5 Very good customer service

It’s all going well, better than I expected it’s all great! I just needed a new car as my old car was a business car. I was looking for a specific Maserati and there is only two or three in the country and Essex Prestige had one of those fairly low milage so yeah, all good. Very organised, the salesman was very good. San his name was. very good communication a couple times a day. I would give five stars. Also, the delivery was really good.

The Range Rover is wicked, it's lovely! Essex Prestige were quite good with their communication to be fair they were pretty decent with that!

My Mercedes is lovely! The customer service was ten ten can’t complain haha. Essex Prestige had the car I liked. All good, Five stars!

Car has been sound, not had any issues it just isn't powerful enough for me. But the service from the dealership was spot on all went well, didn't have any problems. Would rate the service a 5 but the car itself I am gonna swap out for a different one just based on personal preference.

The Tesla is perfect, coming to the end of the lease on our car and with the circumstances changing we thought it would be a good time to get a new car. I haven't received the V5 yet, I've had a confirmation email that it has been submitted but just waiting on the DVLA. We went to go pick up the car as its only half an hour round the corner from me. The car was clean all good. Essex Prestige dealt with everything so quickly. Really nice quick and easy. It was perfect customer service.

The Audi is a good car, but there was a couple of things when I discussed with Naz he said that it was setup for satnav but it wasn't, and I had to buy all the activation codes & SD card. I’ve been asking Kelly for the MOT certificate, but I haven't had a response yet. The car is a good car, once I'd seen it, I had a look and everything seemed fine, the issues came after. It’s a decent car just the fact of the customer care as soon as its purchased.

Essex Prestige had the Ford that we liked, everything is going great. Very good customer service, I will say that when I called it seemed really busy and you could hear other conversations in the background and stopping the conversation to talk. Other than that no problems, the gentleman that we dealt with he was excellent.

The Volkswagen is good. The logbook came today but I am just waiting on the centre hubs to be delivered as I called up, and they said they are being delivered but haven't come yet. I’ve had a Volkswagen before and it’s a handy vehicle, so I got it again. The only thing they could’ve done was prepare the car before I got there, when I got there the car wasn't ready so I had to go home, that said they did deliver next day.

I've been driving the Tesla for a few weeks and its fine. I did call up a couple of days after to ask about the mileage the car was doing and I was told I would hear back, but unfortauntly I never heard anything. I had to charge it for 25 minutes when I drove to London, but around town its perfect, charging it at home is cheaper! To be honest I got my last car off them and everything was perfect, this time around the customer service was okay but could of been a little better. As when I got there the car wasn't ready and they had to do some work on it, so the aftercare could've also been a little better - other than that the car has perfect to be fair.