Nothing but praise for this dealership, there was a small problem with the car before delivery, it was fixed, but it took longer then expected, so they wavered the delivery charge, i saved £150
SAM HORNE from Mangoletsi in response to Have had a great experience
⭐⭐⭐⭐ Bryan, thank you for taking the time to share your experience with us. It's great to hear that despite the small issue before delivery taking a little longer than expected to resolve, you were so positive about your overall experience. We're pleased the problem was put right and that waiving the £150 delivery charge helped make up for the additional wait. As a family-owned and family-run business, hearing that you had “nothing but praise” for Mangoletsi means a great deal to our team and senior management. Thank you for choosing Mangoletsi and for your feedback.
Warning do not buy from Mangoletsi, the sales people lie to you about the car you are buying, the after sales is shocking, I was charged for warranty covered issues! my emails ignored! my phone calls not returned! refunds promised then not delivered! Over 2 years dealing with this shambles I will never return. I have evidence of all of the above plus loads more (too much to mention here) if they reply to this review it will probably be more lies.
Reviewer has confirmed their email address
SAM HORNE from Mangoletsi in response to Avoid this dealer
Andy, although some time has passed since you left this review, we didn't want to leave your comments unacknowledged. We're disappointed to read about the experience you've described. Given the concerns you've raised, we would like the opportunity to understand what happened and look into the history properly. Unfortunately, from the information available within the review, we haven't been able to confidently identify the relevant vehicle or transaction. If you would be willing to contact us with your vehicle registration or further details, our management team will be happy to review the circumstances. Thank you for bringing your concerns to our attention.
Purchased a year old car and got home from collecting the car and I have already had issues with the car and needs fixing and the preparation of the car was also very poor
Reviewer has confirmed their email address
Sam Horne from Mangoletsi in response to Very dissatisfied
Andy, we appreciate that some considerable time has passed since you left this review, but we didn't want to leave your feedback unacknowledged. We're disappointed to read that you experienced an issue so soon after collecting your car and that you weren't happy with the standard of preparation. Unfortunately, due to the time that has passed and the limited information available within the review, we haven't been able to confidently identify your vehicle or purchase on our system. If there are any matters from your original purchase that remain unresolved, please contact our management team with your vehicle registration and we'll be happy to look into the history for you. Thank you for your feedback.
Six weeks or so after buying a Giulia, the clear-coat came off the front bumper and bonnet during the car's first wash (with a sponge). Mangoletsi say that because it survived being pressure-washed by them, it is nothing to do with them and that they don't cover paintwork under warranty. No theory presented as to what might have happened for the clear-coat to become friable between then and now.
Reviewer has confirmed their email address
sam horne from Mangoletsi in response to Paintwork
Hugh, thank you for taking the time to leave your feedback. We're pleased to see from your ratings that you were happy with the knowledge of our team, the presentation of your Giulia and the overall value of your purchase. We do, however, recognise from your comments and your rating for resolving issues that you were disappointed with the way the subsequent paintwork concern was handled. We appreciate your feedback and understand why this part of your experience left you frustrated. Your comments have been taken on board and will be shared with the relevant team. Thank you for choosing Mangoletsi, and we hope you're continuing to enjoy your Giulia.
Purchased my car Mercedes GLC 300 from these Cowboys on 15th January, cost me a pretty penny or two, the car wasn’t up to scratch on collection, no attention given to detail , dirty windows inside , carpets dirty, aluminium window trim stained, engine bay filthy and I’ve just recently found a boot edge dent. The key was missing to the wheel lock nuts as well. Found out these issues once home after a couple of days of checking more closely. No preparation, checking or attention to detail was given to my car, if I hadn’t already sold my other car and got a train from chester to pick it up I would have asked for my money back however I have now resolved the issues my self at my own cost. The after sales manager Martin Scott is a complete waste of space, sent him my complaints and he didn’t follow up his words to resolve my issues, totally fobbed me off and didn’t reply to my telephone calls. The team appear to like sending you on a runaround. Avoid this salesroom, they are just a bunch of clowns who like to take your money and not provide you with any after sales care. The owner would be advised to really check up and scrutinise his employees as they are giving his business a really bad name, he probably hasn’t read all the other reviews or has he? Guess we’ll never know. How do they sleep at night? Please look elsewhere for your next car! Very disgruntled customer!!
