Peter H, October 2025
"Delivered on time"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Car was delivered on time, the wheel did get curbed but they offered to sort this for me. The buying process was really simple, good communication throughout, can't complain.
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Aftersales from Essex Prestige in response to Delivered on time
Hi Peter, Thank you for your review! We’re glad to hear your car was delivered on time and that the buying process was simple and straightforward. We’re happy we could offer a solution for the wheel and appreciate your kind words about our communication. Enjoy your new car!
Sharabeel S, October 2025
"Car is fine"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Everything regarding my new car is fine. I am really pleased with it and have not had any issues. However, I feel there is some room for improvement in a few areas of the buying process. There was a lack of transparency about a few things, which could definitely put people off buying from here, and there was just poor communication. The process to get the car took longer because of this. Everything was sorted in the end, but it could have been avoided with some better organisation.
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Aftersales from Essex Prestige in response to Car is fine
Hi Sharabeel, Thank you for your feedback and for sharing your experience. We’re glad to hear you’re pleased with your new car and that everything has been running smoothly. We also appreciate your honesty regarding the buying process and communication—we’ll take your comments on board to improve our organisation and transparency for future customers. We truly value your input and hope to provide an even better experience next time.
Mohammed I, September 2025
"Very good service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I found them on Autotrader because I was looking for a specific Mercedes - the car has been absolutely fine so far, no issues. Very good service from them.
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Aftersales from Essex Prestige in response to Very good service
Hi Mohammed, Thank you so much for your review! We’re delighted to hear that your Mercedes is running smoothly and that you had a positive experience with our team. We truly appreciate your kind words and support!
Victoria B, September 2025
"Naz was awesome!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
5 Naz was awesome. Very thorough and answers all of my questions even the silly ones! I would highly recommend him and Essex prestige
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Aftersales from Essex Prestige in response to Naz was awesome!
Hi Victoria, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Naz was able to make your experience thorough and enjoyable, and that he answered all your questions. Your recommendation means a lot to us, and we truly appreciate your support!
Andre N, September 2025
"All good"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The purchasing experience was all good, but I got pulled over on the first day because the front windows were too dark. Also it appears the ad blu sensor is faulty as it isn't working. Everything was fine apart from the issues I've had with the car.
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Aftersales from Essex Prestige in response to All good
Thank you for your feedback. We’re glad to hear that the purchasing experience went smoothly. We’re sorry to hear about the issues you’ve experienced with the car, Please don’t hesitate to contact us if you need any assistance with the issues.
Paul O, September 2025
"Mercedes E Class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Great sales
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Aftersales from Essex Prestige in response to Mercedes E Class
Hi Paul, Thank you for your kind words! We’re thrilled you had a great experience with our sales team and hope you’re enjoying your Mercedes E-Class. We’re always here if you need anything in the future!
Matthew S, September 2025
"Ford S Max"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
It was a really good experience to be fair. There was an issue with the car - the battery died on the drive I had to replace it and I'm waiting on the money back. from them.
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Aftersales from Essex Prestige in response to Ford S Max
Hi Matthew, Thank you for sharing your experience. We’re glad to hear you had a good overall experience, and we sincerely apologise for the battery issue, we appreciate your patience while we get this resolved. We look forward to helping you in the future.
Adem N, September 2025
"5/5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Everything was 5/5 and very nice team
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Aftersales from Essex Prestige in response to 5/5
Hi Adem, Thank you so much for your kind words! We’re thrilled you had a 5-star experience and that our team made such a positive impression. It was a pleasure helping you, and we’re always here if you need anything in the future.
Christopher L, September 2025
"Customer service was great"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I've had a couple of issues with the car so I'll be calling Essex Prestige shortly. The customer service was great on the day though. Happy to give 4 stars.
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Aftersales from Essex Prestige in response to Customer service was great
Hi Christopher. Thank you for your feedback and for highlighting our customer service! We’re sorry to hear about the issues with your car and appreciate you reaching out. Our team at Essex Prestige will be ready to assist you and get everything sorted as quickly as possible. We value your support and your 4-star rating!
Julie B, September 2025
"Really helpful"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The lads there were great, really helpful. It's a good car I'm happy. I'll give them 5 stars.
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Aftersales from Essex Prestige in response to Really helpful
Hi Julie, Thank you so much for your kind words! We’re thrilled to hear you’re happy with your car and that our team could help make the experience a great one. Enjoy your new ride, and we’re always here if you need anything in the future!
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