This is the worst dealership I have ever encountered. Do not believe anything they say on their website about quality checks etc, the car I bought was awful. It was so bad that I rejected it and thankfully got my money back. I’m still about a £1000 out of pocket and they refuse to compensate in any form. Seriously avoid these!

I bought a DS 4 earlier this year (2023), and had a disastrous experience. Faults started becoming apparent in a couple of days, culminating in a series of in-car alerts 10 days later when at 70mph on the motorway, showing me faults with the ESC, ABS brakes, parking brake and others too quick for me to read, with various fault lights appearing on the instrument panel. I reported these to the dealer who agreed to pay me to have a fault disagnosis performed at an independent local service centre. I did that the following day, and the diagnosis showed countless major faults, making the vehicle in their opinion unsafe to drive and unrepairable. I exercised my right under the Consumer Rights Act 2015 for a full refund from the dealership, plus consequential costs. They reluctantly agreed, and paid partial refunds over a period of weeks, but they prevaricated every which they could with delays, lies and feigned ignorance to avoid refunding me the full amount. I ended up opening an official claim through the county courts following which they promptly paid me what I was owed, A thoroughly horrible experience throughout.

Worst experience I think you could ever encounter. Bought a car outright from them as we had been speaking to them beforehand for a while back and forth. Everything seem to be legit and fine, but I was completely wrong! After being met by a man named Paul who has assured me the car had been fully serviced before buying and seemed fine I took for a test drive. When driving it I see a light come up saying needs a service, he assured me it was just because it was just done so hadn’t been changed on the dashboard. Went in the back and sorted it, it come off. He seemed to know exactly what he was talking about so believed him. Anyway went through with the sale and then him and his colleague went on to say about selling my car that I had as it was run down and sell to them for parts. He didn’t come up with a good enough price but had said to me about we buy any car was up the road and was a good service so to go there. Talked a great game and just made you feel you were in safe hands, so I did this. I sold my car that same day as I bought the one off them. I drive home (baring in mind I love 2.5 hours away) and after 30 miles the engine overheated, I pulled up at a garage and see that my coolant was empty. So I bought some coolant and thought that should be it, I was a bit surprised as I thought surely this should of been done before buying the car from a trusted company but I tried to let it slide. Drove another 6 miles and the coolant had completely emptied and I broke down! Dragged it into a services station and the company was shut. Luckily I had AA so I called them. Took them 5 hours to get out to me at this point it was early hours in the morning and they had told me the head gasket had gone and there was no way that wouldn’t of come up on their service records. He basically said I had been mugged off and taken for granted. So once they was open I had to deal with the after sales team. Pheobe who is the manager is the most incompetent person I think i have ever spoken to. She promised a full refund back and all the money I had spent on parking to keep it at the services but still have not received a penny. This was the 15th July. The lies she has told has been unreal and I am taking them to trading standards