We came across VR EPS while looking for a specific car on autotrader, on the day we were due to collect we phoned up prior and they were aware of the pick up time, however when we got there we had to wait a few hours as there was only around 2 months left on the MOT so that was getting done for us. It was a bit inconvenient and we were worried that it would come back potentially failed. Luckily everything was okay, I just think some better organisation would have made this better process. Everything else was fine, the car was as advertised and we haven't had any problems over the past couple of months we have had it. Nick was a pleasure to deal he was as helpful as he good be. So that is why overall I would give a 4.

5

I dealt with Sam, Ellie and Nick during my time at VR EPS. The process was seamless, nothing was too much for all 3 of them, they went above and beyond. I had a few requests of stuff I wanted doing and they fortfilled everything I asked. Some garages as soon as you say you want a car they add pressure to buy and that wasn't the case here, they worked on my timescale, let me place the deposit and then didn't rush me to pick it up. It was flexible and the aftercare is some of the best I have ever received, I couldn't fault them. Brilliant service from start to finish.

I would rate my experience as 5. Very good service from start to finish. Thanks

I recently bought a car from VR (EPS) Warrington Ltd, and the whole experience was smooth and stress-free from start to finish. Nick is very professional, transparent and genuinely helpful throughout the process. They kept me updated at every step, arranged a fresh MOT and service before handover, and made sure the car was fully prepared when I arrived. The collection was seamless, and they were patient with all my questions. The car itself is in excellent condition, exactly as described, and I drove it back to Bristol without any issues. Overall, I’m really happy with the purchase and would definitely recommend them to anyone looking for a quality used car and great customer service

Straightforward process, there was no drama it couldn't have been easier. Rob was very helpful and the car was immaculately cleaned which I really appreciated so thank you.

Glen was really helpful and it was a pleasure dealing with him the whole experience was hassle free compared to my last purchase from another dealer would happily purchase my next vehicle from them again if the right car was available!

Was very easy and smooth for the purchase and pick up of the car nick done a great job. The car is also excellent great condition no problems drives well and overall a great car. Nick was really good with it all and even checking in afterwards and still answering any questions I had after the purchase which I found really helpful and good as you don't normally get that thanks again.

Rob was great, couldn't have done more for me, very smooth transaction. I am having an issue with the car but it is out of my 30 day cover with VR EPS with the dealership so I have got it booked in next week and then hopefully it will be warranty covered. Other than that I am pleased with the vehicle and thankful for all of Robs help.

We did have a few issues however VR EPS have now sorted them all out, we did have to chase a few times however I feel this is pretty standard with most dealerships and everything else went well with them. We saw the car online and just went to view, when we arrived we were told it was appointment only, however since we were already there, they took us to view and have a walk around which was appreciated and then it went from there. We are pleased with the car and that everything was sorted without hassle.