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96% Recommend
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193 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
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193 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
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"An absolute pleasure ☺️"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've never bought a car before so relied on my Dad's advice. He started looking online for something suitable locally, and made me a shortlist to go through. We visited them all but it was Andrew James that really stood out. The guys at the dealership were so lovely! Super sweet and they gave us a really warm welcome which made me feel at ease immediately. The sales process was easy with no pressure, and was just generally a pleasure!

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Aftersales from Andrew James Cars Ltd in response to An absolute pleasure ☺️

Thank you so much for your wonderful review ! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Incredibly grateful 💕"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I really can't thank James & Andrew enough. We've got a little toddler so decided to upgrade our car, and saw a VW Tiguan on AutoTrader.. The guys were just 20mins down the road, so instead of picking up the phone we just popped straight down to have a look. The car had only just came into stock, but they rallied round and got it out for us to take a look at. There were a few bits & bobs that needing refreshing, but they promised it'd be perfect for us and it absolutely was 💕 We'd planned a family holiday to Wales, so they worked their magic and had the car ready for us in under a week. I couldn't be more thankful or grateful if I tried. Five star experience - Holly x

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Aftersales from Andrew James Cars Ltd in response to Incredibly grateful 💕

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"We'll be back!!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We'll be back!!! ⭐️⭐️⭐️⭐️⭐️

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Aftersales from Andrew James Cars Ltd in response to We'll be back!!!

Hi , Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Highly rated in every aspect!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I chose Andrew James Cars based on their recent AutoTrader Highly Rated Award - They're clearly doing something right and that definitely shone throughout the entire process. Highly rated in every aspect - Cheers guys.

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Aftersales from Andrew James Cars Ltd in response to Highly rated in every aspect!!

Thank you so much for your wonderful review ! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Absolutely Smashing "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We've just completed our first family holiday down to Weymouth and back, so I thought now was as good a time as any to leave a review of the new motor! The BMW 3 Series Touring is absolutely spot on - I don't think we could've found anything better. Andy & James at the dealership were smashing. The customer service provided was excellent and they sorted any small issues immediately without us having to chase. Thanks for everything guys!

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Aftersales from Andrew James Cars Ltd in response to Absolutely Smashing

Thank you for taking the time to share your experience with us NAME. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"No-nonsense approach"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Living in a rural area and having hobbies such as shooting and off-roading means we use our LandRover's for what they were actually built for. We've owned a number of them previously but this is the first we've purchased from Andrew James. I liked their no-nonsense approach. - They're straight to the point and there's no BS. Based on my experience I'd definitely buy from these chaps again.

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Aftersales from Andrew James Cars Ltd in response to No-nonsense approach

Hi, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Highy Recommended "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm about a 2-hour round trip from the guys at Andrew James Cars, so they weren't exactly on my doorstep. I'd been looking for a specific make and model for a while, ideally either a VW or Audi as they're known for their reliability. I also wanted something with a decent sized diesel engine, so was pleasantly surprised when I spotted the perfect Audi A1 on auto trader. I read the reviews before making my enquiry and honestly, these guys lived up to my high expectations. They were very helpful and nothing was too much trouble. Happy to pass the recommendation on to others!

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Aftersales from Andrew James Cars Ltd in response to Highy Recommended

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant service,full years m.o.t.a service before delivery, a years AA membership, and a years insurance,covering any breakdown and repairs.Plus it was delivered to my door,by a lovely man called Raj,would definitely use this dealer again and recommend him.he also found a second key,that he posted to me about two weeks after by recorded delivery.

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Aftersales from Andrew James Cars Ltd in response to Brilliant

Thank you for taking the time to share your experience with us. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Great Customer Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Guy At The Dealership James Padgett, Top Lad. Very Welcoming And Was Very Understandable With Some Of The Questions I Had To Ask About My New Car. The Car Is Great & I Love It.

Aftersales from Andrew James Cars Ltd in response to Great Customer Service

Hi, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"This dealership know their stuff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Audi S7 has been performing outstandingly since I bought it recently from Andrew James Cars in Rochester. Andy really knows his stuff, and he did not try to sell me any old motor; he took the time to ask questions to find me the perfect car. I'm really pleased with my new Audi and the service from Andy.

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Aftersales from Andrew James Cars Ltd in response to This dealership know their stuff

Thank you so much for your wonderful review Gabriel! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
193 reviews4.9 out of 5 stars — Rated Excellent
Excellent
183
Very Good
9
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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