42% Reviews
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57% Recommend
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7 reviews from our car dealer reviews community
Leave a review for Access Commercials

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7 reviews from our car dealer reviews community

Leave a review for Access Commercials
Click on the stars to start your review
"Brought van"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a nice transit van from access commercials and found out that the aftermarket reverse parking sensors were not working, I spoke to Danny who was more than happy to rectify the problem & did very promptly & professionally. Access commercials were a pleasure to deal with and I would certainly be using them again. Thanks Danny Dean Cooper D C Glass & Glazing

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+0 Found this review helpful
"Best Selection Of mercedes vans "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

So i bought 3 mercedes sprinters for my transport company off of access commercials.. The sales guys was all so helpful and gave me plenty of time to make my decision and had a great deal would shop here every time would highly recommend to anyone.

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"AVOID"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold me a van and the clutch went within 100 miles this is after them saying it had a brand new clutch. 2 weeks later the turbo blew, the windscreen started leaking and both front dampers were broken. tells me he has no staff to fix it so it went back to work until the agreed day of thursday to order the part the previous day and fix it the next. Thursday arrived and he claimed he never told me to come back and he wasnt going to fix it as it had already gone over the mileage. rude, ignorant and nasty. AVOID AVOID AVOID

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+5 Found this review helpful

William from Access Commercials in response to AVOID

As you are aware all our commercial vans are sold with a 3 month warranty or within 3000 miles, although your van had exceeded the warranty and was well over 6500 miles (which means you had drove well over 3500 miles not 100 miles as you stated ) out of good will we were willing to accommodate you as best as we could, however your verbal threatening behaviour towards our staff can not be tolerated, your review on our google webpage gives a clear indication of the verbal abuse to our staff, and I assure you they are not required or obliged to deal with any customer either face to face, over the phone or in correspondence, who is exhibiting threatening, abusive or violent behaviour.

Scott in response to AVOID

Absolute lies. The clutch went on the way from your sales yard. You initially wanted nothing to do with that until I threatened to cancel the finance agreement. The vehicle as this week hit 6000 since we got it and this is 3 weeks since I left the review so another lie from Access Commercials. I do not threaten anybody, I am a lover not a fighter but I do not take the "Blag" that you seem to pride yourself on. There was at no point anything other than threatening insults coming from you. Don't worry it is now with the courts as the Fuel filter was old and the same van broke down in Belgium last week (Apparently it had been serviced by Access commercials......... About as reliable as........ Funny I've spoken to another few people who have been ripped off by you...

"very helpful salesguys"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

great van!!! just how it was describe very happy

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+1 Found this review helpful

William from Access Commercials in response to very helpful salesguys

Many thanks for taking the time to leave us positive review,

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"VERY POOR CUSTOMER SERVICE "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We were looking at buying a Transporter van from this company and after reserving the van wanted to have an AA check done on it before we bought it and had it delivered without seeing it ourselves. (Wanted to be safe rather than sorry!) Glad we did, as we were advised by the AA that there was a fault with the odometer and not to buy the van until it was fixed. The sales man we dealt with got very stroppy with us, when we asked about it and told us that he could no longer hold the van, AND HUNG THE PHONE UP ON US! So we asked for a full refund and we left it! Glad we did as think we have dodged a bullet with this company. Money well spent on the AA check!!

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"Audi buyer! "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5 stars for the guys at Access Commercials! The Audi has been great and trouble free. I recommend them!

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William from Access Commercials in response to Audi buyer!

Many thanks Scott for your positive review we appreciate you taking the time

"Kevin Hall"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This chap at Access Commercials was unhelpful, after emailing pics of my part ex he said he would call back, after calling him twice a day for 4 days he said he hadn't had time to look at my email, he was abrupt and unhelpful, in the end I thought...Do I want to buy a van from this dealer. NO

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+3 Found this review helpful
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Dealership Information

Access Commercials is an Independent dealership that is based in Brentwood. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars, Vans, Trucks, Minibus
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3.3 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
0
Poor
0
Terrible
3

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Contact Information

Address

Access Commercials
Fell'y Farm Lincolns Lane
Pilgrims Hatch
Brentwood
Essex
CM14 5RS

Get in touch

01277 373737
http://www.accesscommercials.com

Opening times

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Dealership Statistics

57%
Would recommend this dealer to family and friends
42%
Percent of reviews responded to by this dealer

Additional Information About Access Commercials

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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