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Do not buy, bought a car 3 months ago seemed all well and good but no, it's stuck in garage now as it needs so much work. False advertising as the car turns out to have been modified which was not stated and the dealership is refusing any contact to even try resolve this issue.
We purchased a Mercedes-Benz, 200D Sport, Year 2016. The Car is a lovely car, however, the Service from the Dealership was shocking. The Car on arrival was filthy. Literally. I fully understand that it had been driven quite far, and so the outside was naturally grubby from weather and road conditions etc. However, there is NO excuse for the interior. It was grubby, dirty, clearly NOT been cleaned prior to delivery, quite simply a SHOCKING Service. We have had to pay for a Full Valet at our own expense to bring the Car to the condition it should be. The Paperwork received was missing the MOT, and the advertised Navigation System was non-existent due to the 'Navigation Software SD Card' being missing. I would not recommend this Dealer to anyone.
Alistair drummond from ASJ Drummond Ltd in response to Mercedes. Lovely Car, Poor Service
Good Morning ASJ Drummond Ltd takes its responsibilities to its customers extremely seriously and strives to offer outstanding service every time, if our customers raise any concerns we are committed to resolving issues promptly and and in a fair and transparent way. We always work with our customers in a friendly and respectful manner and prefer not to resolve issues over public forums but will address the points you have raised. After receiving your email yesterday we were surprised to hear that the interior of your vehicle was not as expected as a full valet had been conducted as per standard procedure in our pre delivery check list and photographs and videos were taken. We have been in touch with the delivery Company and they have assured us that that you did not raise any concerns with them, not did you raise any concerns with us before funds were released for the vehicle 5 hours later. I hope you can see that we would not deliver a car 180 miles for a customer to view before purchase without making sure that the vehicle had passed our stringent pre delivery checks, however as a gesture of good will we did ask for a copy of the receipt for the valet, to date this has not been provided and our email was ignored. The car was not advertised with SatNav nor is this a expected standard feature of the vehicle you purchased, with all of these models the preparation for Garmin Map Pilot is included to make a cheap upgrade should a customer wish to do so. We will always hold our hands up to any mistakes so I would like to say that if the advert did say in any form that Sat Nav was a feature of the vehicle then we will of course supply you with the upgrade at no cost to yourself, we welcome your response on this platform so that other customers reading your review can see that we are true to our word. Any concerns that you have with missing MOT certificates we apologise for and of course can send you a copy today. We hope that this addresses all of your concerns, we are a small family run business and our reputation is everything to us especially during these difficult times. We responded to your email asking for compensation straight away and we now welcome your response to let us know how you wish to proceed with this matter.
Bought in November 2020, on the way home to Buxton the car began to misfire and the engine management light came on. Rang Alistair who picked the car up on a low loader, the day after the car was returned Second to none service thanks
Viewed the car on Monday, Leigh told me he'd put a full mot and a service , left a deposit collected Wednesday with new break pads full service and everything I asked for plus a full tank of fuel, what a pleasure thanks alot Leigh
Due to unforeseen circumstances the car malfunctioned and needed repair.. Lee handled the situation great, booked car into garage immediately - was able to supply me with loan car and when the purchase car was unable to be repaired satisfactory there was no messing about with return of monies. Great service by the business - just a shame that it did not end with win win all round.
We all know the reputation of second hand car dealers, well we really have one here.
Alistair Drummond from ASJ Drummond Ltd in response to Unfortunately can’t give zero stars
Hi Steven ASJ Drummond Ltd is a family owned business, we take the responsibilities to our customers extremely seriously and strive to consistently provide an outstanding quality of customer care. I am unaware of any recent customer complaints and have not dealt with anyone with your name so it would be helpful if you could expand on the problems which you have encountered for us and any other other customer reading your review. During these difficult economic times the thing that sets us apart from other dealerships is the way in which we handle unforeseen problems so it would be helpful to know what issues you have experiences so that we may find a resolution or take on board constructive advice to improve customer experience. Kind Regards Alistair Drummond ASJ Drummond Ltd
I traded my car in and brought a Ford ranger. I cannot thank the staff enough. Helped me so much with everything and went out of there way to do more. Best company I've ever brought from well worth the drive. And still in contact after the sale making sure I'm happy. Over the moon great car!!
For a while my partner had been lusting after a Range Rover sport we had looked all over and realised we couldn’t find a good example for our budget until alistair rang to say we had a potential new vehicle. It was the year we wanted spec we wanted in fantastic condition and very reasonable on the price upon viewing I mentioned to lee my partner always wanted a rr sport with a big red bow after a short wait for the car to have a full service new mot and new tyres the day arrived and we were greeted with the best car we have ever owned with a big red bow on it great service would highly recommend and went the extra mile to source our car and her bow. See you when we’re ready to upgrade
Alistair Drummond from ASJ Drummond Ltd in response to Dream car
Hi Shayne Thanks for the review and glad we could assist in your purchase and hopefully we can do business again Thanks alistair
Amazing dealer. I have bought vans and cars from Alister for approximately the last 20 years. Always great service and even better vehicles. Everything sorted in one place from part ex, advice, finance etc.
Alistair Drummond from ASJ Drummond Ltd in response to Cars and vans
Hi Andy Thanks for the many years of business and hopefully we will have another 20 years Thanks alistair
Amazing car, amazing people, amazing service. Highly recommend! Alister collected new from Sheffield, sorted all the paperweight out and I was on my way within the hour I’m my shiny nee( second hand) car.. Thank you. J from Sheffield.
Alistair Drummond from ASJ Drummond Ltd in response to MV12OAU
Hi J Thanks so much for your positive feedback, we really appreciate it! Alistair Drummond
Derbyshire based ASJ Drummond is a family run used car dealership offering a wide variety of saloon, hatchback, estate cars and even used vans too. Their stock list includes some of the most popular brands including; Ford, Peugeot and Skoda and as well as these great cars to choose from they also provide a finance and part exchange service too.
Manufacturers: Sells a variety of makes and models
ASJ Drummond Ltd
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