junction17 from Junction 17 Cars Grantham in response to Very very friendly

Hi Olga, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you found the team very friendly and that there was no pressure from the staff during your visit. That relaxed approach is exactly what we aim for. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Good Communication

Hi Thomas, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you found our communication good and the team friendly and organised throughout your experience. We also appreciate your honest 4/5 rating — if there’s anything we can improve to make it a 5 next time, please don’t hesitate to let us know. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Thank you for the professionalism

Hi Danut, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you were satisfied with your vehicle purchase and that you found our team professional throughout the process, particularly while any issues were being addressed. It’s good to know you felt supported and that everything was handled appropriately in line with the agreement. We really appreciate your five-star rating and kind words. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to 5

Hi Carol, Thank you for your feedback — we really appreciate your five-star rating. We’re pleased to hear you’re happy with your experience. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Good communication throughout

Hi Andrew, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you found the team good to deal with and that you were kept informed throughout the process. It’s also great to know the issue with the car was resolved for you, even at additional cost to us, and that everything has now been put right. We really appreciate your 4.5-star rating and your intention to return in the future. If you need anything in the meantime, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Fantastic service and car

Hi Jessica, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you absolutely love your Abarth 595 and that overall you’re really pleased with the car. It’s also great to know you had a fantastic experience with our team and felt well supported, with everything handled in a relaxed, pressure-free way. We do note your comments regarding tyres, battery and servicing. While we understand some of this can be wear and tear, we appreciate you highlighting it and are pleased to hear that any support you needed was dealt with and everything was sorted for you. If there’s anything you need going forward, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junctino17 from Junction 17 Cars Grantham in response to 5 stars

Hi Marvin, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you were very pleased with the car and the service, and that it was presented spotlessly and looking like new on collection. That’s exactly the standard we aim for. If you need anything in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Good customer service

Hi Jamie, Thank you for your feedback — we really appreciate you taking the time to share it. We’re pleased to hear you’re happy with the car overall and that you found the team member you dealt with helpful, professional, and friendly. We’ll be sure to pass your kind comments on to him. We do note your comments regarding the service light coming on shortly after purchase. We’re sorry for the inconvenience this caused and understand the frustration of needing to arrange and pay for a service so soon. Your feedback will be reviewed internally so we can look at how this can be better managed in future. If there’s anything further you need, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction 17 from Junction 17 Cars Grantham in response to Absolutely loving the Ford Mustang

Hi Kavita, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you chose Junction 17 because you wanted a dealership you could trust and that you were 100% satisfied with the process. It’s also great to know the paperwork was straightforward and that you’re absolutely loving your Ford Mustang. We do note your comment regarding wanting a bit more detail about the vehicle. That’s helpful feedback and will be shared with the team so we can improve the level of information provided at handover and during discussions. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17

junction17 from Junction 17 Cars Grantham in response to Ford Focus ST is brilliant

Hi Ben, Thank you for your feedback — we really appreciate you taking the time to share it. We’re delighted to hear you had such a positive experience and that your little one enjoyed being able to sit in the cars — it’s great to know our team made him feel welcome too. It’s also fantastic to hear you’re really enjoying your Ford Focus ST and finding it quick and brilliant to drive. If there’s anything you need in the future, please don’t hesitate to get in touch. Kind regards, The Team at Junction 17