The BMW 1 Series is pretty nice, I've been enjoying it, and the customer service was good. I can give it 5 out of 5.

This was the first car I have ever got, I was super excited about getting it and since purchase I have drove in it pretty much everyday. I went for a Audi A1 and couldn't be more pleased. It was Ben who helped me throughout the sale, he explained everything well and very quick to respond and answer questions I had. I would give my experience a 4/5 only because there was about a week delay from the original collection date due to the car getting a service and MOT. Apart from that everything else went well and when I did go to collect the car it was all ready for me.

My new Mercedes A-Class has been fine, no problems whatsoever. Ben is a fantastic guy, he helped me through the process and did a very good job.

What stood out to me at the dealership was the wide range of cars they had available. I thought Connor, the salesman who I dealt with, was good, and I have not had any problems with the Range Rover Evoque since the purchase.

Things I asked Aiden to do were not done, it cost me £100 to remove a very dark tint. The window regulator failed but the garage sorted it. I had to drive 90 miles again because the heated rear window wasn’t working. The vent in the back was broken and that cost me £ 80 and the front tyres were down to the cord and the car had not been serviced. Not the bosses fault but fix what the AA advised Kind regards John

I had the BMW delivered to me and the communication on whatsapp was really smooth. I have some issue with it but I took it back to the Motortrust UK and they fixed it. It would have been a 5 if there was no issue originally.

Absolutely fantastic service. Chad went above and beyond to help. He made sure everything was in order and up to scratch before leaving the forecourt. Would 100% recommend MotorTrust Lancaster

3, I would of gave more if I didn't have problems with the car as in a faulty battery and the parking sensors not working (which still dont work), I gave the 3 because of nathan and how professional he was to get things sorted for me and keeping me up to date until the sale purchase happened

5

I’m getting on well with the Mercedes. I was impressed with the AA service that came to do the 128-point check and if I had any problems, they got a guy on site which would try sort it out. The only problem I have is with the auto shine however the young salesman Nathan was willing to help.