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The Family Drummond experience may be old fashioned in the way they do business, but what an experience. I sent them an email about a 2014 Ford C-Max I’d been following on AutoTrader. Alistair, the father of the business, rang me to discuss the trade-in I wanted on my 2010 Volvo XC60. It was like I’d known him for years, so easy to deal with, We eventually agreed a trade-in price over the phone leaving me with a few hundred pounds to pay and I arranged to see the car the following day. It was just as described, in prime condition, I paid s small deposit and agreed to collect the car the following Saturday. Alistair said it would be MOTD and fully serviced, with any reported faults fixed before the car was released. He also promised a full 28 day guarantee to fix any reported problems with no cost to me. I texted Alistair the next day to ask if the rear windows could be tinted before I collected the car. He immediately replied with a price, but said there could be a two week delay in releasing the car. He then rang me on Sunday morning to say it was going to be done in the next few days. I then got a call from him on Monday evening at 8pm to say everything had been done and the car was ready for collecting 5 days earlier than expected. I couldn’t get to Chesterfield until the Sat, I met Alistair’s son who dealt with all the paperwork, working from a mobile office in the yard. Everything was professionally done, very quickly and efficiently and everything was done with the car as promised. The MOT revealed 2 new tyres and brakes and a light bulb needed to be fixed, all done as promised. I drove off very pleased with my purchase, the car is a dream to drive. Later that same day I had cause to contact Alistair to report a damaged door mirror, not spotted earlier. Not a major issue but a couple of emails and a phone call this morning (Sun) settled the issue, with a promise from Alistair to get it fixed. You only have to read all the good stuff people say about this family dealership, and I add my compliments to this list. I wouldn’t hesitate in the slightest in contacting them if I needed another car and I live in Pudsey near Leeds, a 110 mile round trip, which takes me around 2.5 hours there and back, I’m not the fastest driver at 76 years old. Well done you guys, you certainly show the big boys how they should operate.
Brilliant, family run company that put the customer first! Its really refreshing to come across individuals who believe in giving good old fashioned service. I have no hesitation in recommending to family and friends and will definitely use again. I wanted to clear the finance on my existing car and change to a car subscription. I had valuations from We Buy Any Car, Arnold Clark and Evens Halshaw but my neighbour suggested I give ASJ Drummond a call, as he has used them before and recommended them. Alister gave me a more than fair price, better than the others and settled the finance instantly, with no 'admin fees' or 'surcharges' for immediate processing and went out of his way to make himself available on a Sunday to view the car, and again the following week to hand the vehicle over and made sure I got home afterwards. Thank you
Purchased a BMW 2 Series through ASJ Drummond via Leigh. The overall experience was brilliant and hassle free from the start to collecting the car. The customer service was good & the car it was exactly as described/shown in the advert. Leigh & Alistair were both a pleasure to speak & deal with throughout the entire process. I would highly recommend them to both family, friends & anyone looking to purchase a vehicle. Thank you again both of you. Best regards, Chris
I was extremely impressed with Leigh at ASJ Drummond with his very down to earth no pressure nature. He made sure that everything was in order for viewing the car, and also made sure all relevant documents and so forth we’re all there too. The fact I got my dream car from him is just an added bonus, and I would happily deal with him again and recommend this dealer to other people.
Professional and efficient service. Thank you for my new car!
Bought a golf and it was a pleasure dealing with ASJ Drummond. Service was fantastic! Knew about every scrap and nick beforehand and wasn’t surprised by any additional problems when viewing the car
Bought a BMW X1 from ASJ Drummond in 2019. I dealt with a really friendly guy called Leigh, who was a really good bloke. I can honestly say the car has been a dream, Zero problems and I would definitely recommend ASJ Drummond.
Brought my bmw x1 from these no problems,excellent service would recommend asj Drummond brilliant service.
After lots of communication the salesman assured me that the bodywork was mint on the car. Drove 4hours only to find the lacquer was peeling off and the car was not as described. The salesman then lost his temper and shouted at me, locked the car and drove off. Avoid this garage like the plague. Terrible pre sales .. I would dread to think what his aftersales service would be like. He knew we were coming from far away and blatantly lied, was aggressive and Extremely rude when we pointed out the car was not as described. Then to drive off in temper is absolutely disgusting. I'm an 18 year old and he obviously thought I would buy the car no matter what the condition.
ASJ Drummond Ltd from ASJ Drummond Ltd in response to Not Happy
I have just read the review that you have left our family Company and it has shocked and saddened me. Small family businesses like ours rely on the honesty and integrity of our customers when leaving a review as comments like this can have a negative impact on our business. We always strive to provide a good customer service and one thing we do not do is lie. We have cctv recording 24 hours a day on our compound, I have reviewed the footage which can be made available. The footage shows you screaming, swearing and shouting at Leigh then putting your mum on the phone who also verbally abused him. We have a zero tolerance for abusive behaviour towards our staff and the footage shows Leigh doing exactly the right thing by refusing to sell you the vehicle and removing himself from the situation. I would also ask that you do not contact our staff via their private social media to continue the abuse.
Claire Hilton in response to Not Happy
No swearing or yelling or abuse sorry Leigh ... Yet another porky it seems. Yes I spoke to you and asked why you lied and allowed my daughter to travel so far knowing the lacquer was peeling off the paintwork of an apparently immaculate car. My question was not answered and you gave the phone back to my daughter. I could only hear you shouting in the background and my daughter was in bits after being bitterly dissappointed by the condition of the car. You snatched the keys from her and drove off in temper .. not to remove yourself from any situation at all. You may release the videos if you want. You will find that you are in the wrong and your dealings here have been misleading. At the end of the day .. you knew how far my daughter was travelling and you were dishonest in the description. You sent a walk around video ... But you did not send close up images of the flaking lacquer and scratches. That would have been a better approach since you knew they were there and my daughter could have made a decision from home rather than have the disappointment that she has. Also now being £300 out of pocket and a day wasted.
I bought a Verso, paid £200 deposit to secure it. It was in great condition. The price was very good and the mileage was only 74k. Leigh was brilliant. He did MOT on car, put a new battery and took the roof rack off as I did not want it. I am really happy with this purchase and would certainly recommend this car dealer. The car drives very nice. Thanks Leigh for everything. 👍
Derbyshire based ASJ Drummond is a family run used car dealership offering a wide variety of saloon, hatchback, estate cars and even used vans too. Their stock list includes some of the most popular brands including; Ford, Peugeot and Skoda and as well as these great cars to choose from they also provide a finance and part exchange service too.
Manufacturers: Sells a variety of makes and models
ASJ Drummond Ltd
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