Gary, January 2021
"Not interested after been paid for car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
We bought a 10 month old Ford Focus with only 260 miles on it and straight away when braking it was making a thumping noise from rear brakes, spoke to sales guy who assured us he would get service to contact us 3 weeks on still no contact so we got it booked it ourself, only to be told this is how the ford focus with electric hand brake is and they are all the same, i insisted it can be felt through the brake pedal, and its my opinion that because the car had been stood 10 months before we bought it the discs had rusted badly so we are now having to take it to another ford Garage to sort it out only left 1 star as i cant leave none
Reviewer has confirmed their email address
+4 Found this review helpful
Matt from T C Harrison Ford Derby in response to Not interested after been paid for car
Thanks for taking the time to review TC Harrison and I am sorry we didn't meet your expectations on this occasion. Please send more details of your review to digital@tchgroup.co.uk.
Robert R, October 2020
"Great Car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Purchased a car from T C Harrison on 13.10.2020. Richard was my contact and handled everything very professionally and efficently . I would recommend a visit to this car salesroom if you are looking to purchase. I know if I require a car in the future I will be going back.
+0 Found this review helpful
David S, November 2018
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Bought my second vehicle from this TC Harrison Ford branch in Derby. Dan Harper handled everything smoothly and efficiently. Will definite be returning next time.
Reviewer has confirmed their email address
+0 Found this review helpful
Anon, January 2018
"Very poor after sales service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified
Very poor customer after sales service, which was only resolved 6 weeks later after writing to head office. I have since returned this car and bought another from a different Ford dealership. I would not recommend buying from TCHarrison, Ford. It has been a costly, frustrating and time wasting experience dealing with a dealership, who don't care about customers after they have received your money!
+3 Found this review helpful
Matt from T C Harrison Ford Derby in response to Very poor after sales service
Thanks for taking the time to review TC Harrison and I am sorry we didn't meet your expectations on this occasion. Please send more details of your review to digital@tchgroup.co.uk.
David N, October 2015
"T C Harrison in derby"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
T C Harrison Ford in Derby were spot on, there has been a few wee bits and pieces needed doing to the car but nothing major, overall I'm satisfied with the dealership and the car.
Reviewer has confirmed their email address
+0 Found this review helpful
Adrian H, July 2015
"no need to chase them for information"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
T C Harrison Group Derby were very good at giving me information that I needed and very forthcoming with this, no need to chase them. They knew the car (which was a Peugeot) and the process well and made sure I knew what I needed to know. The car has been faultless and I would recommend them definitely.
Reviewer has confirmed their email address
+0 Found this review helpful
J W, October 2014
"jon"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently
I bought my car from there x lease site when I got home found there was no mot or service book in the car pack phoned numerous times now and still nearly six months later still not got them .
Reviewer has confirmed their email address
+1 Found this review helpful
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