90% Reviews
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95% Recommend
to friend


1,251 reviews from our car dealer reviews community
Leave a review for MotorTrust UK Garstang
Leave a review

1,251 reviews from our car dealer reviews community

Leave a review for MotorTrust UK Garstang
Leave a review
"agentfourty7"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a car from MP Motors since I did not want to go to big names over local businesses. However, I am utterly disappointed and wouldn't recommend it to others. I have purchased a Peugeot for a decent sum of money. In less than a month, I developed all sort of faults - squeaking breaks, stuff gearbox, electric failures for steering and navigation. On contacting MP Motors' I was very helpfully told it was just a squeaking break because while driving I might have caused dirt accumulation and it was sent out to their affiliated garage for a clean. After a day at garage and break cleaning, things have only gone further downhill. The breaks did not squeak for an entire 12 hours! But then the squeaks got worse, control of brakes on any speed over 45 mph worsened too - making it very risky for my motorway commute. The gearbox got worse and wouldn't shift from 4th to 5th gear on motorways. This was getting dangerous and I contacted MP Motors again. Again, a clean and oiling by the same garage. Again, everything fine and dandy for a whole 12-14 hours. Then everything returned, this time only to have failed steering wheel electric control, followed by failed navigation electrics. Again, contacted MP Motors, was told electrics aren't covered and I should look into sorting it out myself. After explaining issues, they offered to look at it. I also discussed my issue with breaks and gearbox again (face to face for the 4th time!) and this time was told if I pay for new break pads, that will sort the problem. However, it was also insisted that these break pads are brand new and should easily last another year. But the only solution I was told is change them. So it isn't broken, but change it, pay for it - no guarantee this can be fixed. It has not even been a quarter of the year since my purchase and all I have got is a mis-sold faulty product with a lipstick on it. The car wasn't fit to be on road due to break, gearbox and steering issues but was still sold without any of this being even mentioned at the point of sell. MP Motors still insist everything is fine and all these fall within normality of car purchases. I am certain, they don't. I have also been in touch with trading standards regarding sell of this faulty product. Both my insurer and trading standards think this car is dangerous to be on motorways not only for me, but for other road users. If you are buying anything from MP Motors, please make sure you don't just go by what's being told, but think of what's not being told and definitely don't believe your test drives. I am very disappointed to have fallen for such business malpractices and being treated so unfairly as a customer. Neither Tony nor Nigel have managed to sort this problem out other than just get my breaks cleaned and washed at an affiliated garage! The journeys to the garage and MP Motors since I purchased this car from them have cost me nearly £100 in fuel with 12 miles each way to travel and come back with nada! If you are looking for decent after sales support and genuine sales, please look elsewhere.

+7 Found this review helpful

michael porter from Dealership in response to agentfourty7

hello dk ,ive had the car checked 3 times by various garages and no faults where found,i phoned you and said bring the car back to me direct so I can personally drive it .which you haven't .....ive even said to you to take it to a garage off your own choice so you can have a independent inspection ... the car in question is a peoguot 207 with 80000 miles on the clock and 9 years off age .like you've said the transaction from 5th to 4th gear is not as as smooth as you would off liked.. you state on your review you've spent 100 pound on fuel costs considering your only 6 miles away and been my garage 4 times totalling 48 miles .. nothing really adds up really .. IN LAYMON TERMS YOUR EXPECTING A LOT FOR YOUR MONEY WHOS TELLING A FEW PORKIES .IM THE MOST GENUINE DEALER IN THE REGION WHO WOULD DO ANYTHING FOR ANYONE..BUT SOME PEOPLE YOU JUST CANT DO ENOUGH FOR .... GOOD LUCK ON YOUR SEARCH REGARDS MIKE PORTER

"GordyB"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from MP Motors and after discussing with their manager Nigel, they rectified the issues we had noted. Superb after sales service and great communication throughout. We are very happy with MP Motors.

