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77 reviews from our car dealer reviews community
Leave a review for Autotrade Birmingham
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77 reviews from our car dealer reviews community

Leave a review for Autotrade Birmingham
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"Happy customer "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Jaguar XE from Autotrade Birmingham, very happy with the car, everything seems fine so far. The customer service was great. Happy with the over-all process and car.

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"After sales service is outstanding "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When I enquired about the car the dealer was very informative and helpful, they sent me a video of the car and I loved it. I went to view and agreed to buy, the dealer was not pushy or pressuring me into the sale - they left me and my wife to look around and make our decision in our own time. During the sale the staff at Autotrade Birmingham was fantastic, they got everything sorted for me, quickly and efficiently. A few days after having the car, I noticed some issues, the battery, clutch and few odd bits here and there. I contacted Autotrade and they organised to get the car back in, they have sorted absolutely everything, and rather than fixing they have replaced all parts that were damaged, I couldn't have asked for any more from them. It didn't cost me a penny, and the work that's been carried out, is to a high standard. When Ive contacted them regarding the problems, they have always been so understanding, polite and helpful. I can't fault the service at all, the sales service was brilliant and the mechanics have been great throughout too. I would confidently buy another car from Autotrade in the future. Although I've experience problems with the car, they have done everything in their power to put it right and gone above and beyond for me.

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"Fantastic customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The Mini Cooper I bought is lovely, everything seems brilliant so far and its very nice to drive. I just did a good 2.5/3 hour drive in Mini and everything seemed smooth enough, no issues at all. Nick was fantastic, the service he provided, couldn't have been better, he was helpful and friendly. The whole process was quick and easy, I would happily buy from Autotrade Birmingham again in the future.

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"Very accommodating for the customers "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Everything seems to be absolutely fine with the car I bought from Autotrade Birmingham. I did have a little issue with the rear view mirror, I went to adjust it and it completely fell off, I drove straight to Autotrade on the Saturday afternoon and they got it fixed within half an hour of being there. The dealership don't usually allow test drives to happen after half 5, but they was really accommodating and allowed me to test drive it a little later than usual. The customer service during, and after, was absolutely fantastic, went the extra mile for me. The car is prefect now, I'm enjoying driving it and I've not had any issues since, I would happily buy from them again.

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"Outstanding customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've never really bought a newish car before, so this was a whole new experience for me. I cannot fault the dealership at all. Everybody looked after me, extremely helpful and very friendly. The customer service was amazing. The car I bought is lovely, I really do love it. My old car was 15 years old, so this car feels like luxury, I am still getting used to it, but its comfortable and nice to drive. I am very happy, I would definitely recommend Autotrade Birmingham to others looking for a new car.

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"Quality customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service and great car - Happy Customer!! Really happy with the car I bought from Autotrade, everything is working well, and the team there really did provide great service, I'm happy with everything and I'm really enjoying the car, I would use the dealership again.

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"kind, generous and helpful "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very happy with my new car from Autotrade in Birmingham, the car is very good, I don't have any problems at all. The dealer is generous and kind. They made me feel welcome and was very helpful to me. I will tell my friends and family about autotrade and go back when I want another car.

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"5 out of 5 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They are good guys at Autotrade Birmingham, they were all very helpful and welcoming, very good customer service. I bought a car for my son, he is definitely enjoying it, he loves driving it and no problems so far. I would happily buy from Autotrade again, and certainly recommend to others.

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"Highly Recommend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just recently bought a car from here, I'm really happy with it, it was a great price and exactly what I wanted. I would happily recommend Autotrade Birmingham to friends and family, and I would certainly use them again in the future. The service was brilliant, very friendly and helped with anything I needed. The staff were very thorough and made sure I was happy with everything before leaving. Very happy with the car and service.

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"absolutely brilliant customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I went to Autotrade Birmingham an bought a relatively new Audi A1 it has been a brilliant experience, the car is beautiful and great to drive, I'm very happy with it. Its much better and definitely an upgrade from the 18 year old Nissan Micra I had, it drives perfectly, and as you can imagine much more comfortable to drive. The service provided was absolutely brilliant, helpful, friendly, I couldn't have asked for much more. Happily recommend to others in the market for a new car, and I would have no issues in buying from them again.

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Dealership Information

Providing used cars to the West Midlands is something that Autotrade Birmingham have years of experience in. They not only have some of the most popular hatchbacks, estate and even convertible cars in stock, but they also have an on site MOT centre for when your current vehicle needs some repairs and checks. From Mazda to Mini; Autotrade Birmingham may just have it in stock.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
77 reviews4.2 out of 5 stars — Rated Very Good
Excellent
59
Very Good
6
Average
0
Poor
1
Terrible
11

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  • Contact Information

    Address

    Autotrade Birmingham
    Kingsbury Road
    Sutton Coldfield
    West Midlands
    B76 1AU

    Get in touch

    01213513333
    http://www.autotrade-birmingham.co.uk/

    Opening times

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    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    9%
    Percent of reviews responded to by this dealer

    Additional Information About Autotrade Birmingham

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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