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I came to view a RS3 2016, liked it asked for a price on my car I wanted 15k was told they will only give me £13,500 due a discrepancy in service book, I accepted in the end, on the day of exchange of cars I arrived home and realised the car had a few issues, also my wife had look on the website to see if the car I PX was live, to our amazement it was at £20, 995 but reduced to just below 20k and a saving of over 1k I found that a bit of kick in teeth, also to say it had saving aswell was also a further kick in the teeth, it had only been live for a few hour hmmmm! The following day I called and mention about the issues the car was booked in and 3 out the 4 jobs solved (so I thought) the other job..a burning smell was told it will go away on its own, unfortunately it didn't and one of the other jobs they said they solved, started to happen again..in the mean time a valve on my exhust started to rattle in a certain mode..the rattle is still present to date, and also the all the brakes and discs need to be replaced at 2k for brakes and 1k for the rear back box because the valve cannot be sorted..I think its absolutely disgusting you cant even be bothered to reply to my emails after spending just over 35k for the car. Warranty company have told me the dont cover mechanical parts in the exhaust system, even tho you sold it me and said it covered all mechanical and electrical. 3k this car needs spending on it so...my advice to anyone buying from here is take a professional with you to check over with a fine tooth comb before parting with your hard earn money. Dilan I'm also still waiting for the £95 after emailing you the receipt but I guess that's not going to happen..just like I'm still waiting to hear back about the the other things. Buyers be cautious.
Absolutely amazing customer service, Dilan went above and beyond to make sure I was happy with the purchase of my T-Roc! It was my first time financing a car and he made sure to take his time explaining absolutely everything to me. I can confidently say I will be back when I want a new one. One very happy customer!
AVOID AT ALL COSTS! Not sure how this business is still running Would never recommend. They lied about so much and would say anything to take your money. If you don't believe I have all our phone conversations recored. More then HAPPY to share to anyone before you think about going here!
Appalling service. Lying through their teeth and not sticking to their promises. Avoid at any cost. Having to recover monies through the bank.
Had a really good experience with A1 Ortos when I bought my car from them last week. It is all ways a stressful experience when buying a car, but I have to say Luke was brilliant and very patient. Luke went out of is way to make sure we had the right experience from sorting out all the paperwork and contacting me at home a couple of days later to make sure the car was ok. I am really happy with the car and would definitely use A1 Ortos again. Thanks again Luke and Tom.
Luke made the whole process of buying and picking up my new Mercedes an absolute pleasure and breeze from start to finish.
After two weeks and speaking to several members of the dealer ship, ringing, being passed from one person to another, 3 promised calls back, by 3 different people, we were glad that we didn’t end buying a car from them as if this is how they rest you when your trying to buy a car from them, what would happen if something went wrong!
Avoid avoid avoid !!! Ours experience has being horrendous with this company. I have read bad reviews on here and mostly comes under the name of Jay, I believe company gives him to sell only cars with faults so they can later blame Jay for mis-selling. The 3 month warranty doesn’t exist with them , this is just a brain washing. When you inspect the car make sure you start the car yourself not the agent . We came back home to Scotland with our new car from this garage on the trailer , the next day didn’t even started. So many calls and emails to this company , even a letter to the main owner and director , they just ignored us . Until one day my partner left review. They phoned him the same day and asked to remove review. This company is worse by far. I would like to point one more thing in here. The payment. Firstly what they do is requesting people to pay by internet banking in the store. I have never done it before so find it a bit difficult , but that’s not the point . Legally you are loosing all rights as a buyer. You can’t do nothing except go to court if something goes wrong with the car. From my experience don’t waste your money or time with this garage.
Travelled 260 miles to purchase a car from A1 Ortos and we were pleasantly surprised. Dilan was very friendly, professional, he even went the extra mile to sort everything out for us, Infact he was very helpful. The overall service was great, staff friendly the car was clean and performing excellently so far. I will highly recommend A1 Ortos. Dilan you are a real asset to A1 Ortos keep up the good work. Thank you
collected my Jaguar XE S from Darren last week and I couldnt of been happier. The car was as described and in excellent condition and very well pressented when I arrieved. Everything was done over the phone and he even sent me a video of the car to help me decide. Dilan made me a lovely coffee while I waited for the finance to payout. Darren helped me set up the app for the car and paired my phone for me too. overall I couldnt reccomend them enough and if you want a Jaguar speak to Darren he is very knows them very well. Will be back for my next car. from Darren and Claire
Many years ago, a young man named Paul had a dream of owning his own car dealership and in 2008 A1 Ortos was born. After his experience in several main dealerships he learned a lot of key skills which have been refined to do things differently, the right way, the A1 Ortos way! We believe everybody should get the opportunity to buy the right vehicle, at the right price, without the old pushy sales tactics, as buying a car from us is a very special moment in your life and should be treated accordingly.
All of our staff come from a customer service background which is displayed in the real family atmosphere created. Regardless of the amount of money being spent we strive for the same professional yet friendly and comfortable buying experience for every single customer. Making sure our cars leave at the highest possible level is important to everybody at the A1 Ortos family and we make sure no corners are cut in any way, as Paul has always said 'if a job is worth doing, its worth doing properly!' After all, buying a used car with a new car feeling is a very good feeling!
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
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