16% Reviews
replied to
38% Recommend
to friend


49 reviews from our car dealer reviews community
Leave a review for Keywise Cars Ltd
Leave a review

49 reviews from our car dealer reviews community

Leave a review for Keywise Cars Ltd
Leave a review
"1 star for Kyle b "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well you certainly had me covered and keywise. I don't know wether to thank you or quite frankly write this review. I would give zero stars. don't worry though as they have us covered

+24 Found this review helpful

Big Pete in response to 1 star for Kyle b

Did they cover you on youre 3 month warranty which is generous in all fairness, 5 star service for me as the whole rear end suffered from Scottish rust and now I have a car that is scrap. They had me covered 🤣

"bunch of lying scammers AVOID"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can I say other than to urge people NOT TO BUY FROM KEYWISE CARS, I unfortunately had the experience of buying from these monkeys and upon test drive of my VXR low speed rumble only to be told ah we will look at that for you. Drove the car upon collection a week later guess what..... rumble still there and was told that this is normal hmmmmmm ok!! not an expert here but took there word for it. few days later coolant leak and my air con didn't work and this noise was getting louder, OK so they fixed the air con and coolant leak and another test drive to show my concerns with the mechanic of the noise, I am sure the guy was deaf he didn't seem to hear it. GUESS WHAT HAPPENED FEW MONTHS LATER?????? GEARBOX BLEW UP, it was the 1st and second motion shaft bearings so when I confronted the slimy manager, I was told that he was not willing to help me because I complained to the finance company about the interest rate I was charged, AGAIN something which should have been made clear to me upon collection but all I got was click here click here and your done where was my adequate explanation of my agreement set out my the FCA wasn't provided one was I!! All I can say to everyone who is looking to buy a car, DONT BUY FROM THESE IDIOTS!! READ THE REVIEWS, THAT TELLS THE STORY (Keywise cars are also known for inputting FALSE REVIEWS)!!! !FACT

+14 Found this review helpful

Keywise Cars Ltd from Keywise Cars Ltd in response to bunch of lying scammers AVOID

Hi Mr W, Thank you for taking time to review us. From memory this being the 09 reg VXR. I think we can both agree that this is incorrect and this sale was from 2016. The end decision was in fact from the finance company with the rejection of the complaint. This was due to the miles you covered in the car and the time you had been in possession of the car. All of our customers opting for finance are given ample time to make an informed decision, We have no control over how the finance companies score a customer. We have always taken FCA regulations seriously and follow legislations in line with the FCA handbook. We go further with this and assure the staff are SAF trained. I know this was not the outcome you wanted at the time and sorry again for that. We wish you the best with the future Keywise Cars Ltd

"AFTERSALES SERVICE DISGUSTING"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having purchased a car from Keywise Cars Ltd, the first time of driving the car 2 days later the head gasket went, leaving me stranded on the A30 in the early hours of the morning. Car returned, no offers of looking at any others & eventually (2 weeks down the line) after threat of the relevant ombudsman all money returned, however due to where I live it meant I had to spend extra days off work as I missed my flight home & also searching for a replacement vehicle elsewhere, requested some kind of compensation from them regarding this & the fact that the car had a full tank of fuel & nothing, no response to any correspondence, absolutely disgusted at the aftersales service, wouldn't recommend to anyone.

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+21 Found this review helpful
"Nissan juke 2015"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am disgusted the way I was lied to by Keywise cars, I bought off of them in 2021 a Nissan Juke 2015 diesel within two weeks the turbo blew up in a big amount of smoke, I had the turbo replaced under warranty, but when I picked up the repaired car I asked the salesman about particulate filter, because of how much oil had passed through it, and was reassured they had washed it out, it was the thing to do?? I was told. Imagine I put the car in for its yearly MOT and it failed on emissions due to a blocked particulate filter costing over £500 pounds, and you guessed it when I told the mechanic what they had said about washing out the filter he just laughed, so I phoned up Nissan Exeter only to be told they always advise changing the particulate filter when the turbo blows, So here I am today £500 pounds poorer, I have sent Keywise Cars at least four complaints using there complaints page and not one answer has been received, I am expecting I am gonna take a drive up there soon, I would think long and hard about buying a car off of them

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+15 Found this review helpful
"Avoid avoid avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased a car 2 months ago to find out it has a mileage discrepancy now the car has de-valued and they aren’t bothered. Then they offer me less money to sell it back than other garages . Wish I had never seen keywise cars . “Avoid”

+16 Found this review helpful
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"Margaret J"
3.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Not a good experience. Disinterested staff, very little customer care and there have been several problems with the car, minor but annoying. I was told the car would be serviced before I picked it up and it wasn't, I wasn't given any walk through the car's controls and I was left to sort a problem with the payment not going through properly, while the two staff members were off playing games on a computer. At no time was I given as much as a cup of coffee. Sadly, I won't be using them again.

Reviewer has confirmed their email address

+14 Found this review helpful

Keywise Cars Ltd from Keywise Cars Ltd in response to Margaret J

Hi there Margaret, We are very disappointed & confused to find that you are unhappy with the service you received. On the day of collection there was an issue with your payment as you are aware this was not an issue our end it was in fact an issue with your bank. When you had difficulties making the payment we did offer you to our waiting room where the coffee is served. As agreed the service was carried out on your vehicle so we cannot understand why you believe this has not been carried out. If you would like to discuss this further you can contact us by email kyleberks@keywisecarsltd.co.uk 01392 860070 Many thanks, Keywise

"Fantastic rusty car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to put my purchased keywise car golf in for an mot and it failed more than meghan markle rust in the sills rust in the boot just rust everywhere it also failed on emmisions.

+20 Found this review helpful
"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Amazing service! I brought my first car from Keywise last July and my experience was stress free. I had gone to other dealers and felt pressured into what car was right for me. They did not pressure me what so ever and let me make my own decision. Since then I have had no faults with my car and will definitely be back there to buy my second!!!

Reviewer has confirmed their email address

+14 Found this review helpful
"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a car from keywise recently and the whole process was quick and easy. They have fantastic customer service and were always on hand to help through the process of financing. Definitely recommend!

Reviewer has confirmed their email address

+20 Found this review helpful
"Never again "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car online, 9 weeks later my brakes went ping and the pedal went to the floor, I took it to my local garage and it was found the brake pipes had rusted right out in two sections and the amount of corrosion found under the car and bulk head was shocking.

+12 Found this review helpful

Keywise Cars Ltd from Keywise Cars Ltd in response to Never again

Good Afternoon Sid, Thank you for taking time to review us. We are very sorry that you are not happy with your car that you purchased from us. Could you please contact me by telephone or email so i can look into this for you, 01392 860070 kyleberks@keywisecarsltd.co.uk

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Dealership Information

Keywise Cars Ltd is an Independent dealership that is based in Exeter. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Independent Dealership

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Ratings
49 reviews2.8 out of 5 stars — Rated Average
Excellent
18
Very Good
4
Average
2
Poor
9
Terrible
16

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  • Contact Information

    Address

    Keywise Cars Ltd
    Speedway Garage
    Exeter
    EX5 4DY

    Get in touch

    01392 860070
    http://www.keywisecarsltd.co.uk

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    Dealership Statistics

    38%
    Would recommend this dealer to family and friends
    16%
    Percent of reviews responded to by this dealer

    Additional Information About Keywise Cars Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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