Reviewer has confirmed their email address
SAM HORNE from Mangoletsi in response to Cowboys & Clowns
Bobby, we appreciate that a considerable amount of time has passed since you left this review, but we didn't want to leave your comments unacknowledged. We're disappointed to read that the preparation of your Mercedes GLC 300 did not meet the standard you expected when you collected it. We can understand your frustration, particularly after making the journey to collect your new car. Given the time that has passed, we don't want to speculate about the circumstances surrounding your purchase or the communication that followed. However, your comments regarding the vehicle preparation and aftersales experience have been noted. Thank you for taking the time to share your feedback, and we're sorry that your experience left you with this impression of Mangoletsi.
Avoid this garage, they are not a friendly family business like they make out they are. Enquired about a car and spoke to Adrian, who was all friendly. I asked if there was any movement on price and he said maybe and give me a call back within an hour. Follow his failure to call back, I chased him he said there was no movement of the price, infact he then increased the price of the car. Avoid this garage.
Reviewer has confirmed their email address
SAM HORNE from Mangoletsi in response to Not the friendly family business
Richard, while some time has now passed since you posted this review, we still wanted to take a moment to acknowledge your comments. We're disappointed that your experience during your enquiry left you with this impression of Mangoletsi. As a family-owned and family-run business, providing a friendly and straightforward experience is genuinely important to us, regardless of whether someone ultimately chooses to purchase a vehicle. We appreciate that on this occasion your experience didn't reflect that, and your feedback regarding the communication you received has been noted. Thank you for taking the time to share your comments.
I just purchased a Jeep Renegade and had the pleasure of dealing with Joseph McCormack. From the initial enquiry, Joseph was extremely helpful, professional, explained the whole process and furnished me with additional pictures, a personal video of every detail of my car and kept me fully informed from beginning to delivery on a distant sale purchase. The car was serviced, had a brand new m o t and a comprehensive warranty. I can't recommend Joseph and this dealer high enough. Whether you live local or any part of the UK you can trust this dealer to give you a incredible experience and the highest standards of service. They also deliver anywhere in the UK. Thank you Joseph and I will be buying from you again and recommending friends & familly. Best wishes Steve
Reviewer has confirmed their email address
SAM HORNE from Mangoletsi in response to FANTASTIC experience with my purchase.
⭐⭐⭐⭐⭐ Steve, thank you for taking the time to leave such a fantastic and detailed review. It's especially rewarding to hear how confident Joe McCormack made you feel buying your Jeep Renegade from a distance. From the additional photographs and personalised video through to keeping you informed all the way to delivery, it's clear Joe made sure you felt completely comfortable with the car without needing to be here in person. Your comments about trusting both Joe and Mangoletsi to look after customers anywhere in the UK mean a great deal to us. Even more so, hearing that you'd happily buy from Joe again and recommend him to your friends and family is one of the best compliments he and the team could receive. Thank you for putting your trust in us, Steve. We hope you're still thoroughly enjoying your Jeep Renegade and we'll look forward to helping you again when the time comes. 🚙
Purchased a Hyundai i10 for the wife's birthday .needed some jobs doing .was promised work would be done .let down on pickup day car not ready.second pick up day arrived to pick up car mirror not fixed as promised .told to take car home and they would supply courtesy car to our house .take our car away and return it when repaired.no courtesy car no phone calls no nothing .repaired the car ourselves.went down to dealership myself (waste of time phoning would just get fobbed off with excuses) lost my temper a bit told the salesman it's the worst dealership i have ever dealt with ..maybe because we were pensioners and not spending loads of money we did not count
