Jade C, March 2026
"Best experience I have had "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Cartime's customer service was brilliant! It was such a quick and easy process everything just went through so smoothly and it was the easiest car I have bought on finance so far. Mohammed was brilliant honestly, he made everything so much easier for me. He even planned when I was going to go in to have a test dive, everything was just brilliant. Overall it was mainly just when I went into the dealership and I was seeing all the positive experiences everyone else was having it was just so nice to see and it was so busy too so they must be doing something right for everyone to be there on a Sunday.
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Aftersales from Cartime Burnley in response to Best experience I have had
Hi Jade,
Thank you for such a positive review - we really appreciate you taking the time to share your experience. We are so pleased to hear that you found the process quick and easy and it's the easiest car you have brought on finance so far - this is just what we aim for! It's lovely to hear that Mohammed looked after you and we will be sure to pass these kind words onto him. Thank you for choosing Cartime!
Mitchel, March 2026
"Easy to contact "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
I liked the specification of the Renault from Cartime so I went with them. I was impressed with how they were able to resolve any disagreements or conflict. On top of that, I also admired how easy it was to get in contact with them.
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Aftersales from Cartime Burnley in response to Easy to contact
Thanks so much Mitchel! We are so pleased to hear that the specification of the Renault stood out to you and that you chose Cartime. We are also so pleased to hear that you found it easy to get in touch with us - clear and accessible communication is really important to us so it's lovely to hear this. Thank you for your review and enjoy your new Renault!
Joseph L, March 2026
"My experience was very good!"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
To be honest my misses was buying a car at the same time, so it made sense to go to Cartime. But my experience was very good, the follow up to be fair has been a little lacklustre, I have a chip in the windscreen, and I haven’t heard anything from them, but I do need to follow up myself but in terms of service when I was there and stuff it was pretty good. The gentleman was a really nice guy quite keen and had all the information that we needed 4 stars, but I am sure they will fix it for me.
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Aftersales from Cartime Burnley in response to My experience was very good!
Hi Joseph,
Thank you for taking the time to give us some feedback on your experience - this means a lot to us. We apologise for any inconveniences caused by the issues you have had - if any issues are still ongoing please don't hesitate to get in touch and we will be happy to help you get these resolved. It's lovely to hear that the salesman looked after you and we will be sure to pass this feedback onto the team. Thank you for choosing Cartime and we hope to see you again.
Samanta O, March 2026
"Great "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The Audi A1 has been perfectly fine, and the salesman I dealt with on the day was great.
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John G, March 2026
"Honest and not pushy at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The Skoda Kodiaq itself is absolutely fantastic. I’m really pleased with it. The customer service was brilliant as well. Kane, who I dealt with, was honest and not pushy at all. That really stood out to me. would definitely recommend them.
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Aftersales from Cartime Burnley in response to Honest and not pushy at all
Hi John,
Thank you for taking the time to leave a review - we really appreciate it. It's great to hear that you are enjoying your Skoda Kodiaq! We are so happy to hear that the customer service was brilliant and that Kane in particular looked after you - we will be sure to pass this kind feedback onto him. Thank you for choosing Cartime and we hope to see you again.
Natalia, March 2026
"Enjoying the Hyundai Tucson"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
We recently purchased a Hyundai Tucson, it was mainly my wife's choice, as she liked the colour and model of the car. I'd say the buying experience was okay. There were a few issues along the way. At the start, the salesperson was helpful, but when I said I wanted to go away and think about it, I felt the salesperson was less welcoming after this. I was also told a £100 reservation fee would be taken, but £250 was charged without being explained, as I initially paid by credit card and then had to arrange another payment, which took about a week to sort out. Based on this and the fact we like and are enjoying the car, it would be 3 stars.
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Aftersales from Cartime Burnley in response to Enjoying the Hyundai Tucson
Thank you Natalia for taking the time to share this feedback - it really helps us to improve. We are pleased to hear that you are enjoying the Hyundai Tucson and that the colour and model were just what you were after. However we are genuinely sorry to hear about the parts of your experience which didn't meet your expectations. If there is any ongoing issues with anything please don't hesitate to get in touch and a member of the team will be more than happy to help. Thank you for your custom!
Ashleigh C, February 2026
"Good price. None pushy salesman. "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Good price. None pushy salesman.
Marked the score down as I had an issue with payment which was stressful. And then obtaining tax for the vehicle was not easy. Then finally I had sent 2 emails after sales just to ask about the V5 and no one ever replied to me.
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Aftersales from Cartime Burnley in response to Good price. None pushy salesman.
Thank you Ashleigh. We are so glad that you were pleased with the service you received - we will be sure to pass this feedback onto the team. We are sorry for any inconveniences which have been caused by these issues - if these are still ongoing please don't hesitate to get in touch. It's great to know that you were happy with the prices of the cars. Thank you for choosing Cartime and we hope to see you again
Sien, February 2026
"great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
Great customer service, friendly and honest
Answered all my questions I had and did not pressurize me so allowed me to think about my choices without feeling rushed
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Aftersales from Cartime Burnley in response to great customer service
Thanks so much Sien! It's so lovely to hear that you found our customer service to be friendly and honest - this is exactly what we aim for and we will be sure to pass the positive feedback onto the team, Thank you and we hope to see you again in the future.
Connor, February 2026
"Good price "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
The Volkswagen is sound. I looked around and I found it had a good price for the miles and spec. When it came to the buying process however, I had to pay an extra 1500 quid without me knowing about it.
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Aftersales from Cartime Burnley in response to Good price
Hi Connor,
Thank you for taking the time to leave a review, we are so glad to hear that you are enjoying your new Volkswagen. It's great that we had the perfect car you were looking for. Thanks for choosing Cartime and we hope to see you again in the future,
Aisha J, February 2026
"I had a great experience thanks I'd rate it a 4"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer invited to submit review
A decent priced car with good service history, I came from London to collect it. I researched CarTime and it had really good reviews on Google. Happy with the service by the customer service agent. The car has been great for the past two months I've had it.
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Aftersales from Cartime Burnley in response to I had a great experience thanks I'd rate it a 4
Hi Aisha,
Thank you so much for your review. We are so glad you are enjoying your new car. It's lovely to hear that you were pleased with the customer service you received and we will be sure to pass this feedback onto the team. Thank you for your custom and we hope to welcome you back in the future,
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