Alistair drummond from ASJ Drummond Ltd in response to Mercedes. Lovely Car, Poor Service

Good Morning ASJ Drummond Ltd takes its responsibilities to its customers extremely seriously and strives to offer outstanding service every time, if our customers raise any concerns we are committed to resolving issues promptly and and in a fair and transparent way. We always work with our customers in a friendly and respectful manner and prefer not to resolve issues over public forums but will address the points you have raised. After receiving your email yesterday we were surprised to hear that the interior of your vehicle was not as expected as a full valet had been conducted as per standard procedure in our pre delivery check list and photographs and videos were taken. We have been in touch with the delivery Company and they have assured us that that you did not raise any concerns with them, not did you raise any concerns with us before funds were released for the vehicle 5 hours later. I hope you can see that we would not deliver a car 180 miles for a customer to view before purchase without making sure that the vehicle had passed our stringent pre delivery checks, however as a gesture of good will we did ask for a copy of the receipt for the valet, to date this has not been provided and our email was ignored. The car was not advertised with SatNav nor is this a expected standard feature of the vehicle you purchased, with all of these models the preparation for Garmin Map Pilot is included to make a cheap upgrade should a customer wish to do so. We will always hold our hands up to any mistakes so I would like to say that if the advert did say in any form that Sat Nav was a feature of the vehicle then we will of course supply you with the upgrade at no cost to yourself, we welcome your response on this platform so that other customers reading your review can see that we are true to our word. Any concerns that you have with missing MOT certificates we apologise for and of course can send you a copy today. We hope that this addresses all of your concerns, we are a small family run business and our reputation is everything to us especially during these difficult times. We responded to your email asking for compensation straight away and we now welcome your response to let us know how you wish to proceed with this matter.

Alistair Drummond from ASJ Drummond Ltd in response to Unfortunately can’t give zero stars

Hi Steven ASJ Drummond Ltd is a family owned business, we take the responsibilities to our customers extremely seriously and strive to consistently provide an outstanding quality of customer care. I am unaware of any recent customer complaints and have not dealt with anyone with your name so it would be helpful if you could expand on the problems which you have encountered for us and any other other customer reading your review. During these difficult economic times the thing that sets us apart from other dealerships is the way in which we handle unforeseen problems so it would be helpful to know what issues you have experiences so that we may find a resolution or take on board constructive advice to improve customer experience. Kind Regards Alistair Drummond ASJ Drummond Ltd

Alistair Drummond from ASJ Drummond Ltd in response to Dream car

Hi Shayne Thanks for the review and glad we could assist in your purchase and hopefully we can do business again Thanks alistair

Alistair Drummond from ASJ Drummond Ltd in response to Cars and vans

Hi Andy Thanks for the many years of business and hopefully we will have another 20 years Thanks alistair

Alistair Drummond from ASJ Drummond Ltd in response to MV12OAU

Hi J Thanks so much for your positive feedback, we really appreciate it! Alistair Drummond