Adnan A, June 2026
"Handover was fantastic "
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Been alright with the car but I did get an engine management light on in first week but it hasn’t come back on since. Still not got the V5 but I am chasing it. This is my third car we have bought as a family from Phantom. Car was the right spec I wanted. Everything went well on the day, payment went through quickly. Chelsea did the handover which was fantastic, everything explained.
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Alexander S, June 2026
"Wife loves it "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The Mini Cooper from Phantom is fab, my wife loves it! My overall experience down at the dealership was really really good, the car itself was good value for money. The only reason I’ve not given a five is because there’s always room for improvement!
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Fiona from Phantom Motor Company in response to Wife loves it
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with Phantom Motor Company. Providing excellent customer service and quality vehicles is at the heart of everything we do, so it's fantastic to know we met your expectations.
Your feedback means a great deal to the entire team, and we truly appreciate your support.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Michael C, June 2026
"AUDI A3"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I traded my van in and was getting prices so was on phone to them quite abit. I thought they were spot on with the prices. Longin was absolutely spot on. All went smooth, quick.
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Fiona from Phantom Motor Company in response to AUDI A3
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with Phantom Motor Company. Providing excellent customer service and quality vehicles is at the heart of everything we do, so it's fantastic to know we met your expectations.
Your feedback means a great deal to the entire team, and we truly appreciate your support.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Sam B, June 2026
"Jack and Aaron were fantastic"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I always drive Audi but I saw this BMW and I loved the colour so I went for it. The salesman Jack was great. He always replied to me instantly when I need information, very accommodating with time. Made me feel great and I got a good deal. I had the car delivered and Aaron was fantastic on the handover. Showed me everything, took me through things in the car. Absolutely fantastic car.
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Fiona from Phantom Motor Company in response to Jack and Aaron were fantastic
Hi Sam,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that your new BMW caught your eye and that you're so pleased with both the vehicle and the overall experience.
It's wonderful to hear that Jack provided excellent service throughout the purchase process, keeping communication prompt and accommodating your needs every step of the way. We're also pleased that Aaron made the handover experience just as memorable, taking the time to walk you through the vehicle and ensure you felt comfortable with all of its features.
We'll be sure to pass your kind words on to both Jack and Aaron. They'll be delighted to know they helped make your experience such a positive one.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new BMW and hope to welcome you back again in the future.
Kind regards,
The Phantom Motor Company Team
Amy H, June 2026
"Experience on the day was good"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
All good with the car. I found the dealership on Autotrader and knew what I wanted so went there. However, Phantom are sending some bits out which didn’t come with the car at the time. My experience on the day was good. The salesman was really nice, helpful, answered questions. The car was sold as described. Process was quick, about an hour and I drove away.
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Jack G, June 2026
"Audi RS5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I went to Phantom Motor Company as they had the car I was after. This was my first time using them. Ellis was really good. He was responsive on messages, helped get things to me on time, nice lad. The atmosphere was really good, bit of a buzz, cars they have are really nice. I was there for a few hours, test drive, did paperwork. I would return if the right car was with them in the future.
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Fiona from Phantom Motor Company in response to Audi RS5
Hi Jack,
Thank you for taking the time to leave such a great review.
We're delighted to hear that you found the Audi RS5 you were looking for with us and that your first experience with Phantom Motor Company was such a positive one.
It's fantastic to hear that Ellis looked after you throughout the process, keeping communication responsive and ensuring everything was delivered on time. We'll be sure to pass your kind words on to him.
We're also pleased that you enjoyed the atmosphere at the dealership and appreciated the range of vehicles we have on display. Buying a car should be an exciting experience, and it's great to know you felt that buzz during your visit.
Thank you for choosing Phantom Motor Company. We hope you continue to enjoy your Audi RS5 and look forward to welcoming you back should the right car catch your eye in the future.
Kind regards,
The Phantom Motor Company Team
Lennie C, June 2026
"Well organised"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Absolutely perfect. I’ve not used them before, the car is what they said it was. Minted, nice car to drive, everything seems to be good with it. I saw the dealers website and did a bit of investigating and they seemed one of the better ones. On the day, well organised. They took my car in, checked it out and then two hours I was out the place. Done and dusted. Everything was arranged over the phone for me to turn up and drive away. No complaints, no hassle. Ellis was the guy I dealt with, everything was cool, very knowledgeable guy, it went according to plan.
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Fiona from Phantom Motor Company in response to Well organised
Hi Lennie,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear that your experience with Phantom Motor Company was absolutely perfect and that the vehicle lived up to your expectations. It's great to know that after doing your research, you felt confident choosing us and that the car was exactly as described.
We're particularly pleased that the entire process was well organised and hassle-free, from arranging everything over the phone to completing your part exchange and driving away on the day. Making the buying process as smooth and straightforward as possible is exactly what we strive for.
We'll be sure to pass your kind words on to Ellis. He'll be delighted to hear that his knowledge and support helped ensure everything went according to plan.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new car and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Chris B, June 2026
"Audi TT"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Matt was the salesman who we spoke to whilst buying the Audi TT, and he was good all the way through the conversation. He wasn't there when we collected the car, but the handover was still good.
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Fiona from Phantom Motor Company in response to Audi TT
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with Phantom Motor Company. Providing excellent customer service and quality vehicles is at the heart of everything we do, so it's fantastic to know we met your expectations.
Your feedback means a great deal to the entire team, and we truly appreciate your support.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Steve B, June 2026
"Quite smooth and friendly staff!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
We haven’t driven the Jeep much, but it was a lovely drive. There was an issue that has been resolved and the support during the process was great! The deal itself was quite smooth and the staff were friendly. We’re looking forward to driving the car when our current lease ends!
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Fiona from Phantom Motor Company in response to Quite smooth and friendly staff!
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with Phantom Motor Company. Providing excellent customer service and quality vehicles is at the heart of everything we do, so it's fantastic to know we met your expectations.
Your feedback means a great deal to the entire team, and we truly appreciate your support.
Thank you for choosing Phantom Motor Company. We wish you many happy miles in your new vehicle and look forward to welcoming you back in the future.
Kind regards,
The Phantom Motor Company Team
Lisa E, June 2026
"No issues with this dealership"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Saw the MG advertised on Auto trader and sent an enquiry with a response the next day. Communication was good. Alistair looked after me. On the test drive we agreed it would be cleaned before collection. On collection the car wasn’t clean enough and Alistair took the car back in a few days later to get fully valeted which he should have picked up prior to collection but apart from that, my experience felt quite personable, no issues with them.
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Fiona from Phantom Motor Company in response to No issues with this dealership
Hi Lisa,
Thank you for taking the time to leave us your feedback.
We're delighted to hear that you had a positive experience with Phantom Motor Company and that Alistair looked after you throughout the process. It's great to know that communication was good and that your experience felt personal and straightforward.
We also appreciate your honest comments regarding the vehicle preparation. While we're sorry that the car wasn't presented to the standard expected at collection, we're pleased that Alistair was able to quickly arrange for the vehicle to be returned and fully valeted to put things right.
Feedback like yours is invaluable as it helps us continue to improve our processes and ensure every vehicle is prepared to the highest standard before collection.
Thank you for choosing Phantom Motor Company. We hope you're enjoying your MG and wish you many happy miles ahead.
Kind regards,
The Phantom Motor Company Team
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