Picked up our car from Autotrade Birmingham and what a fantastic service they provide can't thank them enough. Anyone looking for a vehicle give this garage a try thanks again, Mandy and Tony.

Absolutely terrible experience at Autotrade Birmingham! Bought the car after being told it had a service. Same day when I got the car home the 'coolant low' light came on and car overheated. Went back the next day after topping it up myself and telling them that the tank is rusty to be told it should be fine, the coolant may have just been missed. Next week the same light came on again Rang up to be told bring it down we will have a look. Got there and was told to book it in for tomorrow (wasted car journey) Took the car in and as I was driving it in the 'Low Battery' signal appeared on the display. Told one of their workers this and he told me he would tell the mechanic. Adding to this the brakes had started screeching so asked for this to be sorted too. picked the car up after their mechanic looked at it to be told there was a crack on the tank and they replaced it (dont know how this wasnt spotted the first time!) they told me they had sorted the battery and the brakes. After driving it home the brakes were still screeching and to add to this the next week the low battery light came on again. I rang the garage on a tuesday and told them the low battery signal was on again. Nigel told me to call James on friday to book it in for saturday. By the friday I was driving it to and from work meetings and the car wouldnt start. I had to call the AA to jump start the car and drive it back to the garage. AA wanted £109 for a new battery but this is the garages place to pay as I had the car three weeks. Took it back and they did replace the battery. After questioned why this wasnt sorted when previously bought in they said 'it doesnt work like that'. Was offered no compensation for the fuel I have used driving the car too and from the garage and my time missing important work meetings due to a break down and the total inconvenience they had caused me. I actually asked for some type of compensation such as extended warranty and was refused. Totally disgusted and really upset. The guys just kept trying to calm the situation by cracking jokes but its just not fair. I got upset whilst at the garage to be told 'its ok nobody died' Do not use!!! They all talk the talk there and are too cocky.

My dealing with AutoTrade Birmingham started well, but then the guy who was looking at the vehicle I wanted to part ex tried to tell me there was something wrong with my vehicle and then proceeded to try and offer me next to nothing for my vehicle. He clearly knew nothing about what he was talking about and enjoyed trying to make me look stupid! If you want to part ex your vehicle DO NOT go to this dealer!

Very honest people would happily buy from them again. Thanks zak

Great guys to deal with just brought my son his first car after our family have brought 2 previously would recommend this dealer and they do servicing much cheaper than any garage I have used in the past a big thumbs up