne C, February 2022
"Superb service from Ben and team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
Brilliant advice and service from Ben and his team helping us buy our first car for our daughters. The advice at the point of sale was spot on. And the after care was very professional when we had a little hiccup. We would definitely recommend to friends and family. Thanks again Paul and Anne, Saffron Walden.
Reviewer has confirmed their email address
+0 Found this review helpful
Anonymous, February 2022
"Great service ."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Thanks to Haverhill Car exchange we have a car we both like .Thanks to Ben who help with the purchase .. Nothing was too much trouble I would totally recomend them to our friends ,and infact everyone . I would not hesitate to use them in the future . Thank you .
+0 Found this review helpful
Kevin, February 2022
"Rcz"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
What a great company from dealing with Paul then Ben then Roger on handover probably the best company I have ever been involved with my rcz service is second to none totally professional in every area and the cars fantastic
Reviewer has confirmed their email address
+0 Found this review helpful
Jane H, December 2021
"Ford Kuga"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
I bought this car a couple of months ago and the service and customer service provided was brilliant from start to finish . Highly recommend this car dealer
+0 Found this review helpful
Leah, October 2021
"Great vehicle, Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Was looking for a reasonably priced second hand car that was local to me. I spoke with Ben (the sales manager I believe) who listened to my requirements and guided me through their fleet of cars. He couldn't have been more helpful and he made me feel at ease straight away.
Having done my research I knew the price of the car I bought was very fair! I will definitely be recommending to family and friends. THANK YOU !!! 😊
Reviewer has confirmed their email address
+0 Found this review helpful
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