Absolute awful. I went to view a few cars and were advised on a couple which were in my price range. I explained about my credit and was told I would deffinatly get finance- even before they done the check! I was pushed into a test drive after I said no 3-4 times! Our so called Collegue who were assisting us wondered off for hours on end we actually spend a whole Sunday in the centre! Anyway I put a deposit down on this car which we told we HAD to put £100 when afterwards we were told £50 was ok- actually something I had paid previously. We later found out that the car was no longer suited for us for financial reasons and discussed this with the management in west brom store. They actually told me on the first occasion that my money would be refunded and taken then card details, after 5 days we hadn't received anything so I called them up as you would, they actually didn't even process the refund so I said it was fine as I know busy periods do take over, anyway another 5 days still nothing, called again same thing happening with conversation. I was them told it would deffinatly be on by the Friday. Still nothing, so again call the Monday and was told they remember speaking to me but wasn't sure what was going on. All they needed to do was check if MY refund had been processed, not hard? Anyway I call back again the Tuesday and was told no one could again sort it.. I say so there's no management? "Yes there is someone else" so this guy tells me the finance had shut at 5 and he would call me in the morning and left me a voicemail, so on that evening after work I call but you never guess what they couldn't sort it?!?! FINALLY nearly 3 weeks later I receive a receipt through the post.. Still waiting for the deposit to be put into the bank though! So yes I would NEVER EVER be coming here again, to be fobbed off by dopey staff is beyond me! Best thing is.. Management there were slagging the team off to me and my partner!!