+1 Found this review helpful

Andrew seed from Dealership in response to GordyB

Gordy Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

"Pauline"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased my car in May. I had been going to the MP Motors every week to test drive different cars. After a month I thought Lee the sales man would get fed up with me but he was very patient and wanted to make sure I found the right car that suited me, We picked up the new car which was all clean and shiny and the front wheels had been refurbished and looked like new. We were very pleased the service and our new car.Thank you Lee for all your help.!!!! Pauline x

+0 Found this review helpful

Andrew seed from Dealership in response to Pauline

Pauline Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

"Victoria Wallace"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a car through MP Motors. I found all of the staff to be very friendly, and helpful. My main contact was Tony, he answered all questions that I had, and was true to his word with the description of the car. He arranged the car to be delivered to my house as I live over three hours away, and allowed me to test drive it before finalising the outstanding payment. Chris the driver was again a real asset to the team. I was extremely happy with the level of professionalism conducted from start till finish, and would highly recommend them to anyone considering buying a car with them. Thank you for an easy pleasant transaction.

+0 Found this review helpful

Andrew seed from Dealership in response to Victoria Wallace

Victoria Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

"Jo"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

MP Motirs provide an excellent service. They allowed us to take our time choosing a vehicle, no high pressure sales techniques here! They answered all our questions and were very helpful in advising the best car to suit our needs. When we went to collect the car it was ready and gleaming from a full valet. Cannot fault the service, people or prices at all! We will be recommending to all our friends!

+1 Found this review helpful

Andrew seed from Dealership in response to Jo

Jo Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

"Linda"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I rang MP motors asking if I could reserve a car because I live a 3 hour drive from the showroom. I spoke to Lee, who was very helpful. I paid £100 to reserve the car as I couldn't get to the showroom for almost a week. What a lovely polite man Lee is, so easy to speak to and deal with. We arrived the following Thursaday and the car was reading and waiting for me to test run. It was spotless and exactly as described. I deceided to test run a few other cars whilst I was there as there were so many to choose from. I took another car for a test run but was so impressed with the first car I didn't test any others out. I went ahead and purchased it. All the paper work was done whilst I went for some lunch. I drove the new car home through some horrendous weather and all was fine. Many thanks Lee for all your help. I will certainly be recommending you to all my friends. A top company to deal with. Oh and you get a nice cup of coffee!!!

+1 Found this review helpful

Andrew seed from Dealership in response to Linda

Linda Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

"Dean Shaw"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'd just like to say mp motor company is absolutely first class from the first phone call to getting the keys for my car a special mention to Greg (salesman) it was like talking to one of my mates no pressure invited down to test drive he just give me the keys he didn't even get in with me and said go on there you go absolutely top draw make I wouldn't hesitate to recommend them to anyone thnx again

+1 Found this review helpful

Andrew seed from Dealership in response to Dean Shaw

Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

"Emma"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently purchased our new car and cannot thank Tony enough for all his help and assistance! Cannot comment on them resolving any issues as its only been a few days since we collected it but it's a lovely car, as described and very clean! They certainly pride themselves in providing what so far appear to be good quality cars! Fingers crossed! Thanks Tony you have been a star!

+1 Found this review helpful

Andrew seed from Dealership in response to Emma

Emma Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

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"5 stars"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

MP Motor Company were very good. They were very efficient, they sorted out the deal very quickly. The car was clean when they handed it over to me and the salesman excellent and knew what he was doing. I would certainly recommend them and use them again in the future.

Reviewer has confirmed their email address

+1 Found this review helpful

Andrew seed from Dealership in response to 5 stars

John Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Derek Brown"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've just completed a 700 mile round trip to purchase a car from MP Motor Co. I first saw the car on their webiste and rang to talk about it. I dealt with Lee Potterton and was immediately impressed with his courtesy and professionalism. Nothing was too much trouble and we basically completed the deal over the phone, to my complete satisfaction and subject to me actually viewing and testing the car. Because of holidays, both mine and Lee's, I paid a small retaining deposit and was guaranteed that the car would be held for me, as it was for some 2-3 weeks. When I finally got to the garage, I was really impressed. A huge choice of very well presented, well priced cars and, again, nothing was too much trouble for Lee or any of the others at the garage. The car was exactly as described and in fantastic condition. None of the "missing" bits of paperwork as with other dealers, no pressure, no problems. Just excellent customer service, as you would hope for but don't very often experience. Drove away a very happy bunny, and would readily recommend both MP Motor Co and Lee Potterton to anybody looking to buy a good car. Excellent to deal with. Thank you.