I wouldn't wish my experience with Mangoletsi on my worst enemy. This dealership has managed to turn what should have been a joyful car ownership experience into an unending nightmare. I purchased a Fiat 500e from Mangoletsi at the end of August, and what followed has been nothing short of a horror story. I've owned the car for just over a month in total, as it has spent the majority of its time at the dealership due to repeated breakdowns. Since the first breakdown in the end of Sep, I have rarely been able to drive my car (now is mid-Nov!), as it continues to exhibit the same problem over and over again. What's truly maddening is their inability to fix the issue. Despite multiple visits and what seems like countless attempts at repair, the problem persists. It's as if they're throwing darts blindfolded, hoping to hit the mark. Well, I'm here to say that their aim is abysmal. If this wasn't frustrating enough, Mangoletsi's customer service is a train wreck. After leaving my car with them for what turned out to be a never-ending saga of breakdowns, I was repeatedly told that a courtesy car was "unavailable", even during lengthy two-week repairs. I would call them dozens of times per day, only to be met with ringing and no response. And if, by some miracle, you do manage to get through, be prepared for the runaround. They have an incredible talent for promising to "look into the case" and "call back in the afternoon." Spoiler alert: they never do. It's a never-ending cycle of frustration. In summary, Mangoletsi has turned what should have been a simple car purchase into a never-ending nightmare. If you value your sanity, time, and hard-earned money, please steer clear of this dealership. There are countless others out there that actually value their customers and provide reliable service. Mangoletsi, you should be ashamed of your complete disregard for your customers. This is an experience I wouldn't wish on anyone.
Reviewer has confirmed their email address
Tony Child in response to Extremely Disappointed – Avoid Mangolets
What a load of rubbish. I've had over a 100 cars this was the best experience l ever had. Obviously this person kicks the heads of daffodils in Spring to spoil something beautiful. Tony Child
They are not really interested in your problems caused by them. My 2020 Range Rover ran perfectly but needed a full service and one of those comparison websites came up with Mangoletsi. The day they wanted the car, so I took it only to find they could not do the service that day. They gave me a courtesy car. After the service the car drove back home 10 miles no problem but 2 days later I one to get some petrol and I stopped by a pump that was out of order. I then tried to start the car. Nothing. I got my wife to come and take me home., where I rang Mangoletsi. The immediate reaction was it cannot be our problem as we only changed the filters. This does not mean that they have not disturbed the electrics. The manager it not contactable. They will be in touch. Nothing. It is now being towed to a Range Rover garage! This will not be a cheap experience! It is now being towed to a Rover dealer!!
We, Mangoletsi, are a multi-brand dealership. Home to Alfa Romeo, Jeep, Fiat, Abarth, Suzuki and MG. You can browse all six of these brands at our impressive showroom conveniently located just outside of Knutsford town centre or a five-minute drive from the M6 junction 18 and 19. Alternatively, our team can take care of you remotely and arrange the purchase and nationwide delivery of your next car.
The mission of the Mangoletsi team is to deliver outstanding customer service by creating a transparent and enjoyable experience for all. Mangoletsi benefits from being a privately-owned dealership, enabling a personal approach to fulfilling our customer desires and needs. Satisfying customers nationwide for over 50 years, Mangoletsi offer the very best financial packages on new and used cars across all six of our brands, as well as their servicing and parts. Peruse our website for all our offers on new or used cars and don’t hesitate to give us a call or visit our showroom and enjoy a truly memorable test drive through the Cheshire countryside.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Franchise Dealership
founded in 1968
| Excellent | 37 | |
| Very Good | 2 | |
| Average | 7 | |
| Poor | 25 | |
| Terrible | 35 |
| Mon | 08.30 - 18.00 |
| Tue | 08.30 - 18.00 |
| Wed | 08.30 - 18.00 |
| Thu | 08.30 - 18.00 |
| Fri | 08.30 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 17.00 |
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