I put a deposit down on a car advertised as being 2008 and 60,459 miles. I requested the registration number to arrange insurance, it was not forthcoming. I had to ask three times for the information but now understood why there was a delay. The car was advertised as being registered in 2008 but it was actually registered in 2007. Giving me the registration number before payment would obviously have alerted me to the date of registration. I was finally sent an invoice for the balance which had the mileage of the car as being 70454. When I queried this I was told it was an error and was sent a new order form showing the mileage as 60,459 but the year of registration as being 2007. I decided that one year on a twelve year old car was not material and decided to proceed with the purchase. What I had not realised was that this model underwent an upgrade in 2008 and models of that heritage understandably enjoy a price premium. The car was therefore not the exceptional value I had based my buying decision upon. When the car was delivered it had a sevice schedule from an independent garage showing the mileage as 70,454. An MOT conducted 12 months ago showed the mileage as 58,442 which would mean it had only done 2000 miles in just under a year if the 60,459 was correct. I had to take the car back for repairs as it was riddled with faults. I met the MD who said there was a disclaimer on the Autocar website saying the car may not be exactly as described. It is understood that the range of accessories may vary but what is not disputable is the mileage and year of registration. There is a lot more to come.

Saw Audi R8 online, arranged to collect if suitable on specified day, on proviso would be ready to go. Arrived at 11.20, left 3.5 hours later. What should been simple short transaction turned into a crazy situation. Asked about 0% finance,told need 70%+ deposit, no problem. Still not available with 80% deposit & my credit is perfect. So pay's me money in full, £50k+, then told private plate coming off. Er no. All paperwork & emails to date private plate details given! Usual oh you've got a great deal, er no you told me porkies. So agree to continue. Still more hours eventually get out of there with literally fumes in the tank. How difficult to put say half a tank in on a £50k vehicle & it keeps the Client on side. Not difficult.So gets car home eventually after the Facebook claim by them, yes have these wonderful alloy wheel gaitors fitted when you pick the car up, while you wait, 2 hopes in reality. Same as car not even polished in advance, didn't even have a front number plate on so had to wait for it to come back from their workshop before going home. Service interval stalk just falls out when you touch it, can't tell me it hadn't dropped out b4 & they hadn't been aware. Car says it's not in neutral when it is, permanently. Aftersales answer was, did u pay cash or finance?, obviously cash, oh just claim on warranty you have just brought! er no, you fix it. Sat Nav doesn't work at all. Yet within seconds of leaving dealers get sms saying please give us great reviews etc. So no response back from message left day after purchase. Then told will be contacted about issues. 3 days later ask again as no contact. Ask again next day about sat nav. No response for 4 days. Left messages with other people, no response. Send final chance to aftersales & female Director who send sms back saying I'm 'tittle tattling', er no I'm being factual and how dare you! Finally after much insistence get a date 4 them to collect car to do the work after Workshop (ws) manager gives me the oh I was off ploy. Then says I'll call you tomorrow, never did. I chased him again. He is told I'm not overly impressed with their customer service, he assures me it won't happen again. Yeah right. So wait for V5, 3 weeks after purchase sends message to Director, who says she'll pass it on. Turns out they've done NOTHING with the V5, still in old owners name on his private plate sat in someones desk somewhere! Other lady admits this. So by now for insurance purposes we've had a tracker fitted & our insurance are waiting for confirmation of fitting certificate. But we had told the installers to put it in new plate number to save messing about. So insurance won't accept it & threaten to void policy for not sending proof. Also car not covered for theft as you haven't proven car has tracker. All because Junction 17 are happy to take your money but after that you are clearly on your own. Judging by some of the other reviews it seems it isn't just me then. So says they need to do it online & its done instantly by DVLA after checking with DVLA. No too difficult for the part time admin lady who is now MIA for 5 days. Was told by WS manager I'd get a price for some painting I wanted done when car was collected, nope, didn't happen. Call him and told I'll call you later today, nope, didn't happen. Call next day, nope no price. Finally get price. After them having car 6 days now calls for update as should've only taken a week at most as WS assured me parts were ordered already. No response. No response next day either when leave a message on WS's mobile phone saying I wasn't happy again. In interim sends Director email warning her I'm rejecting vehicle as this is getting ridiculous now. Gets WS manager on phone to me, being aggressive, argumentative etc saying he was off again today & yesterday, wow some job he has. But couldn't pass on a message or know an update at all. Reckons Director moaning at him.Then challenges me to try to reject! Now done clowns as per email.