Reviewer has confirmed their email address

+0 Found this review helpful

Andrew seed from Dealership in response to Derek Brown

Thank you for your review, we pride ourselves on 5 star customer service and your review helps us maintain this, We hope you enjoy your car and hope to see you again. MP Motor Company

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Dealership Information

Welcome to MotorTrust UK Garstang

From humble beginnings as a small used car dealer in Bolton, MotorTrust UK Garstang has grown to probably the biggest independent used car dealership in Lancashire. Based in purpose-built showrooms at Brock on the outskirts of Preston, we have over 350 used cars, vans and pick-ups on display and available for sale.

Our Stock - Your Choice

We pride ourselves on supplying quality late plate, low mileage vehicles, including all makes and models, manual, automatics, hatchbacks, saloons, MPVs and 4x4 vehicles, in diesel and petrol variants. We have a great selection of Prestige and Performance cars in stock with marques such as Mercedes, BMW, Jaguar and Lexus available to view in our showroom. 4x4s and pick ups are always in demand with our customers, so you will find models available and on show from Land Rover, Mitsubishi, Jeep and Volkswagen.

Prepped to High Standards

Every vehicle we offer is fully HPI/ mileage checked, fully valeted and prepared to the highest standard. We can also offer competitive finance packages and comprehensive warranties to suit your requirements.

Competitive Pricing - Great Value

Our prices are monitored daily by the buying team to ensure we offer the lowest prices possible, supplying vehicles to customers across the UK, because of this we have a high turnover of vehicles; achieved by working on a lower profit margin than our competitors. This ensures our customers are able to buy good quality vehicles, at less than the average market price! Compare our prices, like-for-like with other big motor retailers, you will be hard-pressed to find a better deal, but don't take our word for it, come and have a look for yourselves!

No Pressure - Advice When You need it

As a family business, we are proud to offer all our guests a friendly and honest environment with no pressure selling, in which you can choose your next car from over 350 vehicles in stock with complete confidence. We are sure you'll find a great car and get a great deal. Don't take our word for it take a look at our customer reviews and testimonials.

Enjoy a Visit

We are situated on the A6 in Brock, Preston, and are in easy reach of Preston, Blackburn, Blackpool, Lancaster and Morecambe, in fact from anywhere in Lancashire, the Lakes or North Yorkshire. We are two minutes from Barton Grange Garden Centre, so why not pop down for a relaxing day out? And if you buy a car from us you can drive away or we'll deliver it to your door, ask for details.

We look forward to seeing you soon, if you have any questions in the meantime please don't hesitate to get in touch.

MP Motor Company Ltd T/A MotorTrust UK Garstang is authorised and regulated by the Financial Conduct Authority

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2007

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1251 reviews4.8 out of 5 stars — Rated Excellent
Excellent
1051
Very Good
169
Average
17
Poor
2
Terrible
5

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    Contact Information

    Address

    MotorTrust UK Garstang
    Garstang Road
    Preston
    PR3 0RB

    Get in touch

    01995 918 859
    https://www.motortrustuk-garstang.co.uk

    Opening times
    Mon 09: 00 - 19:00
    Tue 09: 00 - 19:00
    Wed 09: 00 - 19:00
    Thu 09: 00 - 19:00
    Fri 09: 00 - 19:00
    Sat 09: 00 - 18:00
    Sun 10:30 - 17:00

    Dealership Statistics

    95%
    Would recommend this dealer to family and friends
    90%
    Percent of reviews responded to by this dealer

    Additional Information About MotorTrust UK Garstang

    Company Formed: 2007
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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