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We bought a 7 year old car from Arena cars last December for around £7500. It came with a 1 month warrantee. They did mention that we could purchase longer warrantee but then said "actually you probably wouldn't want to drive the car all the way here and that you can get warrantee from other places". I drove the car for a week then went on a 2 week holiday and a few days after I returned the car started having problems. We were a few days out of warrantee. I called Arena Cars but they said sorry you're not covered, We ended up spending £2000 on the car fixing it. We are now having problems with it again only a couple of months after getting it fixed. The car keeps breaking down. It spent more time in the garage than on the road.
Tony Anderson from Arena Cars Ltd in response to Terrible
Hi There, I’m sorry you’ve had a problem with your vehicle, if you’d like to call us on 01252-323244 we will always look to help a customer out. With regards to our warranties we offer a 30 day or 1000 mile warranty whichever comes soonest, we also heavily subsidise Autoguard warranties which are available 6 or 12 months. With that warranty we would of mentioned it can be used nationwide, So if you’re not local to our dealership you can use it at a repairer nearer to home. Again sorry you’ve had a problem but please get in touch and we’ll try our best to restore happiness to owning the car.
Alex Gover in response to Terrible
I had a very similar problem that cost me £1200. Tony was very aggressive with me when I came down to Arena. According to them, every other dealer and mechanic is a liar if it means they made any kind of mistake. I asked Tony for a copy of the security footage of our meeting. He told me no but never gave a reason as to why. I am currently looking into legal action.
We were driving about looking for a new car when we came upon Arena Cars at Ash Vale. From the moment of arriving, we were put at ease and made welcome. After looking at several vehicles, we settled on a Ford Fiesta Titanium, and having discussed it with Tony and Angela, we were given a great deal in part-ex on our old car. When we arrived to pick up the new car, paperwork and all transfer details were quickly and easily sorted, even the road tax was done for us - couldn't ask for a better service, and far more personal than the main dealers, who treat you like a number, not a person
Reviewer has confirmed their email address
Tony Anderson from Arena Cars Ltd in response to Brilliant customer service
Thank you so much for the kind review and we’re glad you’re happy and enjoying the car. Kind regards the Arena Team.
Tony Anderson from Arena Cars Ltd in response to Brilliant customer service
Thank you so much for the kind review and we’re glad you’re happy and enjoying the car. Kind regards the Arena Team.
As soon as we turned up at Arena Cars for our test drive we were welcomed straightaway and I was put at ease about test driving the car .... absolutely loved the car and was rang within a few days to say my car was ready to pick up ... the pick up was really smooth and everything I asked was answered and I was even shown what everything in the car did ...... fantastic service from start to finish would definitely recommend using arena cars to anyone.
Reviewer has confirmed their email address
Tony Anderson from Arena Cars Ltd in response to Friendly and fantastic service
Thank you for your positive review it’s really appreciated. Big Thanks from all of the Arena Team
The car was absolutely immaculate, the dealership did everything they said they would. 10 out of 10 for good value. The staff took the time to listen, talk to me, rather than at me, the took my concerns into consideration. The customer service was brilliant, if I could give more than 5 stars I would. I certainly recommend using Arena Cars Ltd.
Reviewer has confirmed their email address
Tony Anderson from Arena Cars Ltd in response to exceeded expectation
Thank you for leaving us this 5 star review, apologies you didn’t get a reply when you first left it unfortunately we don’t get a notification when ones left for us. Thanks for the lovely review and hope to see you again in the future. Tony & The Arena Team
They are nice people at Arena Cars. They did everything that I needed and asked of them. More importantly what they said they would do they actually kept their promise and did it. The car is running very well right now and its been a few months that I have had it so nothing on the negative to report.
Reviewer has confirmed their email address
It stated in the paper work they couldn't actually confirm the mileage on the car which is a little disappointing as I bought the car based on the mileage
Reviewer has confirmed their email address
Tony Anderson from Arena Cars Ltd in response to Arena Cars Review
Hi There, Firstly thank you for your business, in regards to the trade descriptions act mentioned on your invoice we have to legally have it on there. Because we don’t own the used cars we sell all from new and monitor mileage up to the point of sale to you therefore we can’t say it’s genuine. However we do all checks that are available to us, we only buy cars with low previous owners, service history, we check the previous recorded mileages on the mot history recorded by the dvla and also hpi check all vehicles making sure they are all free of mileage descrepancys. I hope this satisfys your review to the mileage disclaimer we have to put on all invoices as a used car dealer. Kind Regards Arena Cars Ltd
The people working at the dealership were nice and approachable and any questions I had were all resolved. The car had not been valeted which is a bit of a shame they were going to do it but I would have had to wait longer but overall I would recommend Arena Cars as my experience was good
Reviewer has confirmed their email address
Tony Anderson from Arena Cars Ltd in response to Arena Cars Review
Thank you firstly for your business and we are truly sorry we ran out of time to get it fully valeted before collection. If a service over runs or not we will always inform you and try and reschedule a later date to deliver you a shiny clean valeted car. Hopefully we can meet again and deliver you another car to the high standard we like too. Kind Regards Arena Cars Ltd.
A Long Established Family Business Selling Quality Used Cars. Trading Standards "Buy With Confidence" Approved. Close To: Aldershot, Ash Vale, Farnborough, Camberley.
Welcome to Arena Cars Ltd.
We have a range of second-hand cars £3000 - £50000 and stock up to 40 cars. Arena Cars Ltd is a family run business, Mother and Son, who are proud of their honest reputation that has been built up in the local area. We have been operating for 20 years. All our cars come with a MOT, service, & full pre-delivery inspection and all timing belts checked & replaced if necessary.
All cars are HPI checked and we welcome any inspection as long as it is performed by a qualified independent inspector or by such organisations such as the AA or RAC.
We also can offer an Autoguard Warranty which is valid for either 6 Months or 12 Months giving our customers complete peace of mind.
We are based in Ash Vale, which borders on Hampshire and Surrey. We are near to Aldershot, Farnborough, Camberley, Guildford, Fleet, Farnham, Bracknell, Ascot, Normandy, Reading, Sandhurst and Bordon. We are near to Junction 4 of the M3 and close to the A3.
QUALITY USED CARS WANTED. WE SETTLE FINANCE AND CAN ARRANGE FINANCE. WE SELL HPI CLEAR VEHICLES. WE TAKE CARS IN PART EXCHANGE.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 21 | |
| Very Good | 1 | |
| Average | 2 | |
| Poor | 1 | |
| Terrible | 2 |
Arena Cars Ltd
Vale Road
Aldershot
Surrey
GU12 5LN
| Mon | 09.00 - 17.00 |
| Tue | 09.00 - 17.00 |
| Wed | 09.00 - 17.00 |
| Thu | 09.00 - 17.00 |
| Fri | 09.00 - 17.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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