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96% Recommend
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193 reviews from our car dealer reviews community
Leave a review for Andrew James Cars Ltd
Leave a review

193 reviews from our car dealer reviews community

Leave a review for Andrew James Cars Ltd
Leave a review
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"Fast and reliable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks for making everything hassle-free and professional, from viewing and purchasing my Audi Q5 to the fast and reliable drop-off and home delivery service.

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Aftersales from Andrew James Cars Ltd in response to Fast and reliable

Thank you for taking the time to share your experience with us Lewis. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"Andy James Cars deserves 5 stars "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Highly recommended! The process was incredibly quick and efficient at Andrew James, which made the whole experience better. The sales executive was very professional, friendly, and attentive to all my needs. Andy James Cars definitely deserves 5 stars for their excellent service.

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Aftersales from Andrew James Cars Ltd in response to Andy James Cars deserves 5 stars

Hi Simon, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Trustworthy, honest dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We cannot speak highly enough of Andy. This is the third car we have purchased from him, and it certainly won't be the last. In fact, we would not consider buying a car from another dealership. Our recent purchase was for a Nissan Qashqai, and like our previous purchases, it is a reliable car that runs like clockwork. Andy's exceptional service and dedication have consistently exceeded our expectations. We highly recommend him to anyone in search of a trustworthy and pleasant car-buying experience.

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Aftersales from Andrew James Cars Ltd in response to Trustworthy, honest dealership

Thank you so much for your wonderful review Christine! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"5 star service from start to finish "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

⭐⭐⭐⭐⭐

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Aftersales from Andrew James Cars Ltd in response to 5 star service from start to finish

Thank you for taking the time to share your experience with us Harace. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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"The perfect first car for my daughter "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you to Andy; he was super helpful when I went to test drive a Fiat 500 for my daughter last week. It is a perfect little first car for her; she loves it. Thank you. It was a great service from start to finish.

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Aftersales from Andrew James Cars Ltd in response to The perfect first car for my daughter

Hi Naomi, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Restoring my faith"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having had bad luck with car dealerships in the past, credit where credit's due, Andrew James has restored my faith. Fab car, good price, and loads of positive reviews—what's not to love? I can't recommend them enough.

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Aftersales from Andrew James Cars Ltd in response to Restoring my faith

Thank you so much for your wonderful review Segun! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Moved heaven and earth "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What an incredible dealership Andrew James Cars is! From the first point of contact to the handover of my Audi, things could not have gone any smoother. The salesman was a true gentleman, and he moved heaven and earth to make sure it was a five-star service. I'm over the moon with my Audi; it is a lovely car and great fun to drive. 

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Aftersales from Andrew James Cars Ltd in response to Moved heaven and earth

Hi Iluta, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us here at Andrew James Cars Ltd. Our team works hard to provide the best service possible, and it’s rewarding to know that our efforts have helped make your visit a pleasant one. We look forward to serving you again in the future!

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"Nothing short of amazing "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Living close to Andrew James made choosing where to buy my new car an easy decision, and I'm thrilled I did! From the moment I started my research online, their glowing reviews stood out, reflecting their dedication to customer satisfaction. When I finally visited the dealership, I understood why they were so highly rated. Andrew was incredibly knowledgeable and welcoming, making the entire car-buying process smooth and enjoyable. And as for my new BMW? It's nothing short of amazing. The performance, comfort, and style exceed all my expectations. Every drive feels like a luxurious adventure. Thanks to Andrew James, I’m now the proud owner of a fantastic car that I absolutely love. If you’re considering a new vehicle, look no further than Andrew James. They truly deliver excellence!

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Aftersales from Andrew James Cars Ltd in response to Nothing short of amazing

Thank you so much for your wonderful review Alex! We’re thrilled to hear that you had such a positive experience. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations. We appreciate your feedback and look forward to continuing to serve you in the future. Safe travels!

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"Would do it all again in a heartbeat "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Andy, my main point of contact at Andrew James Cars, was fantastic from beginning to end. He was friendly, knowledgeable, and, most importantly, did not make me feel under pressure or rushed into making a decision. This approach was a refreshing change from previous car-buying experiences, where salespeople often used high-pressure tactics. Andy provided me with detailed information about the BMW I was interested in, patiently answering all my questions. He highlighted the car’s features, its history, and the benefits it offered. I was encouraged to take the car for a good test drive. This allowed me to make my own impression of the vehicle. Back at the dealership, I felt confident in my decision to make the purchase. Driving away in my new BMW, I felt a sense of satisfaction and excitement. The car was everything I had hoped for, and the customer service from Andrew James Cars was first-class. The long trip was certainly worth it, and I would do it all again in a heartbeat if I had to. 

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Aftersales from Andrew James Cars Ltd in response to Would do it all again in a heartbeat

Thank you for taking the time to share your experience with us Paul. We appreciate your honest feedback and are glad to hear that your visit to us here at Andrew James Cars Ltd met your expectations. We’re always looking for ways to improve and your review helps us do just that. We hope to provide you with an even better experience on your next visit!

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Reviewer has successfully provided either proof of ID or proof of purchase
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"Over the moon with my Kia "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After browsing online, I came across Andrew James Cars, which had some fantastic options available. The Kia Picanto caught my eye and seemed perfect for me. The entire process of getting the car was remarkably easy, and the staff at Andrew James Cars were fantastic throughout the entire process. Their professionalism and assistance made the experience smooth and enjoyable.

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James from Andrew James Cars Ltd in response to Over the moon with my Kia

Thank you Evelyn for your feedback. It was a pleasure assisting you with your new vehicle. We hope to see you again in the future.

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Dealership Information

Welcome to Andrew James Cars Ltd

Used cars in Rochester, Kent

Here at Andrew James Cars we believe buying a car should be an enjoyable process, you should not feel pressure.

Which is why we let our cars do the talking - simply book an appointment with us, come and get the keys, and we will leave you to view the car without a pushy salesman over your shoulder!

We'll just put the kettle on, and if you require any assistance or advice, our combined experience of over 40 years in the car industry will be sure to steer you in the right direction.

We do not charge any admin fees, there are no hidden surprises with us before you buy.

We do not try and sell you additional products you really do not need or want - just fantastic cars at competitive prices, award winning warranties, and flexible finance packages to suit all credit scores.

We look forward to seeing you soon!

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2017

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
193 reviews4.9 out of 5 stars — Rated Excellent
Excellent
183
Very Good
9
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Andrew James Cars Ltd
    Nuralite Industrial Estate Canal Road
    Rochester
    Kent
    ME3 7JA

    Get in touch

    01474 878850
    https://www.aj-cars.co.uk/

    Opening times
    Mon 09:30 - 17:00 (BY APPT)
    Tue 09:30 - 17:00 (BY APPT)
    Wed 09:30 - 17:00 (BY APPT)
    Thu 09:30 - 17:00 (BY APPT)
    Fri 09:30 - 17:00 (BY APPT)
    Sat 09:30 - 17:00 (BY APPT)
    Sun 11:00 - 16:00 (BY APPT)

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    100%
    Percent of reviews responded to by this dealer

    Additional Information About Andrew James Cars Ltd

    Company Formed: 2017
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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