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Due to unforeseen circumstances the car malfunctioned and needed repair.. Lee handled the situation great, booked car into garage immediately - was able to supply me with loan car and when the purchase car was unable to be repaired satisfactory there was no messing about with return of monies. Great service by the business - just a shame that it did not end with win win all round.
We all know the reputation of second hand car dealers, well we really have one here.
Alistair Drummond from ASJ Drummond Ltd in response to Unfortunately can’t give zero stars
Hi Steven ASJ Drummond Ltd is a family owned business, we take the responsibilities to our customers extremely seriously and strive to consistently provide an outstanding quality of customer care. I am unaware of any recent customer complaints and have not dealt with anyone with your name so it would be helpful if you could expand on the problems which you have encountered for us and any other other customer reading your review. During these difficult economic times the thing that sets us apart from other dealerships is the way in which we handle unforeseen problems so it would be helpful to know what issues you have experiences so that we may find a resolution or take on board constructive advice to improve customer experience. Kind Regards Alistair Drummond ASJ Drummond Ltd
I traded my car in and brought a Ford ranger. I cannot thank the staff enough. Helped me so much with everything and went out of there way to do more. Best company I've ever brought from well worth the drive. And still in contact after the sale making sure I'm happy. Over the moon great car!!
For a while my partner had been lusting after a Range Rover sport we had looked all over and realised we couldn’t find a good example for our budget until alistair rang to say we had a potential new vehicle. It was the year we wanted spec we wanted in fantastic condition and very reasonable on the price upon viewing I mentioned to lee my partner always wanted a rr sport with a big red bow after a short wait for the car to have a full service new mot and new tyres the day arrived and we were greeted with the best car we have ever owned with a big red bow on it great service would highly recommend and went the extra mile to source our car and her bow. See you when we’re ready to upgrade
Alistair Drummond from ASJ Drummond Ltd in response to Dream car
Hi Shayne Thanks for the review and glad we could assist in your purchase and hopefully we can do business again Thanks alistair
Amazing dealer. I have bought vans and cars from Alister for approximately the last 20 years. Always great service and even better vehicles. Everything sorted in one place from part ex, advice, finance etc.
Alistair Drummond from ASJ Drummond Ltd in response to Cars and vans
Hi Andy Thanks for the many years of business and hopefully we will have another 20 years Thanks alistair
Amazing car, amazing people, amazing service. Highly recommend! Alister collected new from Sheffield, sorted all the paperweight out and I was on my way within the hour I’m my shiny nee( second hand) car.. Thank you. J from Sheffield.
Alistair Drummond from ASJ Drummond Ltd in response to MV12OAU
Hi J Thanks so much for your positive feedback, we really appreciate it! Alistair Drummond
financed a car back in August (STILL advertised for sale) was the worst mistake I made! The car seemed absolutely lovely when viewing and test driving. However, came to the car being delivered and I had instant faults and nothing but problems and FALSE information. Had a “mechanic” come to my property and check the car, solved a part that wasn’t broke. The car then continued to have issues so I sent it back for further testing and repairs! Didn’t seem like they had a clue what was wrong so told them to keep the car. I never got compensated for all the messing around and money I’d spent on the car in the FEW DAYS I had it. I then found out all the information for the car given to me was INCORRECT. “1 owner” log book says 5. “No advisories” a fair few. “41,000 miles on clock” done 42,000 when I VIEWED it let alone what’s been put on since! Would never recommend ASJ Drummond.
Alistair Drummond from ASJ Drummond Ltd in response to Bad car and service
At ASJ Drummond Ltd we pride ourselves on providing an outstanding customer service, we are very sorry to hear that we did not match theses expectations on this occasion. All of our vehicles are health checked and carry a full 12 months MOT with no advisories and we would never knowingly sell a vehicle with any faults. Unfortunately the vehicle in question had an intermittent fault which could not be fixed at your home by the independent garage and needed to come into their workshop. After we collected the vehicle and the offer of a hire car had been refused you expressed a lack of confidence in your car at which point we immediately offered you a full refund. We completely understood that you had only had the car 5 days and it is important that our customers are satisfied and happy with their purchases. We set ourselves high standards and from your feedback we can see that you feel these were not met, if you would like to email us at firstname.lastname@example.org we will take the opportunity to investigate your feedback further to help us understand how we could of improved the situation for you Kind regards Alistair Drummond ASJ Drummond LTd
Mine was a long distance sale and required an element of trust from both parties. Totally justified from my point of view, car exactly as advertised. Great service from ASJ Drummond, even down to a drop off / delivery at cost. Thanks.
Alistair Drummond from ASJ Drummond Ltd in response to Very helpful
Hi Robert Thanks for the positive review and good luck in your new truck Thanks alistair
Excellent dealer, more than helpful. Kept us updated throughout the purchase of our car. Would recommend ASJ Drummond to anyone.
The service from ASJ Drummond was absolutely brilliant. I am a 65 Disabled Lady that wanted a reliable used car, with not too many miles and most of all it had to be comfortable.. Having found the car that I wanted I spoke to Leigh's dad about part exchange.. From beginning to end Leigh couldn't have been more helpful. He sorted out all of the paperwork for me and kept me informed as to what was happening. I now have my car and I am delighted with it. I would highly recommend this company if you are looking for a used car.
Derbyshire based ASJ Drummond is a family run used car dealership offering a wide variety of saloon, hatchback, estate cars and even used vans too. Their stock list includes some of the most popular brands including; Ford, Peugeot and Skoda and as well as these great cars to choose from they also provide a finance and part exchange service too.
Deals in: Cars, Vans
Manufacturers: Sells a variety of makes and models
ASJ Drummond Ltd
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