thanks to all the memeber of A1 otors especially sales staff Luke who went above and beyond to alleviate the pressures of purchasing a new vehicle from finance to after care, absoloutly brilliant

Upon meeting Luke at A1Ortos I was instantly made to feel at ease, not under any pressure whatsoever and like I could open up to him about a sticky situation I’d recently found myself in. I was listened to, made to feel like an important customer receiving his full attention and it is mainly due to the service I received as to why I purchased a car from A1Ortos. Luke went out of his way to hold the Scirocco I wanted for over a week whilst I had to wait and see what my insurance company were going to do in regards to my sticky situation. Then after holding my car with a tiny deposit Luke also sorted me out a fantastic deal on finance which is easily affordable for me. Before coming to A1Ortos my experience of going test driving cars and meeting the sales people was quite stressful. But Luke at A1Ortos put my worries to rest and has provided me with such a positive experience of purchasing a second hand car that I felt compelled to write the review so others know what blinding service they will be on the receiving end of with Luke and the guys at A1Ortos. I can’t recommend them enough, just get down there and meet them and they will definitely help you out!

I purchased a car from here in May and still now, 3 months on I am having issues with this company. Firstly they say they are a "no pressure" dealer. I wasn't allowed to test drive the car until I had agreed to a trade in price for my own car. I was cornered in an office and felt so intimidated. I was not advised of the sales fee, until I asked very late on if there were any other costs. This should be advised up front. I was then heavily persuaded to put down a deposit, which I was advised would be refundable on my partner viewing the car on the following monday, and if we were both happy, I could take the car away. However. The following monday was a bank holiday. No one advised the staff on duty we were going and the car was far from ready. We drove over 120 miles to get there. 240 miles round trip. There was no apology. We were promised a decent test drive, the hung over assistant was frankly not fit for us to go far. We agreed a further date for Collection. The day before my birthday as I was working local and would be going on holiday the next day. I was assured due to their previous mix up, and the special day, the switch over would take no more than 45 minutes. It took over 3 hours. The work that was promised to be done had not been done regarding the bodywork and alloys, a 4 year old car was sent out never having had a service, despite a full service being promised. The valet was shocking and the car was filthy, no mats in it, SD card had to be posted out. Left me with 5(!!!) Miles diesel in the tank. I was then nearly in tears, i was feeling intimidated, I just wanted out, i asked for my money back and was refused. So i said let me just take the car then, as I felt like I had literally no option. So finally 3 hours later, I get in the car, and another member of staff smashed another car door into my car. He denied doing it. There has been a persistent noise on the car. Its has been identified as being a bearing. The car was not safe to drive and should not have passed its MOT. This has been reported. It has also taken 3 months to get the tax refund on my old car, tooing and froing to get what's needed. I was told it was sent off immediately but DVLA only recd it after my last complaint to the garage. There are other issues on the car. One of the tyres has a slow puncture, the warning light came on before I managed to even get to a garage to get diesel less than 1 mile down the road. The owner is rude and would never speak to us, even though there were so many issues, what should be a happy and enjoyable experience was stressful and upsetting. Broken promises. Intimidation. Old school sales techniques. Avoid.

Saw the exact car I wanted on ebay via A1 Ortos - I live 200 miles away & by chance was in the area for business so went to view car. Nice sales guy Dilon - however one alloy was scratched & scuffed clearly done in dealership & not owned upto until we pointed it out - then he gave us ages of BS excuses & I had to beg for £100 off (on ebay pics alloys all round perfect!) Also all the locking nuts of all 4 tyres corroded as acid been used to clean - perhaps these should have been changed or painted? Got the drive away 5 day insurance - excellent for £15 Ready to drive away only to find no sat nav sim card - lucky we noticed as dealership was closing - it should have been checked !? Shame no one bothered with a courtesy call a few days later as promised - customer service & a bit of courtesy would not have gone amiss !!!!!

Before picking up the car I purchased, a1 Ortos made sure it was in top condition before releasing it to us. Upon arrival and waiting for the vehicle we were supplied with great coffee in a nice waiting area of the showroom .. I could of sat there all day if I’m honest looking at the very high standard of stock they had in. I already want to go back to purchase another car. Luke looked after us during the buying process and handover and I must say a very well dressed polite and nice guy who knows what he’s doing. Other salesman in the motor industry could learn a few things from him ... overall an awesome car dealership, I’m very happy with my car thank you Luke and A1 ortos.

From the moment I spoke to jay on the phone to then meeting him he was absolutely amazing, very helpful, and answered all questions we had without hesitation, it was the easiest car purchase I’ve ever had (and there has been a few). I would without doubt purchase another car with them, the whole team were helpful and friendly and bent over backwards to make sure we left happy and I must say we certainly did, I would recommend to friends and family if there ever in the market for buying a car to nip down to you guys and have a look around. Sam

Very helpful to find my car for disabilities

I had seen a c43 at A1 Ortos whilst driving past and it looked amazing. Couple of days later went in looked at the car and bought it. I had few issues with finance side of things which I wanted to change the boss Paul had helped me sort that out. Hopefully that is sorted. Luke was helpful, Dilon was very supportive and tried getting things sorted as quick as possible. Special shout out to the boss Paul who went the extra mile and promised me that everything has been sorted with the finace and it is the way you want it. Thanks Paul for the gift much appreciated it.

Great service from the guys at A1 ortos. Will highly recommend and will be back in the future for more Purchases.

I bought a car from A1 Ortos a while back and have never gotten around to tell reviewers my story. So i went to buy a car with my parents so as we was doing the deal the trader which i think is Jay asked me where lived and i told him i live with my parents and within a second he shuck his head in disgrace at the fact that i still lived with my parents. Well the fact of the matter was at the time i was going through an injury which had made me to return home to have help with every day things. So in hindsight i would NOT recommend this dealer as the service provided was poor and very rude. Luckily the car i bought was ok but they did hide some imperfections in the paint work like a big stone chip on the bonnet and a big paint flak or stone chip on the side rear panel hid very well with polish etc.. So i have not been back since and i know of another situation in where they had some work done on a few cars with a mate of mine and it turned out that A1 Ortos didn't pay him for the work he did. But it got handled and i will it at that. Very dishonest car dealer and would not recommend. STAY AWAY.